PREFACE It Gives You Immense Pleasure In Doing This CaseStudy On Hotel Management.

The Reason Why I ChoseTo Do This Case Study Because Of The Importance Of Hotel Management Role Played In Todays International Trade & Human Relation.Prior To This Case Study I Only Had A Slight Idea Of What Are Hotel Management And Its Importance InModern Business World. CASE STUDY This Is A Project Automation Of HotelManagement. It Is Aimed At Organizing andAutomation of the Process Related To HotelManagementThe Project Will Benefit The Hotel In Managing TheInformation Of Customers, Staff Members Of VariousDepartment And Some Of The Details Regarding To TheHotel. This Will Help To Maintain The Data Of TheHotel And Their Transaction On A Day To Day Basis. EXISTING SYSTEM The Current System Being Followed In the Hotel IsManual AND ITS FEATURES ARE: All The Processes Of This Management System AreDone Manually In The Form Of Paper Work AndThe Records Are Stored In The Registers.Customer, Equipment, Grocery Stock and OtherImportant Information Are Written On PaperBills Are Hand Written.
Grocery and Equipment Stock Is ManuallyMaintained In Registers.

PROBLEM DEFINITION The Hotel Was Dealing With A Lot Of Data StoredIn Registers.2. Manual Dependency Slowed The Work.3. Frequent Errors in Calculations of Bills4. Stock Updating Of Food Material i.e. Grocery &Equipments5. According To The Demand Was Prone To Errors.6. Improper Guidance to the Customers7. Complaints by Customer Regarding Services PROPOSED SYSTEM PLAN This Project Is Planned To Be Developed In VisualBasic As Front End For The User Interface AndOracle As Back End To Store The Records. It Will Take Care Of The Entire Transaction Of TheHotel.This Project Will Also Provide the InformationRelated To TheA) CustomerB) Rooms and Table AvailabilityC) Staff Members of Various DepartmentsThis Project Will Provide Security So That Only TheAuthenticated Users Will Be Able To Access Data. The Project Will Store the Detailed RecordsRelated ToA) Purchase Order of Grocery Stock and OtherMachinery or Equipments.B) Salary of StaffsC) Monthly and Annual ReportsThe Project Will Also Provide To Add, Modify,Delete, Search And View The Records.The Project Will Provide Print

Out Facility For TheImportant Documents To Be Handled Over To TheManagement, Also The Minor Bills To Be Given To The Customer. The Project Will Store the Detailed RecordsRelated ToA) Purchase Order of Grocery Stock and OtherMachinery or Equipments.B) Salary of StaffsC) Monthly and Annual ReportsThe Project Will Also Provide To Add, Modify,Delete, Search And View The Records.The Project Will Provide Print Out Facility For TheImportant Documents To Be Handled Over To TheManagement, Also The Minor Bills To Be Given To TheCustomer. ADVANTAGES OF PROPOSED SYSTEM With Improved Computerization Being Involved InThe Maintenance Of Details Of Customer And Staff Members Of Various Dept. Error And Inconsistencies IsReduced To A Great Extent.Proper Guidance Is Provided To The CustomerRegarding Various Services Of The Hotel.Validation Of Data Will Be Ensured, Only AccurateValid And Complete Data Will Be Stored In TheDatabase.Bill and Report Generation in the Form of PrintOuts Will Reduce Manual Work and Increase the Levelof Accuracy.The Report Generation Will Enable ManagementTo Analyze The Performance Of The Hotel And ManageThe Administration In The Better Way.Customer Satisfaction Is Also Taken IntoConsideration.Reduction In The Manual Work Will Increase TheProfit Of Management.

ENTITY RELATIONSHIP DIAGRAM

CONTEXT LEVEL DIAGRAM

DATA FLOW DIAGRAM

CLASS DIAGRAM

OBJECT DIAGRAM

USE CASE DIAGRAM

SEQUENCE DIAGRAM

ACTIVITY DIAGRAM

CONCLUSION Even If The Multifactor Model Used By TheAuthors May Be Viewed As Unspecified, Useful ResultsCan Still Be Extracted And Analysed. The Hotel SectorSlightly Performs Better Than Others Depending OnThe Management System Which Are Done Manually InThe Form Of Paper Work And The Records Are StoredIn The Registers.
The Hotel Is Benefited In Managing TheInformation Of Customers, Staff Members Of VariousDepartment And Some Of The Details Regarding To TheHotel. This Will Help To Maintain The Data Of TheHotel And Their Transaction On A Day To Day Basis.

One of the great things about technology is that it gives small businesses a wealth of marketing tools which can be easily combined with traditional outreach practices. However, with numerous high-tech marketing tools out there, small business marketing campaigns can become stretched thin from a lack of financial, technological, or human resources. Luckily, the relatively young field of marketing automation allows small businesses to streamline marketing and sales tools, making it possible to perform the work of an entire marketing department when such resources are not available or financially practical. Offered as software or browser-based technology, marketing automation allows users to intermingle a variety of outreach tools, including social media, email campaigns, data analytics, call centers, and sales staff to work off one another with less confusion. For example, a marketing automation program can automatically notify a member of a sales team to make a phone call send a greeting email message when a prospective client has joined a companys Facebook page. There are several advantages that marketing automation can bring to a business, including: 1) Client Monitoring Track the health of a client relationship by monitoring sales numbers and interactions, which the program can then use take a specified action, like reestablishing contact with a client whos been gone too long. 2) Less Repetition Automatically notify staff to add a prospect to a mailing list, or send an introductory email without a go-between. 3) Improved Timing Reach an individual at the key moment by setting up rules for making contact, such as when a client hasnt made a purchase after a certain period of time or when an individual has subscribed to an email list. 4) Finds the Best Contact Method Use the best tool, online or offline, to reach someone by deciding what criteria should be met before a phone call, text message, or personal tweet is made. Marketing automation can be a great tool for the small business that relies on communication. Nonetheless, before purchasing marketing automation software, decide if it would be beneficial by considering: 1) Costs Many of these programs were originally intended for enterprise-size companies, and their prices reflect that. However, some companies, such as Whatsnexx, offer pay as you go pricing that can accommodate smaller users. 2) Practicality Marketing automation can be a great tool when a business utilizes several marketing methods. But if a business is only using Twitter and a mail campaign, financial resources could probably be put to better use elsewhere.

3) User Friendliness Seek out customer reviews, and ask for a trial version or demonstration. Dont get stuck with a program that requires the skills of a rocket scientist. Additionally, before choosing a marketing automation program, call the vendor with any questions, and ask if there is a discount for new users. For example, Loopfuse offers a free version of its marketing automation program, which may be suitable for the needs of many small businesses.

Significance of Business Process Automation

Do you manage your own business? If yes, try to take a close look at some of the daily activities that you or, your employees usually perform to run your business operations. You are most likely to find that most of the tasks performed are repetitive, as well as, tedious. Therefore, a proper automation procedure is necessary to effectively automate the entire process with near-zero involvement from your end. Business process automation, also known as BPA, refers to the process that focuses on streamlining and automating key processes that play a vital role in driving the value for an organization. Business process automation comprises integrated applications and reduces the labor cost wherever possible. It has gained significant popularity in the last few years, and includes technology components that are well-equipped to substitute manual process. Business process automation further manages the critical flow of information for reducing the total costs and increasing the consistency. Business automation software allows organizations to design, execute, observe, monitor, and constantly ascent business processes that span organizational boundaries. With regard to the current scenario of rigorous demand in the market, a number of business ventures have begun or have started planning reducing costs and in-turn increasing their shareholder value. So, in order to survive in such competitive market, you could achieve considerable cost reductions and efficiencies by making use of the business process automation. Automating business process and doing away with non-value-adding human interventions help a lot in efficient business process management. One of the primary benefits of the business process automation includes making the business operation easier and faster. In addition to this, it also automates the complex business processes that are mostly involved in running huge projects, intricate programs, and managing resources across the product life-cycle. As a matter of fact, business automation is one of the most inclusive work-flow engines in the industry today, and provides the most effective elasticity for organizations irrespective of their size. However, you should make note of the point that the business process automation can offer profits to any organization only with the combination of process re-engineering and technology, as well as, organizational structure that can support both. BPA also features three very important pillars of orchestration, integration, and dynamic process automation. The combination of these

three features further allows organizations to simplify and automate their business processes irrespective of scale and complexity of any business operation. For more information, visit christiansteven.com. Automation is the use of control systems to control processes, reducing the need for human intervention. Putting this into context, automation is having technology do things for you so that you dont have to. Automation is all around us. When youre at a set of traffic lights, there isnt a traffic light operator that decides when to change the light from red to green. It is done automatically. The street lights come on at night automatically. There are no lamplighters running around turning each light on anymore. We can apply this same idea to our own life. Granted, most of us cant create complex control systems, so we will have to do our best with what is available, but having the most mundane tasks automated will help free up some time. The advantages are clear. If every time you checked your e-mails, all the messages had been sorted into folders before you logged on, you save time that you would have previously spent. If your Twitter account posts a message every time you update your website, you save time because you dont need to do it yourself. If you spend an hour a day doing small tasks like these, youre wasting a considerable amount of time. Automating these tasks will allow you to be able to work on what you consider is important. All you have to worry about is the technology working A good starting point is to automate the things that we dont want to spend time doing. Sorting e-mails into folders, de-cluttering your hard drive, updating all of your social media profiles. These little monotonous tasks can begin to take up a significant part of our day. Automating your e-mail sorting is a good first step for many. It is easy to do and there are tutorials for all the e-mail applications that you can think of. Gmail, Outlook, Yahoo Mail, Mail. Find a tutorial on Google and apply it to your computer. There are many, many tutorials on automating tasks. From having Gmail automatically sort your emails with labels, or having a program record what you do in Microsoft Office and then repeat that when necessary. Any task that you can think of that is repetitive can be done with a computer. That is one of the purposes of a computer. Carrying out repetitive monotonous tasks so that we dont have to. A web application that I find very handy is Twitterfeed. Everytime I post an update to my site, Twitterfeed automatically creates and publishes a message with a link to the post. All of my followers are given a link to my blog post without me having done more than publish it. This can be expanded further, as Facebook has an application that will update your Facebook account with your Twitter messages. So when Twitterfeed updates your Twitter account with the post, the Facebook application (named Twitter) will update your Facebook account. Again, all done without any input (apart from the initial setup).

Ask yourself how you can apply the same idea to all aspects of your day. What do you spend your time doing that you could automate? Free up some time and you could be spending it doing something worthwhile. Let technology do things for you while you get on with the things that are important. After you get one task automated, youll find others that you can automate too. Having all those small tasks automated will really affect the amount of free time you have. Thats time you can spend doing something you want to.

Business Process Automation All under one roof

One of the most effective ways of improving the automation of your business is to introduce an Enterprise resource Planning (ERP) solution (sometimes referred to as Business Process Management (BPM) solutions). ERP solutions join all your departments and processes into a single solution. This ensures that your core data users (Such as Order Processing, Finance, Warehouse, production, etc) all work from the same information and each process leads onto the next in a predictable way. ERP creates business process automation by ensuring that all your information is held centrally. This ensures that all transactions and data flow from one department to the next. Ensuring that users work together effectively, know what is going on and do not miss key tasks. The benefit is that everyone is on the same page and the natural flow of information is automated, with people still involved with the decision making and the application of common sense . Our solutions (such as Microsoft Dynamics NAV and Microsoft Dynamics CRM) allow for flexibility within these processes so you are not forced to work under someone elses business logic. Together with our expert knowledge, we can ensure you get a system that works from day one and will continue to work as your business changes. However, ERP and CRM have historically only been used by a small subsection of users (some analysis shows as low as 5% 15% of staff use the data in your ERP Systems). So to automate your business processes fully, this really needs to be extended to all staff involved in using data to make decisions (including your Warehouse Staff and Mobile workforce). There are several reasons for this low adoption, most notably being the cost of an ERP users and training involved is seen as being too high.

Business Process Automation Extending the user base

As mentioned above, achieving a companywide improvement under ERP business process automation can leave many people out of the loop. This reduces the return on your investment as not enough people are benefitting from the reliable, up to date and connected data that is held in these systems.

Mobile Access to the data in your ERP system extends its reach and increased the benefits and return on investment. There are three general ways to extend this reach:

Web portals
Here occasional or light users can view and update information from your ERP system, from a Web Portal such as Microsoft SharePoint. Here the user pricing is typically much lower and the users become part of the process that the company needs. Now, business process automation is extended to a much wider audience and you dictate what the user can see. The user does not need to be an employee of the company as Web Portal solutions readily adapt to include partners in the supply chain and (sub) contractors.

Warehouse Bar Code Devices

Bar Code devices help business process automation by providing your warehouse team with clear instructions that are typically route optimised. It ensures that your orders are accurately picked so you have fewer re-picks and returns (reducing workload as a result). Using Bar Code Devices also makes planning actions easier as you can sequentially send instructions to the person you want to carry out the task via their device. With Wi-Fi connectivity, the warehouse team can carry out their operations without having to dock their devices after every task. It also provides a real time view of what is happening, so customer services can give your customers accurate feedback about their orders.

Mobile Workforce (e.g. your sales force)

By extending your ERP and CRM data out to your mobile work force (typically the sales force and engineers) you ensure people outside of the office are involved in the routine business processes almost as if they were at their desks. Automating business processes to this extent makes sure your mobile teams are involved with what is happening with your customers, without additional processes (e.g. having to call up your customer services team, etc). A Mobile Workforce also provides your customers with much better service. Customers get more information, know that they are discussing details with someone that is up to speed and can get orders processed here and now.

Orders that are submitted to the office are treated as any other (or can go through additional steps) and can therefore be e-mail to the customer just like any other order; giving a consistent, professional feel for your business as a whole. If you want to know more about business process automation and how it can help your business, please feel free to contact us.

Main Advantages of Business Process Automation

Business process automation is becoming more and more popular on the market. And its quite reasonable as the mechanisms of automation allow reducing production expenses and therefore making business more effective. Business process automation allows increasing enterprise productivity mainly due to the following factors:

Creating the general enterprise information environment. The enterprise resource planning system helps joining together the separated databases of various departments (accounting, warehouse, sales, regional representatives) in one common information system. It reduces the number of mistakes and increases the speed of data handling. Production process optimization. The ERP system implementation will allow reducing production costs, shortening the production cycle, optimizing the equipment load, minimizing stock resources. Operative finance reporting and analytics. Business process automation allows getting the consolidated reports in the real time mode. The analytics of finance figures and volume of sales considerably increases the accuracy of planning. Coordination of department performance. The enterprise management system lets promptly coordinate the activity of the departments, regional representative offices irrespective of their geographical remoteness. It allows increasing considerably the speed of decision making and execution of decisions.

The enterprise management system (including CRM systems) will greatly improve your productivity but only in case of being performed by professionals in this sphere. While performing the business process automation, the following stages should be followed:

Business process and existing working schemes analysis. Defining the needs in automation and its direction. Selection and argumentation of the software solution or the development of the specialized software. Implementation of specialized programs and personnel training.

Only the team of professional software developers will be able to create for you the system that can be adjusted under specific conditions of your business with the possibility of further changes introducing; that can be easily adopted by your staff; and with the lifetime support and maintenance.

Benefits of business process and workflow automation solutions

DCS award winning workflow software FileStore BPM is easy to learn and quick to implement. It allows you to model your business processes on a Visio based interface and gain control and visibility of business processes. The benefits of automating business workflows are: Improved staff productivity You only have to think of the time involved in handling and sorting paper documents to see where workflow management software can make an impact. When it comes to business processes involving handling large document volumes on a daily basis, eliminating the need for bulk photocopying, time spent manually retrieving items from document storage systems or waiting for items to arrive by internal or external post can deliver significant boosts to productivity. Reduced document handling overheads

By moving to electronic document workflows, you can reduce or eliminate paper and related consumables costs, postage costs and the cost of space required to store paper documents. Improved service levels Once you are working with electronic versions of claim forms, invoices, loan applications, sales orders and other business process documents, you can build automation around them. With

workflow management software, you can monitor their status in the system, receive alerts if they are missing, identify bottlenecks or implement escalation routines. The result is greater efficiency and faster service. Reduced cycle times

It can take time for business critical paper documents such as sales orders or invoices to get from the mailroom to the right in-tray. Items received in one in-tray may need to be forwarded to other in-trays for authorisation and approval. With FileStore BPM workflow management software, you can configure automated workflows to kick in at the mailroom stage and automatically route and track items through the approvals process. For invoices, automated invoice matching processes can be set up, enabling more straight-through processing. Exception handling workflows ensure exceptions are quickly re-routed for individual attention and timely resolution. Reduced risk You can configure automated workflow rules using workflow management software to place less reliance on individual staff knowledge and ensure best practice is automatically enforced. This reduces the risk of non-compliance fines through inconsistent document handling, overdue response times or simple negligence in processes such as records retention or complaint handling. Improved traceability

FileStore software automatically tracks documents through processes, records their current storage location and generates an automated audit log of all actions performed on a document. More time for exception handling DCS workflow management software allows you to automate standard, manual paper based processes and enables your staff to focus on key areas of revenue generation.

Hospitality Industry Document and Payment Automation

Simplifying Complex Operations When Your Services Are at Stake
Whether you're running a small hotel or a giant casino-resort complex, the basics are the same: you have to check guests in, provide them with quality services, and assemble, prepare and deliver their charges. Meanwhile, you have to pay the help, the vendors and, particularly if theres gambling involved, the government. It's not easy, but you can make your work simpler with ACOM. In fact, most of the major casinos in the United States rely on electronic document and payment systems from ACOM to run their operations.

Facilitate smooth operations in complex, high-volume environments

When guest satisfaction is your product, providing it profitably in a smoothly functioning environment is your number one challenge. Electronic output and payment processing solutions can automate your office processes from end to end, helping you to:

Increase efficiency Reduce costs Support compliance initiatives Improve customer and vendor relationships Produce and deliver outbound documents and payments Capture invoices and other inbound documents Automate workflow associated with accounts payable And more.

ACOM enables affordable end-to-end solutions for the hospitality industry

With its modular integrated solutions, ACOM provides the ability to execute a full office upgrade or to build out new automation capabilities task-by task. With ACOM, you can: Set up electronic payment to vendors; cut per-payment costs by 75-90 percent

Eliminate preprinted forms: use electronic guest portfolio forms; send by postal mail, email or web-posting Deliver payments electronically (ACH) or as checks in a single payment run Accelerate customer service with instant access to electronic document archives

ACOM automates your accounts payable processes

With ACOM, you can streamline your AP processes, increasing efficiency and security while cutting costs and reducing errors.

Requirements
To develop software projects on time and budget there is nothing more important than gathering and clearly defining the requirements. In defining requirements, you are not specifying how the software will be built, but exactly what you need your software to do. There are a few important principles in defining software requirements:
1. A software development project without agreed-upon requirements will always fail. 2. Software with loose or ill-defined requirements will be produced late and over budget. 3. Software that has well-defined and agreed-upon requirements has a high chance of success.

There are several bad excuses for initiating development with poorly defined requirements, but there none of them are acceptable. Clear requirements are so important that Global will not undertake development unless the requirements are precisely defined. To define requirements, we work closely with your team to determine:

Functionality: the essential things that the system must do. Interaction: how the system should work from the user's point of view. Other Needs: time, space, performance, scalability, security, and disaster recovery needs.

To gather requirements, we study the functionality provided by any existing system to be replaced, interview users, and conduct CRC (Class Responsibility Collaboration) card-based brainstorming, role plays, and analysis. After we have explored and analyzed the requirements, we articulate the requirements in the form of Software Requirements Definition. Requirements Definition is a living contract between

your users and us. It provides a common vocabulary and understanding of the problem space and the desired system behavior. A Requirements Definition is not a single document. It is a collection of four specifications:
1. An introductory description and domain model that sets the context for the system to be built. 2. A list of requirement statements. Each statement is numbered and is a precise refutable notation of a specific requirement. 3. Use-case diagrams and descriptions using the Unified Modeling Language (UML) to capture typical interactions between a user and the system. Although the list of requirements is precise, most users have a tendency to not read it because it is not intuitive to them. 4. Use-cases put the requirements in the form of interactions in a familiar context. 5. Use-cases are, therefore, a better way to capture the users' expectations. Prototypes, if necessary, to further explain complex interactions.

Requirements are bound to change during the course of your project. Unmanaged changes, however, can be harmful to the project. They can cause delays, increase cost, decrease quality, or outright kill the project. That is why we manage your requirements very conservatively. We store requirements in a controlled database and negotiate every change-request to ensure that additional project risks brought in by the change-request are justified. The word automation denotes replacement of human labour by machine. The mechanical operations in office with less human participation is termed as automation. The word mechanization and automation should not be considered as synonymous. Mechanization refers to a process whereby office machines and equipments are introduced in the office with a view to aid administrative processes. But automation is something more than mechanization because automation is a self regulated process in which the work is completed with minimum human efforts. The self regulated process aims at continuous flow of information without minimum human intervention. So in brief the word automation denotes the art of recording, processing and controlling the information automatically by mechanical and electronic machine.

Needs and Importance

The need for automation is felt because of the following reasons. These reasons emphasize on importance of automation. The reasons are : (a) Automation facilitate efficient and detailed information through the use of mechanical aids like computers. (b) It ensures speedy recording. Processing and presenting of information.

(c) Increased volume of work, scarcity of time and the slow manual processes necessitate the introduction of automation. (d) It facilitates better quality work by reducing errors which are created on manual work. (e) Revolution in office has been brought by automation because increased volume of work is handled in a better manner with greater accuracy and speed because of automation. This process results in increased output. (f) Automation increases the goodwill and reputation of the firm because it adds to the prestige and status symbol of the enterprise.

Effects of Automation
Automation is suited to the developed countries of the world which have attained a state of full employment phenomenon. In those countries, automation becomes necessary because of scarcity of manpower. Automation is not suggested for a developing country like India because here the state of unemployment is visualized and automation will increase this state of unemployment. But automation should be introduced in post offices, railways, banks where the increased workload necessitates quick and accurate service to the public. Automation leads the following effects : (a) Automation results in the state unemployment because human labour is replaced by mechanical work. (b) It requires huge investment and as such it goes beyond the capacity of small scale firms to afford for automation. (c) It brings about a complete change in the organizational structure and involves a great deal of additional cost.