ISO 9000 ISO 14000 Introduction

ISO 9000 family The ISO 9000 family addresses Quality Management . It means that the organization wants to: 1. Achieve continual improvement of its performance in pursuit of these objectives. 2. Fulfill the costumer s quality requirements. 3. Fulfill applicable regulatory requirement, while aiming to enhance customer s satisfaction. ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated, as the requirement motivate changes over time. Some of the requirements in ISO 9001:2008 (which is one of the standards of the ISO 9000 family) include: 1. 2. 3. 4. 5. 6. Keeping adequate records. A set of procedures t at cover all key processes in the business. Monitoring processes to ensure that they are effective. Checking outputs from defects, with appropriate and corrective auction where necessary. Regularly reviewing individual processes and the quality system itself for effectiveness. Facilitating continual improvement.

A company or organization that has been independently audited and certified ti be in conformance with ISO 9001 registered Certificate to an ISO 9001 standard does not guarantee any quality of end products and services rather it certifies that formalized business processes are being applied.

Factors to implement ISO effectively.

The effectiveness if ISO system being implemented depends on a number of factors, the most significant of which are: 1. It is commitment of senior Management to monitor, control and improve quality. Organization that implement as ISO system without this desire and comm. Admission control, choke packets, fair queuing are the techniques suitable for light congestion. But if techniques cannot make the congestion to disappear, then the load shedding techniques is to be used.

The principle of load shedding states that when the routers are being inundated by the packets that they cannot Handel, they should simply the packets away. A routers which is flooding with packets due to congestion can drop any packets that they cannot Handel ,