ServicePerformancePlan 2012

SERVICE PERFORMANCE PLAN - 2012
Provincial Planning Secretariat Northern Province
Preface
It is necessary that each institution coming under Provincial administration shall clearly spell out the services to be provided by them with the finance provided in respect of each financial year. Service Performance plan for 2012, lists out the services to be delivered by the Provincial institutions under each key result area prioritized by them for the year 2012. The document will serve as an instrument to inform the people of Northern Provincial of its activities and will serve as a tool for monitoring. This document is an out put of a team work of the officials of Northern Provincial Council. This document is a requirement in terms of PFR No: 39.3 of the NPC.
Chief Secretary Northern Province
02.01.2012 [Attachment to Provincial Financial Statement for 2012]
Contents
S.No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Preface Governor's Secretariat Cooperative Employees Commission Provincial Public Service Commission Chief Secretary's Secretariat DCS-Finance DCS-Planning DCS-Administration Dept. of Motor Traffic Dept. of Revenue & Tax Dept. of Provincial Internal Audit Management Development & Training Dept. M/Agriculture Dept. of Agriculture Dept. of AP&H Dept . of Irrigation Dept. of Land Administration M/Education Dept. of Education Dept. of Sports M/Health Dept. of Health Services Dept. of Indigenous Medicine M/Infrastructure Development Dept. of Building Dept. of Road Development M/Local Government Dept. of Local Government Dept. of Cooperative Dept. of Industries Dept. of Social Service Dept. of Probation & Childcare Dept. of Rural Development Sector Agency Page No
1
2 5 6 7 8 11 13 14
15 16 18 20 27 34 36 38 43 49 51 52 61 62 63 64 65 67 70 73 76 77 80
Service Performance Plan - 2012

Head :- 400 - Governor Secretariat Programme No :- 3 - Provincial Administration Serial No. of SRA to which KRA Contribute
Project
Key Result Area
Service Delivered
Key Output Indicator
Key Outcome Indicator
Sustaining the human Maintenance of Human resources of service Resources delivery system
Made salaries and other payment Human resources of Service to 75 staff delivery system is sustained.
400-3-1
Facilitating decision making an implementation process in the service delivery system
Directions issued Activities coordinated Legal obligations carried out
Number of directories Grievances retrieved Decision taken executive direction taken an authorization
Service Performance Plan 2012

Head:- 401 Co-operative Employees Commission Programme :- 3 -General Administration &Finance
Project
Key Result Area
Service delivery
Key Out Put Indicator
Key Out come Indicator
Serial No. of SRA to which KRA contribute
1. Promoting
02
Professionalism In Targeting And Prioritizing
2. Improvement Of Service Delivery
To determine all matters relating to methods of recruitment and conditions of employment of employees of co-operative societies Number of decision and the principles to be followed by such societies in making appointments and in effecting promotions from one post in a cooperative society to another post in the same society. To determine the qualifications necessary for appointment to any such post, to fix the scales of salaries to be attached to such post or posts in any class or grade, to revise or adjust Number of posts such scales of salaries from time to time in consultation with the Commissioner and to establish such consultative machinery as the Commission may deem necessary in determining the remuneration and conditions of employment of cooperative employees.
Sustain human resource
Re activating and expanding service and facilities (SRA 2)
Number of Assignments
Development of human capacity (SRA 4)
3. Information
Development
To call upon any co-operative society to maintain the prescribed records relating to employees of that society. Data base To create cordial relationship between the employees of a society Number of awareness and management of that society by Programmes being a connecting link between them.
Approved cadre & Existing cadre Improvement of office automation
Targeting vulnerable group (SRA 5)
4. Promoting
Consistencies
Establishment of Good Governance (SRA 6)
5. Motivating Official
To expedite disciplinary inquiries Number of cases against co-operative employees at the shortest possible time by having a panel of independent Inquiry Officers at the regional level. To determine general principles in accordance with which gratuity or other benefits may be granted to Number of decisions employees on their retirement from service. To require any co-operative society to carry out instructions, including instructions relating to re-instatement Number of appeals as may be given by the Commission in regard to any employee of a society where the conduct of the employee has been the subject of an inquiry and the employee had appealed to the Commission against the decision of the society.
Timely action
Welfare of the pensioners
6. Reducing Heterogeneity Vulnerability
And
Redress by mediation
Targeting vulnerable group (SRA 5)
7. Streamlining Governance Structure And Institutions
To nominate a panel of officers to make inquiries as and when necessary on appeals those are referred by the Commission to the Number of appeals panel and furnish reports to the Commission. To exercise powers in relation to cooperative societies and their employees as may be vested in the Number of societies Commission by Act No. 12 of 1972 and Regulations framed under Sec 32(1) of the said Act. To implement the Co-Operative Employees commission laws &regulations of the gazette Number of Programmes notification No-1712/36 dated 2011.07.02.
Identifying solutions
Achievements of the societies
Establishment of Good Governance (SRA 6)
Increase awareness

Head:- 402 Provincial Public Service Commission Programme No :- 3 - Provincial Administration Serial No of SRA to which KRA Contribute 1
Project
Key Result Area Sustaining human resources of service delivery system Improving human and Institutional Resource for service delivery
Services Delivered
Key Output Indicator Personal Emoluments were pais 20 staff
Key Outcome delivered human resources of service delivery system sustained
Scheme of recruitment Provided Better service for Northern Province
Establish to Northern Provincial Council
Efficiency bar examination Departmental exam Acting appointment 1 Promoting conductive Environments Promoting Transfer Extension Retirement Advertisement Establishment of Good governance Examination Interview
Skill Development
No of promotion Given No of Transfer Given No of Extension Given No of Retirement Given Improved HR
Satisfactory human resources Satisfactory human resources 6 Obtained experience service Filled vacant Satisfactory human resources 6
No of examination conducted Strengthen HR No of Interview conducted Strengthen HR

Head :- 420 - Chief Secretary's Secretariat Programme No :- 3 - Provincial Administration Serial No. of SRA to which KRA Contribut e
Project
Key Result Area
Service Delivered
Sustaining the human resources of Maintenance of Staff service delivery system 420-3-1
Personal Emoluments paid to Human resources of Service delivery system is sustained. 25 staff
Directions issued Facilitating decision making Activities cordinated an implementation process Legal obligations carried out in the service deliery system
Number of directeries Grievances retrieved Decision taken executive direction taken an authorization
Service Performance Plan -2012

Head :- 421 : Provincial Treasury, NP Programme No-3 - Provincial Administration
Serial no of SRA to which KRA Contribute
Project
Key Result Area
Service delivered
Key output Indicators
Key out come Indicators Human resource of service delivery system is sustained.
Sustaining the Human Resources Maintenance of Human resources of Service delivery system Preparation of Draft Estimates, Approved by the Finance Commission and allocation of resources to the sectors. Mobilization of Financial Resources Justification given to Finance commission and General Treasury FR transfers, supplementary provisions and revisions of limits
Salaries were paid to 24 staff
Financial Statement for 32 Heads (Ministries & Departments) are prepared.
Staff performance are improved by 15 %
Conduct Training programme for office staff - Training on financial Management 10 Nos of capacity Training Programme are provided. Improving Human - Training on Administration - Special Training on accounting packages Resource and institutional Develop skill in the e - administration among officers to enable the development 5 computer with accessories, use of electronic devices printer and furniture are Maintaining of automation & Tracking system for easy tracking of purched routine programmes Policy reviews & Promoting consistencies Facilitate & regulate the procedures 18 nos of circular and 8guidelines issued
Efficiency & effectiveness of staff performance is improved by 5 %

1
Institutional capacity are increased by 10 %
services delivery system is improved by 10 %
Coordination with stakeholder agencies specially with Donor Strengthening the funded projects Accountability and Expenditure and revenue management and Reporting Responsibility Delegation of functions and authority Supplementary Service for Northern Provincial Council Vehicle Maintenance Miscellaneous Purchase of New Vehicles Services Supplementary Service for all departments
Financial Accountability Monthly Financial Statements and responsibility Increased 0f 32 heads are monitored. by 10% No. of vehicles repairs No. of vehicles purchased Supplementary Services provided to priority works Strengthening the Northern Provincial Council Services
Service Performance Plan-2012

Head : - 422 Provincial Planning Secretariat
Programme No: - 3 - Provincial Administration Serial no of SRA to which KRA Contribute
Project
KRA
Service Delivered
Key Out put Indicator
Sustaining the human Maintenance of Human Resource for the execution of resource of service Provincial Planning Secretariat Services delivery system Coordination among the Provincial Ministries and the Departments. Development of Human,Physicial and Natural assets
Personal Emoluments paid to 89 Provincial, District and Divisional Planning Staff 7 sectors gained knowledge on Sustainable Livelihood Assistance (SLA) principles and methods
Human resources (89 Nos) of service delivery system is sustained.
More public had easy access and engaged in Sustainable livelihood More Public met their basic needs
Assist to prepare and implement the Community Development Projects.
7 No. of Community development Projects implemented on sustainable Livelihood.
Improved sustainable livelihood and confirmed stable income among the community
422-3-2
Improving service delivery system
Conducted Training Programmes ,Workshop and seminars
05 No. of training conducted for district staff and staff gained more skills and knowledge expanded Quality performances assured service 2 60% of the Provincial & District Planning staffs gained more skills & knowledge in the Future Planning Process.
Capacity building programme
Assist to prepare and implement the Changing Management in Planning Process
50% of the service delivery improved through established their capacity.
Assist to prepare and implement the infrastructure Development Projects Restoring the Community infrastructures
11 Nos. of sectoral Projects recommended for rehabilitation activities.
Easy & Quick implementation of Rehabilitation Activities in Northern Province 3
Coordination with stakeholder agencies specially with donor funded projects
Regular Coordination and Monitoring of 11 Donnar Funded Projects
Service delivery improved & sustained

Head : - 422 Provincial Planning Secretariat
Programme No: - 3 - Provincial Administration Serial no of SRA to which KRA Contribute
Project
KRA
Service Delivered
70 No. of Provincial Statistical Hand books published 34 Resource Profile and Statistical Hand Book published by the DSS Reducing vulnerability Information Development 422-3-2 Guidelines and assistance to the authority concerns for the 30 No. of Operational Information prepared & preparation of poverty and vulnerability reduction Published programme. 15 No. of Annual Implementation Programme prepared & Published 15 No. of Progress ( AIP ) reports for each Quarter prepared & Published Facilities for Good Governances Structure Motivation Officials
Easy access to sectoral information system sustained 5 Information sharing and feedback among stakeholders established
Maintaining of automation & tracking system for easy tracking of routine programmes Develop skill in the e-administration among officers to enable the use of electronic devices
01 Automated system (Mail) established at the PPS
Easy delivery of services established
e Administration applied in the office
Transparency and accountability among the stakeholders Information delivery system established & sustained
Operational Information System established & functioned 6 No of Database established (MIS) among the efficiently sectors Establishing Provincial Information System
Documentation of Policy Document, Circulars, Histories, Sectoral Archives established within the Articles, etc in Archives Provincial Sectors
Efficient Information Management System established
Providing ICT Service through Provincial Training Centre
Nos of poor students and officers gained ICT Knowledge
ICT knowledge improved amoung the students & officers

Head : - 422 Provincial Planning Secretariat Programme No: - 4 - CIRM
Project
KRA
Service Delivered
Sustaining human resource of Execution of CIRM services in the Northern Province service delivery system To develop spatial data for all administrative districts Producing vulnerability Information development To harmonize all GIS related practices among the institutions in the Northern Province. To develop vulnerability/poverty profiles for all districts
Personal Emoluments paid to 02 Staffs
Human resources (2 Nos) of service delivery system is sustained.
No of Maps Produced & Published
Information system sustained in the Province
To conduct, assist, co-ordinate and encourage research into all aspect of institutional and community development Improving service delivery system To assist in building the capacities and human resources at the village and divisional. To participate in the implementations of project activities
No of Capacity Development Programme Conducted
Human Capacity Sustained in the Province
To Furnished Project Monitoring Activities
Smooth Implementation of Provincial Projects

Head: 423 - Provincial Public Administration Secretariat (PPAS) Programme: 03
Project
KRA Service Delivered Sustain the human resource
Key Output Indicator Man power (34 in number) sustained. Approximately 432 officers benefited from staff bus transport facilities Necessary office furniture and equipment purchased. Perks of fifty six employees of this secretariat paid Three agreements made Three circuit bungalows, Guest Houses and two hostels maintained Approximately 432 officers benefited from staff bus transport facilities
Maintenance of Human Resources
Responsive and prompt administrative culture prevailed. Effective service by delighted clients.
Improving human and institutional resources for service delivery
Procurement of office furniture and equipment Maintaining vehicles for effective use in official purposes Maintenance: Machinery and equipment Communication & others Payment for Utility Service (Electricity Telephone and Water)
Productivity and reputation increased Delighted external clients Establishment and development case load attended Efficient run with zero defects found.

Head: 423 - Provincial Public Administration Secretariat (PPAS) Programme: 03 Serial No. of SRA to which KRA contribute
S.No
KRA
Service Delivered
Providing incentives
Accommodating over time/ holiday pay Claims Granting salary advance /loans
Perks of needy employees of this secretariat paid Sufficient and capable manpower at provincial offices through effective personnel management. 50 Provincial officers benefited in their higher studies 20 Officers benefited to stay Proper functions of 8 Nos. of quarters ensured
Effective service delivery to public by delighted workforce Case load in establishment and development areas attended. High caliber workforce 50 in number established Delighted officers due to balanced social and official life. Provincial Employees benefited
Motivating Officials
Providing HRD fund to staff Providing accommodation new rented out Quarters(Vavuniya) Maintaining of Quarters & Circuit Bungalows Repairing /Attending defects at Quarters
Service Performance Plane-2012

Head : 424 -Department of Motor Traffic 3 Service delivered Maintenance of Human Resources Issuing revenue licenses to vehicles Accept Notice of non users of vehicles and Register Printing of revenue licenses and distributing among the districts and divisions Registration of reputed garages to issue fitness certificates to buses & lorries Issuing instruction with Motor Traffic Acts and other Registration of reputed garages to issue fitness certificate to busses & lorries Key output Indicators Personal Emolument were Paid to 44 staff Key come Indicators Human Resource of service delivery system by 44 staff is sustained Programme :Project
Key Result Area Sustaining the Human Resources of Service delivery system
Public Safety
Issued 150,000 vehicle revenue Licenses
Public Awareness
10 nos. of Circulars issued Conducted 5 Nos. Public Awareness Programes
Increased provincial Council Income by 12%. Ensured public safety and reduced Crimes by 2% Road Safety through Public by 10%
Environmental Protection
Registered 10 garages & issued 5000 certificates
Maintained the vehicle fitness by 1% environmental protection
Service Performance plan -2012

Head :- 425 Department of Revenue Programme No-3 -Provincial Administration Key out come Indicators Human resource of service delivery system is sustained.
Project
Key Result Area
Service delivered
Key output Indicators
Sustaining the Human Resources Maintenance of Human resources of Service delivery system Preparation of Draft Estimates, Approved by the Finance Commission and allocation of resources to the sectors. 2 Mobilization of Financial Resources Justification given to Finance commission and General Treasury FR transfers, supplementary provisions and revisions of limits Policy reviews & Promoting consistencies
Salaries were paid to 11staff
Financial Statement for 32 Heads (Ministries & Departments) are prepared.
Staff performance are improved by 10 %
Facilitate & regulate the procedures
17 nos of circular and guidelines issued
services delivery system is improved by 10 %

Head No Programme No : : 426 -Department of Provincial Audit - Northern Province 03
Project
Key Result Area
Service Delivery
Key outcome Indicator
Serial No of SRA to which KRA contribute
*Sustaining the human resource of service delivery *Management of 43 staffs who are involing in administrative functions&over all supervision work plan and feed back of information
*Procument of furniture and office equipmentsMaintainance of our staffs *Assitance for the execution of provincial audit *Execution of audit service
*Personal emoluments were paid to *Maintence of human resource of 43 staffs delivery system by 43 staffs is sutained .
*Audit queries raised deficiencies observed special reports
*Providing practical training to trainess in the field of internal auditing.
2&4
*Ensure the financial statements are prepared.
*Strengthening internal control system *Ensuring efficiency &effctiveness in service *Enforcement of better finacial control in NPC *Deduction of errors& omissions if any timely in Accounting Offices
6 6 6
*Ascertaining the effectiveness of the system of Internal control adopted in preventing as well as detecting waste,idle capacity and extravagance *Ensure the quality of the performance relatedto the resources expanded and evaluate accountablity for management *To incease capacity in audit works

Head: 427 - Management Development & Training Institute Programme: 09
S. No
KRA
Service Delivery Procurement of office furniture and equipment Operation and Maintenance of vehicle for effective use for official purposes Operation and Maintenance of Machinery, Computers and Equipment Effective Communication ensured. Maintaining Utility Service ( Electricity Telephone and Water) Training Programmes conducted Accommodating over time/ holiday pay Claims Granting salary advance /loans Coordinator and Recourse Person payments Providing training to officers Conducting courses in collaboration with Universities.
1.
Improving human and institutional resources for service delivery
Necessary office furniture and equipment purchased. No of training programmes conducted
Productivity and reputation increased Satisfied external clients Effective training conducted Efficient run with zero defects found.
2.
Sufficient and capable manpower at provincial offices through effective personnel management. 1000 Provincial officers benefited in their higher studies 250 Officers benefited
3.
Effective service delivery to public by delighted workforce Case load in establishment and development areas attended. Quality of work improved Satisfied officers due to balanced social and official life. Provincial officers benefited
4.
Streamlining of government structure and institution
Simplifying administrative procedures through management development and training
Processes and procedures revised and streamlined. service delivery reviewed and simplified continuously 1900 Public servants trained
Benefited clients.
5.
Improvement of service delivery
Training and Development
Improvement of quality of training
SERVICE PERFORMANCE PLAN 2012

Head:- 430- M/Agriculture, NP Programme :- 3
Project
Key Result Area
Service Delivery
Key Outcome Indicator Service delivery system, increment and promotion sanctioned. Protein malnutrition among the resettled people reduces. Production & Income increases Fishermen improve their facilities to do fishing. Learned techniques applied by fishers during their fishing activities. Fishermen get more facilities to do post harvesting.
Sustaining human resource service delivery system Production & productivity enhancement Improving accessibility to resources Improvement of service delivery
Assistance for service delivery & officer well beings Stocking of 200,000 fingerlings to 20 selected tanks in resettled area in Northern Province Supply of fishing nets & gear packages to resettled families on 50% subsidy Capacity development & training for fisheries societies in all 5 districts who are involving inland fishing activities for their livelihood. Rehabilitation of cool storage Supply of freezer to establish the cool storage for short term preservation Establishment of mini nursery in Kilinochchi & Mullaitivu Districts Establishment of prawn farming unit in Jaffna district.
Personal emoluments paid to 40 staff 300,000 Kg of fish flesh harvested
Serial No.of SRA to which KRA Contribute 04 01
100 families got fishing nets & gears 200 fishermen trained. 300 new families mobilized towards the fishing industry. Two numbers of deep freezer supplied to fisheries Co-operative society Two numbers of nurseries established to supplementary supply of fingerlings to Kilinochchi & Mullaitivu districts 50 numbers of small scale prawn farmers established in the Peninsula
05 04
General Administration & Finance
Capacity building for implementation
03
Capacity building for implementation Capacity building for implementation
Availability of fingerlings for stocking increases. Availability and production of prawns be increases in the Jaffna Peninsula.
03
03
Project
Key Result Area Sustaining human resource service delivery system Production & productivity enhancement Improving accessibility to resources Improvement of service delivery
Service Delivery Assistance for service delivery & officer well beings Stocking of 200,000 fingerlings to 20 selected tanks in resettled area in Northern Province Supply of fishing nets & gear packages to resettled families on 50% subsidy Capacity development & training for fisheries societies in all 5 districts who are involving inland fishing activities for their livelihood. 1. Rehabilitation of cool storage 2. Supply of freezer to establish the cool storage for short term preservation Establishment of mini nursery in Kilinochchi & Mullaitivu Districts Establishment of prawn farming unit in Jaffna district.
Key Output Indicator Personal emoluments paid to 40 staff 300,000 Kg of fish flesh harvested
Key Outcome Indicator Service delivery system, increment and promotion sanctioned. Protein malnutrition among the resettled people reduces. Production & Income increases Fishermen improve their facilities to do fishing. Learned techniques applied by fishers during their fishing activities. Fishermen get more facilities to do post harvesting.
Serial No.of SRA to which KRA Contribute 04 01
100 families got fishing nets & gears 200 fishermen trained. 300 new families mobilized towards the fishing industry. Two numbers of deep freezer supplied to fisheries Co-operative society
05 04
General Administration & Finance
03
Two numbers of nurseries established to supplementary supply of fingerlings to Kilinochchi & Mullaitivu districts 50 numbers of small scale prawn farmers established in the Peninsula
Availability of fingerlings for stocking increases.
03
Availability and production of prawns be increases in the Jaffna Peninsula. Performed function with efficiently
03
Strengthening governance structure & institution
Procurement of generator , computers and furniture
Generator, computers, executive table & chair purchased
06

Head No:- 431- Department of Agriculture (NP) Programme No: - 2&4
Key Result Area Production and productivity improvement
Project
Service Delivery Introduction of appropriate technology for rice yield improvement
Key output indicator
Key outcome Indicator Rice yield improved from 3.9 to 5 t/ha. Soil texture & fertility improved Farmers skill updated Rice yield increased up to 8 Mt/ha in the hybrid field Farmers awareness created
Block demonstration for rice yield improvement
30 Nos. of maximum yield demonstration conducted each in an acre extent 30 Nos. of paddy husk burner supplied 10 Farmer training conducted Other input supplied
SRA 1
Introduction of hybrid rice cultivation
Appropriate variety introduction to maximize rice yield
Hybrid rice cultivated totally in 20 ac. in the potential rice growing areas 05 Nos. farmer training conducted Other input supplied
SRA 1
Project
Service Delivery Introduction of appropriate rice variety to maximize production from adverse soil condition Support to produce and use quality seed paddy at ASC level for lateral spreading Facilitation for quality vegetable & fruit crop seedlings production and use
Key outcome Indicator Rice yield improved in the saline tracts
Introduction of salt talent rice variety
150 Bu of AT varieties of seed paddy issued to 50 acre Average yield of rice increase from 2.5 to 3.5 Mt/Ha
SRA 1
ASC level Seed paddy production blocks
Strengthening of private nurseries for perennial fruits and vegetable seedling production
750 Bu of RSP supplied250 Use of quality acre seeds increased by 15 Nos. of farmer training 05% conducted 20000 Bu of quality seed paddy produced Facilitation for lateral spreading of quality seeds 10 Nos. of plant propagation 10 plant units established nurseries available for Other inputs supplied for the supply nursery development quality 10 Nos. of plant nurseries vegetable established (mango, lime, jak , seedling & vegetables & other) in the five fruit plants districts in province 03 Nos. of farmer training conducted at DATC
SRA 1
SRA 1
Project Expansion of area specific OFC crops
Service Delivery Focus crop expansion in the potential area to increase production
Key output indicator Seed & fertilizers supplied for additional cultivation of OFC in 1700 ac. (Red onion, Chilli, Black gram, Green gram & Gingilly) White gingili variety promoted for export market 05 Nos. of farmer training conducted Seed materials supplied for 105 ac. of additional exotic vegetables cultivation in the newly resettled areas 1500 Nos. of plastic creates supplied for the safe handling of vegetables 08 Nos. of farmer training conducted
Key outcome Indicator Selected OFC crops extent increased by 20% in the potential areas. Unique market created for selected OFC
SRA 1
Promotion of exotic vegetable cultivation in the new areas
Assist resettled farmers to cultivate appropriate vegetables in the suitable area
Extent of exotic vegetable cultivation increased Valuable contribution for paid to cut down the inflow of exotic vegetable Handling losses reduced to 15%
SRA 1
Project Grafted Jak plating promotion
Service Delivery Promotion jack plantation under good quality fruits
Key output indicator 3000 Nos. of quality grafted Jak planted 05 Nos. of field level farmer training conducted
Key outcome Indicator Improvement in the percentage of quality jack fruit production Ready market available for jack fruits TomJEC mango planted in 30 ac expecting export market potential
SRA 1
Promotion of TomJEc mango to promote year round production
Export quality mango with year round production
Expansion of papaw cultivation under new variety
Promotion large scale papaw cultivation under high quality fruits for local & export market
1200 Nos. of quality TomJEC mango planted 02 exposure visit &3 farmer training attended by the farmers 80,000 Nos. of Quality papaw quality seedlings cultivation supplied promoted 1000 Nos. of plastic creates Post harvest supplied for the handling losses safe handling of minimized Papaw 02 Field visits to Enhanced farmer commercial skills& papaw growing knowledge areas. Hybrid papaw planted in 200 ac.
SRA 1
SRA 1
Project Training and pruning of Mango trees
Service Delivery Re-juvanation of old mango trees
Key outcome Indicator Old mango trees are re-juvnated Incident of loranthus parasites reduced by 75% Mango yield /tree & fruit quality improved Niche market created for organic rice under traditional verity
Organic farming
Market opportunities, information, linkage an networks
Promotion of red onion storage for market improvement Construction of fruit sale out let ( 4th Phase)
05 Nos. of youth group farmers & trained on pruning & training techniques 25 Sets of pruning equipments supplied 4000 Nos. of old & abandoned mango trees pruned & rejuvanated Promotion of toxic free 90 Bu of traditional nutritional rice to rice seed supplied niche market 12 Loads of cow dung supplied 5 Framer training conducted at DATC Traditional rice cultivated in 15 ac. under organic condition for export market To assist farmer to 30 Nos. of red onion minimize post harvest storage structure loess and obtain better established price for their produce 04 Nos. of farmer training conducted Minimize unwanted transaction cost in fruit sale Value addition to fruits to maximize 01 No. of fruit sale outlet constructed and function in full swing
SRA 1
SRA 1
Red onion post harvest losses reduced by 15 % Better market captured to red onion Post harvest losses reduced by 15% Reduced the price fluctuation of
SRA 1
SRA 1
income Reduce post harvest losses of fruits Building knowledge on new options available Agricultural exhibition at the DATC and selected farmers field Farmer empowerment for adoption of new technologies to maximize agricultural production 03 Nos. of field level & 01 DATC exhibition conducted for agricultural technology dissemination
fruits Value added fruit products for marketing Farmers convinced towards new agricultural technology and increased rate adoption for productivity enchantment Motivate farmers to adopt improved technologies to enhance agric production Green environment in the Delft area Production for consumption and medicinal purpose Wind braking Tentative soil fertility map developed for effective agric. planning
SRA 1
Home garden development competition
Agro-forestry development in Delft
Development of social, financial, human, physical& natural assets
Development of soil fertility mapping
Farmer motivation to 75 home garden enhance the adoption winners awarded of recommended prices for agricultural practices their best to increase agricultural performances under production five category of home gardens Re-greening of 800 Nos. planting environment with materials supplied valuable trees 700 Nos. of protective cage Protection to wind supplied 03 farmer training conducted Development of soil 1000 Nos. of soil fertility maps for sample tested for effective agricultural area mapping in development planning the selected areas. & promotion 10 Nos. of farmer & staff training conducted
SRA 1
SRA 1
SRA 1
Key Result Area Improving human an institutional resources for service delivery
Project Rehabilitation of mother plant orchards at DATC Vaddakachchi Peripheral fencing to DATC, Vavuniya & Jaffna Land irrigation system improvement at DATC, Mullaitivu, Mannar & Vaddakachchi
Service Delivery Enhance the supply of quality fruit crop propagation materials
Key output indicator Sweet orange planted in an acre for mother plant Existing mango trees maintained in 3 ac. for mother plant purpose
Key outcome Indicator Nuclear mother plants available for propagation of quality mango & sweet orange
SRA - 2
Improve the quality of farmer trainings at the DATCs
Well and irrigation Improve the quality of farmer trainings at the system established at 05 ac. Extent for DATCs
1500 M damaged Enhanced fence removed protection to the and renovated at crops and DATC, Vavuniya & belongings at the Jaffna DATC Facilities strengthened to establish appropriate teaching plots to conduct practical oriented trainings
SRA - 2
Lecture hall repairs at DATC, Vaddakachchi
Provision of appropriate training condition to farmers and staff
teaching plot development 03 ac. Land improved for high land crop establishment for training purpose 02 Wells & lift irrigation stem renovated for irrigation
SRA - 2
01 No. of damaged lecture hall renovated to conduct farmer & staff training
Adequate physical setting provided to the trainers & trainees for efficient dissemination of agricultural technologies.
SRA - 2
SERVICE PERFORMANCE PLAN - 2012 Head: 432 Department of Animal Production and Health Programme :- 3 Serial No. of SRA to which KRA Contribute 4
Project
Key Result Area
Service Delivery
Key output Indicator
Providing timely 1.Sustaining the Human assistance for the resource of service execution of AP & H delivery system Department's services Maintenance of 2. Institutional and Department Buildings infrastructure development for service delivery Procurement and maintenance of office equipments, Furniture and electrical goods to PD's office, 5AD's offices.
Made salary and other Human Resource of payments to 63 officers Service Delivery system is sustained 5 AD's office and PD's office building maintenance activities were carried out. Satisfactory living conditions and conducive working environment are provided to office staffs
Procurement of 4 Nos. Uninterrupted and working of Laptop,01 No. of efficient Laser Colour Printer,02 environment in offices. Nos. of Laser Printer, 02Nos. of Table Fan, 05Nos. of Computer table, 05Nos. of Computer Chair, 01No. of Conference table, 25 Nos. of Conference room chair, 04Nos. of Executive Table & 04Nos. Executive Chair
Maintenance of Official 50% need of Vehicle, Timely service vehicles, Plants and Plant and machinery Machineries in PD's office are maintained. , 5AD's offices Supply of stationeries 100% needs of fuel & Timely service fuel to PD's office , 5AD's stationeries purchased. offices Providing Internet Internet connections for Reduction of connections to 5 ADs 5 admin. Units are communication delays & Offices Provided. exchanging documents timely
SERVICE PERFORMANCE PLAN -2012 Head: 432 Department of Animal Production and Health Programme: 45 Livestock Development Project Key Result Area 1. Sustaining the Human resource of service delivery system
2. Institutional and infrastructure development for service delivery
Serial No. of SRA to Service Delivery Key output Indicator Key Outcome Indicator which KRA Contribute Providing timely Made salary and other Human Resource of 4 assistance for the payments to 221 officers Service Delivery system is execution of AP & H sustained Departments services Infrastructure Building expansion Conducive working 2 development works are done in 05 environment created in Maintenance of Veterinary office offices for implementing Department Buildings in buildings. different development 05 Veterinary offices projects (Storage facilities) Repairs to Toilets, Maintenance works and Conducive working 2 Bathrooms, OPD clinics, minor repairs are done environment in Veterinary Drainages, Water supply, in 10 Veterinary office offices. and Electrical supplies in buildings. Veterinary offices Renovation of staff Staff quarters facilities Reduced diseased 2 quarters facilities in RLF improved to ensure incidents by 50% and Poonthoddam presents of technical increased production of staffs for better farm DOC by 20% management Procurement of 4 Nos. Comfortable and Healthy 2 working environment will Procurement and of Computer, 11 Nos. of increase service delivery maintenance of office Table fan, 03 Nos. of system in range offices equipments, Furniture Computer table, 03Nos. and electrical goods to of Computer chair, Veterinary offices 04Nos. of Steel cabinet, 03Nos. of Refrigerator,
05Nos. of Office table & 05 Nos. of Office chair
3. Maintenance Healthy Livestock Poultry Population
Maintenance of Official 50 % of the Official vehicles, Plants and vehicles, Plants and Machineries Veterinary Machineries Veterinary offices offices were maintained Supply of stationeries 100% need of and fuel to Veterinary stationeries and fuel to offices. Veterinary offices were supplied Providing New Telephone 01 New connection connection provided to Veterinary office Supply of computers and IT facilities and office furniture for Veterinary furniture be provided to office and CBOO ( LIBCO) 10 VS offices & 10 LIBCOS Prevention and treatment Poultry Vaccinated against, of diseases in Poultry Fowl Pox- 100 vials (100,000 doses) NCD200 vials (200,000 doses) of IBD -500 vials & (500,000 doses)
Ensured timely service delivery to the farmers by Veterinary offices. Ensured timely service delivery to the farmers by Veterinary offices. Reduction communication delays of
Conducive working environment created in offices with Improved data management system. 20% Increased egg & meat production in around 5,000 backyard farms by poultry controlling incidence of contagious poultry diseases.
Technology transfer to 60 farmer Training famers in modern programs conducted farming practices farmers. or 1800 farmers obtained knowledge on Livestock 4. Improvement of management Veterinary Extension 200 Nos. of she Goats services issued (50% subsidy) Issue of Materials
Learned techniques were applied by beneficiaries in Livestock Production
48,000 Month old Breeding Chicks issued (50 % subsidy) 3,000 Two- Month old Chicks issued with materials for cage preparation in Island , Jaffna District 150 cattle sheds Milk Production increased Supporting for shed Improved by 600 lit/day through facility improvement and (50 % subsidy) Improved Management clean milk Production practice.(semi intensive) 120 Goat sheds Preventing Inbreeding/ Improved disease incidents/deaths (50 % subsidy) due to adverse Supporting for shed environment, increased facility improvement in genetic potential to Goat Production increased meat Production per year by 30% from selected farms
Family income per beneficiary increased by Rs.2000 per month after 6 months in 100 families Egg production increased by 5,000 eggs per day in 6 months of Period. Increased income via increased Egg production by 1800 eggs per day in Islands.
1 1
6.Genetical Improvement
6.Genetical Improvement
Supporting for cattle 100 cattle paddocks Facilitating to adopt paddocking facilities for Improved better herd management large herds. (50 % subsidy) system in large herds to improve income via production of milk, meat, and manure by 50% in 100 selected farms. Supporting 10 LIBCOs Management Capacity of to increase the LIBCOs improved to administration capacity. implement Livestock Strengthening the development Projects Management capacity Supporting 10 Improve the data service providers Veterinary offices to management system and increase administration creating a conducive capacity. working environment at Veterinary offices Supply of 100 Nos. of 10,000 kids produced in Supply of Improved Stud Stud goats to farmers large goat farms with 50% Animals to Large herds (50 % subsidy) higher productivity (for for productivity increase. meat & Milk) in 2years. Supply of 100 Nos. of 2500 calves produced in Stud Bulls to large herds with 50% farmers.(50 % subsidy higher productivity (for milk and meat) in 2 years Supply of Animal feed to Increased Production of Supply of Animal feed No. of 09 AI centre DF Seman animals
Head: 432-Department of Animal Production and Health Programme: 56,Research and Development Project Key Result Area Service Delivery Serial No. of SRA to which KRA Contribute Providing timely Payment of Salary to 7 Human Resource Delivery 4 assistance for the officers System is sustained execution of AP & H Department's services Supply of stationeries 100 % needs of Timely service 2 fuel to Training Centre stationeries, fuel and electrical goods purchased. Maintenance of Strengthened and Satisfactory living 2 Department Buildings maintenance of conditions and conducive regional office working environment are buildings. provided to office staffs Maintenance of Official 50 % Vehicle, Plant, Timely service 2 vehicles, Plants and and machineries are Machineries maintained Technology transfer to 60 farmer Training Learned techniques were 1 famers in modern programs conducted applied by beneficiaries in farming practices farmers. or 1800 Livestock Production farmers obtained knowledge on Livestock management Key output Indicator Key Outcome Indicator
1. Sustaining the human resource of service delivery system
2. Institutional & Infrastructure development
3. Improved Veterinary Extension services

Head Programme No Project :- 433 -Irrigation Department, Northern Province :- 43 Key Result Area Sustaining the human resources of service delivery system Productivity enhancement Service Delivery Key Output Indicator Key Outcome Indicator Serial No. of SRA to which KRA Contribute 1
Providing timely assistance for the Human resources of Service delivery execution of Irrigation department's Personal Emoluments are paid to 461 staff system is sustained. services. Operation of Irrigation Schemes Operation of Salt Water Exclusion and lagoon Schemes Operation of Drainage & Flood Control Schemes Operational activities of 54 Major / Medium Irrigation Schemes are carried out. Operational activities of 34 Salt Water Exclusion Schemes and 3 Lagoon Schemes Operational activities of Valukairau Drainage Scheme are carried out. Satisfactory Irrigation facilities are provided to 70,181 acres of paddy Satisfactory Salt Water Exclusion facilities are provided to 27,220 acres Satisfactory Drainage facilities are provided to 2,000 acres of paddy Satisfactory Irrigation facilities are provided to 70,181 acres of paddy lands.
Maintenance activities of 54 Major / Maintenance of Irrigation Schemes Medium Irrigation Schemes are carried out. 2 Maintenance of Salt Water Exclusion and lagoon Schemes Maintenance of Drainage & Flood Control Schemes Maintenance of Department Buildings
Maintenance activities of 34 Salt Water Satisfactory Salt Water Exclusion Exclusion Schemes, 3 Lagoon Schemes are facilities are provided to 27,220 acres carried out. of paddy lands. Maintenance activities of Valukairau Drainage Scheme are carried out. 80 Irrigation Buildings are maintained to serve above acceptable service conditions. Satisfactory Drainage facilities are provided to 2,000 acres of paddy lands. Satisfactory living conditions and conducive working environment are provided to the 461staff. Uninterrupted services to farmers, efficiency and long durability of these assets are ensured.
Development of Physical assets
Maintenance of Vehicles, Plant, Machineries and Equipment
Repairs and maintenance of 15 Vehicles, Plant, Machineries and Equipment are carried out.

Head Programme No Project :- 433 -Irrigation Department, Northern Province :- 43 Key Result Area Service Delivery Key Output Indicator 3 Nos Computer Set 5 Nos Printer 10 Nos Computer table 11 Nos Computer Chair 11 Nos Almyra (steel& glss) 1 No Excutive tables with chair 3 Nos Photocopier stand 5 Nos Plastic chair 3 Nos Water Filter 6 Nos Steel drawer cabinets 6 Nos Office Chair 2 Nos File rack 2 Nos Exicutive Table with chair 1 Nos Fax Machine 3 Nos Pedastal Fan 1 No Multimedia projector 1 No Conference table 26 Nos Arm chairs 1N S 9 Major/ Medium Irrigation Schemes are improved to function at their satisfactory operational level. Key Outcome Indicator Serial No. of SRA to which KRA Contribute
Capacity Building for Procurement of Furniture and Equipments Implementation
Necessary furniture and equipments are provided to enable the staff to perform their functions with increased effectiveness and efficiency by 10%.
Improving Human Urgent improvements to Irrigation and Institutional Resources for service Schemes delivery
Safety of the Irrigation Schemes are ensured and improved irrigation facilities are provided to 19,347 acres of paddy lands.

Head No:- 433 - Dept. of Land Administration Programme No:- 40
Project KRA 1. Institutional Development for service delivery Service Delivery Key Output Indicator Procured a digital Multifunctional System Photo Copier. i. Alienated 2000 allotments for land less peasants. ii. 1000 Annual Permits converted into LDO permits. 2. Ensuring minimum needful land of vulnerable group Alienation of state land under Land Development Ordinance. iii. Devolved permits /Grants to 1000 legal successors. Key Outcome Indicator Facility provided to 45 office staff for better service delivery Property ownership given to 2000 landless peasants. Temporary ownership of land given to 1000 peasants. Property right of 1000 legal successors granted in respect of lands already alienated. SRA5 Contribution to SRA SRA4
Acquiring office equipments
iv. Resettled 1000 IDPS/ Tsunami Property rights of 1000 IDPS / victims in their Original allotments. Tsunami Victims restored. v. Relocated 1000 landless IDPS and Tsunami Victims. 3. Protection of unalienated state lands Protecting unalienated state lands from unauthorised occupants. Property ownership given to 1000 landless IDPS / Tsunami Victims. SRA6
Protected un-alienated state 50 unauthorised occupants of state land from 50 unauthorized lands were ejected occupants. i. Auctioned 100 allotments Revenue of NPC raised by 5 to 10Mn. 50 upper income and lower income group person provided land for investment.
4. Systematic development of Disposition of state land under state land State Land Ordinance
ii. Leased 50 parcels of state land
SRA2
iii. Vested 10 parcels of land in local bodies.
10 local bodies provided state land for development purposes.
Project
KRA
Service Delivery
Key Outcome Indicator Ownership of land given to 10 lessees in respect of land already leased to them for Residential purposes. Ownership of land given to 250 relocated Tsunami Victims. Revenue of the NPC increased by Rs. 400,000 Capacity of 160 Lands Staff developed for efficient service delivery. Human Resource of service delivery system by 183 officers is sustained Prevented 200 LDO allottees from seeking legal remedy to settle their land related issues.
Contribution to SRA
v. Issued 10 Out right Grant.
vi. Issued 250 Special grant Recovered lease rent and other 5. Expanding Service delivery revenues due to state from alienated State land . 6. Capacity development for service delivery 7. Sustaining the human resources of service delivery system
Recovered Rs 400,000
SRA2
Conducting training programmes Conducted 5 Training programmes / workshops / workshops Personel emoluments were paid to 183 staff
SRA3
Payment of personel emoluments
SRA1
8. Administration and Management of settlement schemes
Settling boundary disputes & other issues related to alienated lands.
i)Settled 100 land related issues
SRA2
ii) Issued 2000 Ranbeema Grant in Ownership of land given to 2000 respect of developed LDO LDO allottees. allotments.
SERVICE PERFORMANCE PLAN 2012 Instituion:- Ministry of Education Head :- 440 Programme No :- 3 - Provincial Administration
Key Result Area Service Delivery Key Out Put Indicator 1.1 Personal Emouluments were paid to 68 officers 1.2 Annual Administrative Report, and 3 Quartely Progress Reports prepared 1.3 Monitoring Reports and the observations Key Outcome Indicator 1.1 Human resources capacity is sustained. 1.2 Activities of the Ministry of Education high lighted. 1.3 Performance of the offices and schools are elevated
Project 2
1.1 Providing timely assistance for the execution of the services of Ministry of Education 1. Sustaining the human 1.2 Quartely Progress Reports resource of services deliverd . delivery system 1.3 Zonal Education Officesand school activities are closley monitered. 4.1.1 Providing contractual service. 4.1.2 Personal motivation.
4.1.1 Received better service from 68 officers of this office.
4.1.1 performance of the officers is 90% promoted.
4.1.2 Provided Over time payment and holiday 4.1.2 Employees motivated payment to eligible officers, Language and performed well. And Allowance for 06 eligible employees. completed the assigngments. 4..2 Repairs and Maintenance of 4 vechiles. 4..2 Life for vehicles extended. 4.3 Performance and life of machinary and equipments extended. 4.4 Teachers and Principals of the zones received better service 4.5 efficiency operation increased 4.6 efficiency operation increased. 3
4.Strengthening of Governance efficiency and service delivery in Education.
4.2 Maintenance of Vechile is performed in Time
4.3 10 Mechinaries and equipments 4.3 Maintenance of meachinary and maintained. equipments assured 4.4 1 Zonal Education Building maintained, 4.4 More spaces for Zonal Education buildings and boundary walls 2 zones provided Offices. 4.5 5 Zonal offices are improved and capital equipments provided 4.6 furniture to 5 zones distributed
SERVICE PERFORMANCE PLAN - 2012 Instituion:- Ministry of Education Head :- 440 Programme No :- 9
Key Result Area Service Delivery Key Out Put Indicator Key Outcome Indicator
Project 3
1.1 Providing skill development training 1.1 06 officers paid with salary and allowances 1.1 Human resources capacity to selected teachers and Management is sustained. 1. Sustaining the human Assistatant / Programme Assistant resource of services delivery system 4.1 Benificaries in the system provided with better service from the sector. 4.2 Quality service provided for the customers in the sector. 4.3 Providing access to internet & Library facilites 4.1.1 Received better service from 06 officers of this office. 4.1.1 performance of the officers is 90% promoted.
4.1.2 Provided Over time payment and holiday 4.1.2 Employees motivated payment to eligible officers, Language and performed well. And Allowance for 06 eligible employees. completed the assigngments. 4.2 Mechinaries and equipments maintained. 4.2 Performance and life of machinary and equipments 4.3 250 participants are mortivated to share the extended. updated knowledge in learning English. 4.3. Skills fo the participants is enhanced
SERVICE PERFORMANCE PLAN 2012 Instituion:- Ministry of Education Head :- 440 Programme No :- 80 Primary Education
Key Result Area Service Delivery Key Out Put Indicator Key Outcome Indicator 1.1 Human resources capacity is sustained. 1.2 Activities of the ECCD high lighted. 1.3 Performance of the offices and schools are elevated 1.4. Efficiency of preschool are elevated
Project
1.1 Implementation of Provincial Policy 1.1 Personal Emouluments were paid to 68 and the National Policy of pre school officers education. 1.2 Annual Administrative Report prepared 4 1. Sustaining the human 1.2 Monitoring of Pre-schools resource of services 1.3 Pre schools are closely quided by delivery system divisional level 1.4 Grant for selected pre-school are paid 1.3 Monitoring Reports and the observations 1.3.1 33 divisional coordinators paid with allowance 1.4 800 schools paid grant.
4.1.1 Received better service from 68 officers of this office. 4.1 Benificaries in the system provided with better service from the sector. 4.2 Quality service provided for the customers in the sector.
4.1.1 performance of the officers is 90% promoted.
4.1.2 Provided Over time payment and holiday 4.1.2 Employees motivated payment to eligible officers, Language and performed well. And Allowance for 06 eligible employees. completed the assigngments. 4..2 Repairs and Maintenance of 1 vechile. 4.3 Mechinaries and equipments maintained 4..2 Life for vehicles extended. 4.3 Performance and life of machinary and equipments extended. 3
Pre-school teachers capacity developed 10 workshop conducted 4 Strengthenig of ECCD activities Students motivated through programs 01 exhibition and competition sports activity camps conducted
Pre-school teachers performed well Childrens exhibite the ability in holistic development

Instituion:- Ministry of Education Head :- 440 Programme No :- 3 (Provincial Administration cultural )
Serial No of SRA to which KRA contribute Project
Key Result Area
Service Delivery
1. Sustaining the human resource of services delivery system
1.1 Providing timely assistance for the execution of the services of Ministry of Education (cultural)
1.1 Personal Emouluments were paid to 20 officers
1.1 Human resources capasity is sustained.
4.1.1 Providing contractual service. 4.Strengthening of Governance efficiency and service delivery in Cultural . 4.1.2 Personal motivation. 4.2 Maintenance of meachinary and equipments assured 4.3More furniture provided
4.1 Received better service from 20 officers of this office. 4.1.2 Provided Over time payment and holiday payment to eligible officers, 4.2 5 Mechinaries and equipments maintained. 4.3 Cultural officecs are provided with seating
4.1 performance of the officers is 85% promoted. 4.2employees motivated and performed well. And completed the assigngments. 4.2Performance and life of machinary and equipments extended. 4.3 performance of officers increased The society recognized the service of these 15 artists and their experience is propagated to the young Artists
Encouraged the literary and creative Young and famous artist
2.Recoginizing the literry and creative artists
15 artists over 60 years selected 5 from each districts a monthly incentive of Rs.2000.00

Instituion:- Ministry of Education Head :- 440 Programme No :- 3 (Provincial Administration cultural )
Serial No of SRA to which KRA contribute Project
Key Result Area
Service Delivery
Conducting programs
Celebrating Cultural And Religious festivals , Celebrating tamil Literary programs
5 festivals of various religions conducted
People of different religions understand about the other religions and cultures The events are exhibited to the people
Procuring Equipments
Strengthening the capacity of the officers
audio visual equipment purchased

Head No: 441 - Dept. of Education Programme No: 3 Serial No of SRA to which KRA contribute
Project
Key Result Area
Service Delivery
Conduct internal evaluation 1.Internal and external evaluation of school system
847 Internal Evaluation Reports prepared
Quality assurance established in 847 Schools Quality assurance established in 847 schools. Quality assurance established in 847 schools. 17,528 Teachers & 245,672 students got education services. 17,528 teachers & 667staff are satisfied with establishment services provided 6
Conduct External evaluation 300 External Evaluation Reports prepared Zonal Monitoring panel visits. Providing salaries and other benefits. Providing inputs for management processes 240 ZMP Reports prepared
2. Sustaining General Human resource Administratio in the system. n 3.Improved Quality of service
Retain 667 officers in the Education system
Stationary, fuel and other perishables supplied
4.Improved institutional capacity fit for Supply of equipments productive service delivery
ZEO building completed. Equipments of tools provided. CRC centers refurbsihed
Functioning capability increased by 20% in PDE office and 12 Zones.
Head No: 441 Programme No: 80 Project Key Result Area Service Delivery Key Output Indicator Key Outcome Indicator Serial No of SRA to which KRA contribute 6
1. Sustaining Human resource in the system. 2.Improving mobility of men and material
Providing salaries
4529 Teachers served in 380 schools
99,385 Students got education facilities.
Primary Education
Field visits,assets & documents delivery
285 travelling 325 transporting conducted
Quality of service improved by 10 %
3. Improvement of Provide customer services service delivery 4 .Teacher Development Primary Education 5.Co curricular implementation Teacher training programme coaching camps conducting competitions Primary Education 10.Improvement of Providing inputs for infrastructure for management processes delivery of services
475 service packages delivered
Improved customer satistuation Quality of teaching be improved in 877 schools by 18% 99,385 student's higher order skills developed. 99,385 student's balanced personality d l d 5500 students received high quality education
4529 Teachers pedagogical skills updated 240 programs conducted
125 Maintenance activities performed
Head No: 441 Programme No:81 Serial No of SRA to which KRA contribute
Project
Key Result Area
Service Delivery
1. Sustaining Human resource in the system. Secondary Education
Providing salaries
12,999 Teachers served in 467 schools
1,46,287 students got education facilities.
2.Improving mobility of men Teacher Training Programme and material 3. Improvement of On site teacher training. service delivery 4 .Teacher Professional teacher training Development 5.Co curricular activities Conducting high order skills developing workshops
285 travelling 325 transporting conducted 475 service packages delivered 12,999 Teachers pedagogical skills updated 520programs conducted 1,46,287 Children received education 30 School Building Constructed
Quality of service improved by 10 % Improved customer satistaction Quality of teaching be improve in 877 schools by 18% 1,46,287 student's higher order skills developed. 1,46,287 student's balanced personality developed Improved cognitive achievement
2 2 4 1 2
Secondary Education
6.Strengthning Conducting competitions highorder learning 7. Improved institutional capacity fit for productive service delivery 8. Student based activites Conducting exhibitions. Providing Catch up Education to Resettled Children Providing Education to
Learning equipments provided 467 schools Learning achievement improved Infrastructure improved in 17 schools 1,46,287 students soft skills developed. 12,999 staffs motivated for high quality service delivery 5500 students received high quality education
120 Competitions Conducted Construction of higher order 80 Exhibition Conducted learning spaces. 100 Camps Conducted Providing other benefits 12,999 Staff provided with holiday warrants 125 Maintenance activites performed
Secondary Education
9.Providing incentiues
10.Improvement of Providing inputs for infrastructure for management processes delivery of services
Head No:441 Programme No:87 Serial No of SRA to which KRA contribute
Project
Key Result Area
Service Delivery
1. Sustaining Human resource in the system. Special Education 2.Inclusive Education
Providing salaries and other benefits Implementation of curriculum
Retain 3 staffs in the education system
1028 disbled students got equal opportunity of education Inclusive education strengthened in 78 schools Achievement level of 1028 students increased by 7% .
500 teachers trained. 800 teachers trained Special Education Unit established
5 4
3.Teacher Teacher training development programme framework 4. Improved institutional Improving infrastructure capacity fit for facilities productive service delivery 5. Strengthning Providing Learning highorder learning equipments & Construction in Schools of special education unit 6. Improved Quality of service
Learning achievement improved Equipments supplied
Special Education
78 schools got quality inputs
Achievement level of 1028 students increased by 7% .
Providing supplies
supply of stationary, fuel and other perishables
Quality of teaching improved
Head No: 441 Programme No:87 Serial No of SRA to which KRA contribute 6
Project
Key Result Area
Service Delivery
Nonformal Education
1. Sustaining Human resource in the system. 2.Compulsory Education programs 3.School leavers program 4.Income generation programs 5. Improved institutional capacity fit for 6. Improved Quality of service
Providing salaries and other benefits Improving participation in education Skill development courses Job oriented trainings Improving infrastructure facilities Providing supplies
Retain 5 staffs in the education system
More than 7000 adults received education and job skills Survival rate increased by 6%. 7600 adults obtained a means of livelihood. 7500 adult benefited on socio economic basis. More than 7000 adults received education and job skills 87 Instructors receeived professional guidence by ADEs & ISAs
847 programs conducted. 34 program conducted. 34 program conducted. Vocational training equipments supplied Supplied provided
5 5 1 3 2
Nonformal Education
Head No:441 Programme No:88 Serial No of SRA to which KRA contribute
Project
Key Result Area
Service Delivery
1. Sustaining Human resource in the system. Education Planning & Research 2. Planning and result based monitoring 3. Human resource development 4. Education Research Education Planning & Research 5. Data management system 6.Improved Quality of service
Providing salaries and other benefits
Retain 13 planners in the education system
Planning culture strengthed in education system
Preparation of AIP ( Conducting workshops). Officers training programmes Conducting studies on various fields. Education Management informations
910 Plans prepared.
Resoueces utilized efficiently.
100 officers trained.
Capacity of 100 officers strengthened.
3 researches conducted Proper EMIS maintained by Province and Zone
Productivity improved
nformed decision making culture establishe
Providing supplies
Supplies provided
Improved quality of education services
Head-442 Department of Sports Programme No- 90 Sports and Recreation Serial No of SRA to which KRA Contribute
Project
KRA 1. Sustaining the humanResource of service Delivery System StrengtheningGovernance efficiency.
Service Delivery 01. implemented the provincial and national policy on sports development and youth affiars
Key Output Indicator 1.1) Payment of salaries for 74 officers 1.2) Create a active office automation environment
2. Development of Sports Activities
1.3) overtime and holiday pay for about 74 employees, property loan Providing holiday warrants to all employees 01. maintain standard 2.1) Monitoring the Sports activities towards national in 5 districts including 33 DS achivements to allow the Divisions & 66 Training Centers youths to participate in 2.2) To provides sports training national events. materials to 5 District Training 02. Provide equal Centers, 33 Divisional Training opportunities to Youth Centers & 600 Clubs to enrich sports 2.3) Provide 20 Playground equip achievements. 03. equal Opportunity to the participants to participate in compettion at different levels
The standard of performance in the sports is increased by 30% Better Service delivery ensured Participation in Sports Activities enhanced performance in National Level Improved
Sporting Environment in rural areas are getting high level
3. Ensure the Participant to participate proper Tournaments & Competitions
3.1) To conduct 33 divisional Sports Access of sports participants increased Meets, 5 District Sports Meets & one Provincial Sports Festival 3.2) To provide Sports equipment Sports Equipment are utilized by for 300 competitors particvipate in competitors to encouraged the sports National Sports Festival activities
Head-442 Department of Sports Programme No- 90 Sports and Recreation Serial No of SRA to which KRA Contribute
Project
KRA
Service Delivery
4. Improving Operational, 01. Enhancing the Managerial Efficiency And youth with sports Sports Skills techniques.
4.1) Provide sports materials for 484 More Games are played by Youths Sports clubs & Youth Clubs The Capacity of Youths Increased 4.1) Conduct 25 Sports Coaching Camps for 1400 Youths in registered More avenues of employment exploded Sports Clubs 4.2) Conduct 28 carrier guidance Programmes for 2000 unemployment Youths
5.Identify & Verify the Youth with relaxed targeting groups to mood participate in reconstruct their Physical development activities. & Mental Development
5.1) Organize Special Programmes with pushup the 3 targeting groups in 3 Districts 5.2) Organize Special Capacity development & Mental relaxation programmes for 13 Divisions in resettled areas 6.1) Construction of 5 Volleyball courts & Continue work for the Indoor Multi sports complex
Performance in Sports Achievers increased 5
Pleasure activities make the Community Healthier
6.Ensure & Provide the Provide Opportunity for proper sports Platforms & players to train in Materials that uses by standard grounds. Sports Performers
Facilitate Sport trainings for Participate in the National Level Compete is Increased
6.2) Provide 15 Office furniture to District, Division & Department 6.3) Reconstruct 25 damaged Main playgrounds & 215 Sports Clubs in Resettled areas
Better Service delivery to the receptionist 6
Ensure the youths got more pleasant environment & mental relaxation by the sports activities

Head : 450 - M/Health & IM Programme : 3 Serial No.of SRA to which KRA contribute 6 6
Project 2 General Administration & Finance
Key Result Area Development of Institutional Capacity
Service Delivery
Key Output Indicator Nos. of circulars issued
Key Outcome Indicator Regulate the system for better service delivery
Human Resource Development
Overall guidance & Policy 05 Nos.of Regional institutions Timely assistance provided Implementation & health institutions supervised and monitored for hi h 20 Nos. of freview meetings Service delivery system conducted with Provincial regulated Coordination with Depts & Line ministries Stakeholders & Line Ministries 20 Nos. of reports submitted Steering the health care services No.of institutions supervised / Strengthening Quality Overall supervision & monitored Assurance Process. monitoring No.of inquiry reports attended Improve Decision making & Technical direction for quality No.of institutions provided infrastructure faciltiies. Infrastructure Assets maintained 01 head office maintained Development buildings, Equipment & Vehicles 35 staffs motivated to achieve Services of 35 staffs sustained Personal Management the tasks Ensured effective No.of training programmes Increased work performance organized for 5 ' S' Capacity Building Nos. of training programmes Ensured effective conducted administration
4 6 6 3 3 4 4 4
2 General Administration & Finance

Head : 451 Programme : 3 (Provincial Department of Health Services)
Service Delivery
Key Output Indicator Nos. of circulars circulated / implemented 05 Nos.of Regional Departments & health institutions supervised and monitored for higher performance. Nos. of review meetings conducted
Key Outcome Indicator Regulate the system for better service delivery Timely assistance provided. Improvement of performance by the individual institutions. Service delivery system regulated Steering the health care services
Serial No.of SRA to which KRA contribute 6 6
Guidance & Policy Implementation
2 2 6
Coordination with Stakeholders & Line Ministries Nos. of reports submitted
Management, Supervision, Monitoring & Evaluation of Health Care Servives
No.of Private institutions registered & Strengthening Quality Assurance supervised Process. Improve Decision making & Technical direction for quality service delivery. No.of health institutions inspected Uninteruppted supply drugs & dressings ensured. 01 head office maintained buildings, Equipment &Vehicles and in use. Assets maintained. Effective administration assured Improve service provision. Determined capacity of the external sources
3 3 2
Infrastructure Development
01 digital duplicator procured Nos.of institutions provided with allocation. No.of projects implemented
Health Financing & Planning
Service Delivery
Key Outcome Indicator Ensured control of NCD. Ensured quality assurance in the districts. Improve productivity of the institutions.
No.of training programmes coordinated for 5'S' Clinical Auditing & Quality Assurance 01 Quality Management Unit established 01 health prevention & promotion unit established to control NCD No.of Nutrition programme coordinated. No.of beneficiaries benefitted for nutrition supplement No.of cases / deaths of dengue & Malaria Guidance of Communicable Disease Control No.of campaigns coordinated. No.of awareness programmes coordinated
Serial No.of SRA to which KRA contribute 2 2
2 Reduction of rate of low birth weight babies. Quality food supplement ensured. Reduction of deaths due to dengue / malaria Reduce spread of dengue / malaria ensured. 5 5 2 2 2 2
Develop Strategies to combat emerging & reemerging health issues
Guidance for Nutrition Intervention Programmes
Ensured technical guidance 01 NCD control centre established at Strengthened capacity of population to Guidance of Non Communicable provincial level. make healthier population & follow Disease Control life style pattern that foster good No.of awareness programmes health. coordinated Human Resource Development Personal Management 48 staffs provided personal emoluments to achieve the tasks Nos.of officers provided training exposure. Capacity Building No.of Medical Officers assesed by Performance Appraisal Tool. Ensured timely submission of reports Services of 48 staffs sustained. Ensured effective administration. Improve performance of staffs.
2 4
4 6

Head : 451 Programme :70 ( Regional Department of Health Services)
Project
Key Result Area
Service Delivery
Serial No.of SRA to which KRA contribute 6
Nos.of circulars implemented Policy Implementation 91 curative institutions & 27 preventive institutions supervised and monitored. Coordination with Stakeholders, Line Nos. of review meetings attended. Ministries & Provincial offices Nos.of related reports submitted
Regulate the system for better service delivery Timely assistance provided
Regulate the system for better service delivery Strengthening Quality Assurance Process. Improve Decision making & Technical direction for quality service delivery. Ensure uninteruppted supply drugs & dressings.
4, 6
Development of Institutional Capacity
No.of Private institutions registered & supervised Management of Health Care Servives No.of health institutions inspected
05 Nos.of head offices maintained Buildings, Sustainability of assets Equipment & Vehicles and in use Infrastructure Development 02 Nos.of training centres equipped with audiovisual equipment Financial Control & Planning Development of Institutional Capacity Financial Control & Planning 1 No.of projects implemented. No.of institutions provided required allocation. No.of Nutrition programme conducted. Guidance for Nutrition Intervention Ensured improvement of capacity building Ensured required financing provided. " Reduction of rate of low birth weight babies.
2 2 5
Project
Key Result Area
Service Delivery
Key Outcome Indicator g Quality food supplement ensured.
Serial No.of SRA to which KRA contribute 5 2 2 2
Programmes
No.of beneficiaries benefitted for nutrition supplement No.of cases / deaths of dengue & Malaria
Develop Strategies to combat emerging & re-emerging health issues
Guidance of Communicable Disease Control
No.of campaigns conducted. No.of awareness programmes conducted.
Reduction of deaths due to dengue / malaria Reduction of spread of dengue / malaria ensured.
Guidance of Non Communicable Disease Control
No.of activies coordinated / implemented by Ensured technical guidance guidance from provincial department. Strengthened capacity of population to make healthier population & follow life style pattern that foster No.of awareness programmes conducted. good health. 429 staffs provided personal emoluments to achieve the tasks. Training curricula of PHI, PHM & PHNS reviewed Nos.of trining programme on 5'S' conducted & 5'S' system implemented Services of 429 staffs sustained. Ensured effective administration. Ensured HIV, TB & malaria components are adequately reflected. Improve productivity of the institutions. Improve performance of staffs. Ensured improvement of capacity building
Personal Management
Capacity Building
4 General Health Services
Capacity Building
No.of trining programmes conducted 02 Nos.of training centres equipped with audiovisual equipment
Head : 451 Programme : 71 (Curative Care Services)
Project
Key Result Area
Service Delivery
Serial No.of SRA to which KRA contribute
5 Patient Care Services (Curative)
Improvement of Curative Patient Management Care Services
No.of OPD attendance No.of indoor patient treated No.of major surgeries & minor surgeries done No.of Live births No.of hospitals with basic investigation faclities. No.of hospitals with ETU facilities.
Decrease Morbidity / Mortality Reduction of Infant mortality rate Reduction of MMR & Neo Natal Mortality rate Reduction of child mortality rate Bed Occupancy Rate Reduction of transfer of patients Increase ratio for Medical officers per population Increase continuity of services
2, 6
Organization of Care
No.of patients transferred out No.of patient referred specialized care Average length of stay in wards No.of Medical officer / Dental Surgeon / Nurses / Pharmacist / MLTs per 100,000 population. No.of institutions inspected atleast one in 3 months No.of major hospitals with quality management units No.of hospitals established waste management system.
2, 6
Quality Assurance Process
Clinical standards
2 6
Project
Key Result Area
Service Delivery
Serial No.of SRA to which KRA contribute 2, 6
No.of hospitals with health promotion units No.of institutions practicing 5'S' system 5 Patient Care Services (Curative) Human Resource Development Personal Management 3462 staffs provided personal emoluments to achieve the tasks. No.of Training programmes conducted on 5'S' approach Capacity Building Nos.of Training Programmes conducted for all category of staffs.
assured
Services of 3462 staffs sustained. Improve productivity of the institutions Effective service delivery by better work performance

Head : 451 Programme : 72 (Preventive Care Services)
Project 6 Community Health Services (Preventive)
Key Result Area Improvement of Preventive Care Services
Service Delivery
Maternal & Child Health Care % of pregnant mothers registered by PHM.
Reduction of MMR / NNMR Reduction of home deliveries Reduce post partum complication No.of well women clinic established. Reduce low birth weight babies No.of cervics cancer detected at well Reduce pregnancy related women clinics. No. of pregnant mothers tested for VDRL complication Reduce death due to complicated pregnancies No.of Pregnant mothers protected with Improve vaccination coverage to Rubella 100%. No.of pregnant mothers with BMI < 18.5 Reduce malnutrition related complication & hospital No.of mothers seen by Medical officer admission. atleast 3 times during ante natal care. No.of post partum visits done by PHM for pregnant mother. % of immunization coverage. No.of home deliveries No.of deliveries conducted by trained personnel % of low birth weight babies No.of mothers receiving post natal care
Project 6 Community Health Services (Preventive)
Key Result Area Improvement of Preventive Care Services
Service Delivery
Key Output Indicator No. of teenage pregnancies
Adolescent Care No.of children under weight
Reduce teenage pregnancies. Reduce anaemia complicated pregnancies. Reduce STD among teenage. Reduce Low Birth Weight babies. Reduce percentage of preschool children under weight. Increase percentage of school childran taken up for SMI. Increase percentage of school children screened by School Dental Therapist
No.of pre school children under weight No.of schools taken up for SMI School Health Care No.of school children screened for oran diseases. No.of school health programmes conducted No.of notified cases investigated. No.of house holds with adequate latrine facilities. No.of house holds with availability of safe water No.of food handling places examined. No.of malaria cases / deaths reported.
Community Health
Reduce outbreak of communicable diseases. Reduce incidence of communicable diseases. Improve quality of food handling places. Assets restored. Reduce outbreak diseases especially malaria, dengue, TB, Rabies & leprosy.
Specialized Campaign Activities
No.of cases / deaths due to dengue. No.of deaths due to Rabies. No.of patients benefitted by outreach mental health clinic
Project
Key Result Area Human Resource Development
Service Delivery
Key Output Indicator 1165 staffs provided personal emoluments to achieve the tasks. Nos.of Training programmes conducted on 5'S' approach
Key Outcome Indicator Services of 1165 staffs sustained
Serial No.of SRA to which KRA contribute 4
6 Community Health Services (Preventive)
Personal Management
Improve productivity of the institutions Effective service delivery by better work performance. Increased work performance
4 4 4
Capacity Buildings
Nos.of Training Programmes conducted to all categories of staffs. Nos.of Nutritional & HIV/AIDS awareness programmes conducted.

Head No:- 452 - Indigenous Medicine Programme No: - .73-4,73-5,73-6 Project Key Result Area Service Delivered Key output Indicator Key outcome Indicator Serial No of SRA to which KRA Contribute
Provision of Curative One OPD block constructed care Curative Health Service
195,812 people received out door care 201,110 people awared the beneficiaries, service standard increased
SRA 2
well equiped, One Panchakarma Unit Health in promotion Constructed Provision of medical equipment 10 medical equipment procured Improved life awareness of IM
SRA 2
The service standard of hospital SRA 2 is improved 13000 people will be awared of life style of Ayurveda 15000 people benefied Locations for large scale cultivation of medicinal plants are established SRA 5 SRA 2 & SRA 5
24 programs Conducted 24 programs Conducted
Preventive Health Care
Promotion of Nutritional Status
Promotion of Herbal 02 herbal gardens established Cultivation
SRA 2
Conservation and development of Traditional System Medicine
Facilititave Institutional educated
One Vehicle park, and security hut Improved quality Traditional constructed. Over head projector and medical service and developed Library furniture procured institutional facilities
SRA 4
Capacity Development
Community participate Herbal cultivation
5 Programs cultivation
Improve community participation in Herbal cultivation
SRA 4

Head: 460 - Ministry of Infrastructure development & Reconstruction- NPC Programme: 15 Rehabilitation & Reconstruction Serial No of SRA to which KRA Contribute
Project
KRA
Service Delivery
Sustaining the Human Resources of Servivce delivery system Market opportunities, informaton and linkage and building knowledge on new options available
Providing assistance and co-ordination for the infrastructure Development and reconstruction
Personal Emoluments are paid to 25 staff
Human resources of Service delivery System is sustained. 250 people get direct & indirect employment and increased 7500 local & foreign tourist arrivals in NP
Reviving provincial tourism, encouraging new avenues in construction industry
04 Buliding Rest areas, 02 nos tourist centres rehabilitated
Improving mobility of men & Ensuring comfort and safety of passengers materials
04 nos bus stand Rehabilitated
2500 families benefited
Procurement of Office Equipments 2 Capacity building for implementation Improving quality of constructions
Procured office equipments Computer & Accessories furniture & Other Euipments
working capacity of the ministry improved by 25%
3
quality of construction assured by 40%
100 field and lab test done
Improvement of service delivery &Institutional development for delivery of specialized training
Better technical management for Engineering Departments, Creating oppoutunuties in technical training Engineers & technical staff, finding opportunities in technical exposure. Sites visits & new technology adoptation, creating opportunities in Procurement assistance & Trining for staff officers Promoting organizational development in engineering Depatments, NPC procurement plan preparation & monitoring, maintaing MIS
3 Nos staff trained on Specialized technical subjects, 2 nos trained on working capacity of the staff procurement, & 10 non staff improved by 30% trainning relate with Admin & financial,planning &language
Stremlining governance srtucture and institution, motivating officials, and promoting Consistencies
Procedures regularized quality improved
Procurement practices improved by 20%, improved performance in road and buildings Departments by 20%

Head:- 461 - Department of Buildings,NP Programme No:- 15
Serial No. of SRA to which KRA Contribute
Project
Key Result Area
Service Delivery
Development of Social, Providing timely assistance for Financial,Human, the execution of Building Physical, Natural department's services Assets Improving Human Institutional Construction, Repair and Resources for maintenance of state Service Delivery Organizations Buildings 4
Personal Emoluments were paid to 188 staff
Human resources of Service delivery system is sustained.
75 Nos. Office buildings and 50 Nos. residential buildings are constructed and 75 Nos. buildings maintained, 125 Nos of Staff trained
75 Nos Office Buildings and 50 Nos. residential buildings are constructed and 75 Nos. buildings are maintained satisfactorily to five Ministries and Tewnty seven Departments in Northern Province to deliver their service effectively.
Capacity Building for Procurement of Furniture and Implementation Equipments
11 Computers with accessories, 05 Photocopiers, 03 Nos Multi Implementing capacity of staff Media Projector & office improved by 25% Furniture are purchased Service provided to other institutions improved.
Improvement of official language policy, Welfare, Periodical magazines etc.
Service Perfomance Plan 2012

Head No. :462 - Dept. of Road Development Programme No :- 50 KRA Sustaining the Human Resources of Servivce delivery system Improving Human resources for better service delivery Improving institutional resources for better service delivery Improving mobility of men and materials Accessibility to areas More Investment, Increased Mobility , Easy & Comfortable transport, Minimize Road Accidents Service Delivery Key Output indicator Key Outcome indicator Serial No of SRA to which KRA 2
Pr oj ec t
Providing timely assistance for the Personal Emolunments were paid execution of Roads Development Services to 132 staff 15 Nos. of Staff trained on Specialized technical subjects & 15 Nos. normal training
Human resources of Service delivery System is sustained. 30 No. of staff Capacity improved at optimum operational level
Capacity development of staff Operation of Maintenance, Rehabilitation, Improvements of Road Projects Maintenance of Roads & Road structures Rehabilitation of Road Surfaces, Rehabilitation of Structures, Improvement of Road Surfaces, Widening of Roads, Development of Drainage system, Reconstruction of major structures.
Operational Activites of 34projects Better service delivery by of roads are carried out 10% 250 km of roads & road structures Better service delivery by 5% Maintained
3 road structures rehabilitaed 47.85 km of roads improved,
Better service delivery by 15%
GPS -4 Nos Building the Capacity of Capacity building and A3 Colour printor 1 Nos. Divisional & regional & Head quality improvement for Procurement of Office & Lab equipments A 4 Colour Printor 3 Nos office Improved at optimum implementation Colour Print photocopy machine 1 operational level Office Furnitures
SERVICE PERFOMANCE PLAN 2012

Head :- 470- Ministry of Local Government, Northern Province Programme :- 3 & 60 Serial number of SRA to which KRA 1
Project
Key Result Area
Service Delivered Maintenance of required Human Resources to the execution of services Maintenance and upgrade the furniture, equipments, buildings and vehicles Better information for development activities in the province
Sustaining Human Resource in Services Delivery System Improving Institutional resources for the service delivery
Remuneration and other incentives paid to 55 employees 03 Nos of vehicles and 03 no. of photocopy machines maintenance and repaired Maintain 02 No. of databases
Human resource capacity is sustained
Institutional capacity increased by 25%
Information Development
Better project formulation/ policy formulation for development and resettlement knowledge of human resource improved by 25%
Promoting professionalism in targeting and prioritizing
Capacity building for Local Authority staff and public through OD Unit
30 Nos. of skill development Programmes conducted for 1200 participants
Project
Key Result Area
Service Delivered
Key output Indicator 01) 04 Nos Sectoral meetings 02) 12 No. of progress reports 03) Monthly field visits 01) 04 Nos Sectoral meetings 02) 12 No. of progress reports 03) Management Committee Meetings (CLCMS / CEDS) 01) 04 Nos Sectoral meetings 02) 12 No. of progress reports 03) Monthly field visits
Serial number of SRA to which KRA
Streamlining governance structure and institutions
Strengthening Local Government system
Strengthen the local government system
Productivity enhancement
Promoting livelihood activities
Strengthen the livelihood system
Guiding and Reducing heterogeneity Monitoring the and vulnerability programmes for vulnerable
Reducing the vulnerable by 5-10%

Head: 471 Department of Local Government Programme No :- 60 Project KRA Service Delivery Key Output Indicator Key Out Come Indicator Serial No of SRA to Which KRA Contribute
Providing timely assistant for the Human Resources of Service Sustaning the human Personal Emoluments were execution of Department of Local delivery system by 40 staff was Resources of Service paid to 40 staff Government sustained delivery system
Strengthening human Human Resources of Service Providing timely assistant for the Personal Emoluments were Resources and delivery system by 2525 staff execution of Local Authorities paid to 2525 staff institutional resources was sustained of Local authorities Providing trainings to develop 65 skils and capacitated Better service delivery and Development for skills, Knowledge and attitude of officials better public relation prevailed Delivery of Specialize the staff Trainings Improving human and institutional resources Procurement through the equipments purchashing for service delivery Furniture and electronic equipments needs were and fullfilled for Local Governments Departments ( 8 Nos) Conducive working environnment provided and human resources of service delivery system by staff was sustained
of
furniture
Human resources of service Sustaning the human Providing timely assistant for the Peroanal emoluments were delivery system by 295 staff Resources of Service execution of R/ACLG offices paid to 295 staff was sustained delivery system
Project
KRA
Service Delivery
Key Out Come Indicator
Serial No of SRA to Which KRA Contribute
Development and improvement purchasing of Library Books restoration of properties damaged by conflict and purchase of Books
25000 books were Providing learing facilities to all purchased to 107 Libraries officers and peoples
Establishment and Road rehabilitation, Road 10 Km operation of a quality improvement Construction of new constructed network within rural roads area
roads
1.Transport time reduction 2.Reduced Consumtion of Fual Re 3.reduction of Transport cost of passengers and load carriers. 4.Investments of economic activities
4 Nos Model community , 2 Better improvement simplified Improvenment of Community Provision of Community Nos Public libraries centre as well as improve life based Organization level infrastructure constructed knowledge skills 1 No Ayurvedic hospital 1 infrastructure No comman hall , 3 Nos Increasing Improvenment of Community Provision of public rual merket , 1 No cremitorium facilities among rural area based public Infrastructure infrastructure and 1No cemetry people. constructed Development of alternative energy in Implementation of different type remote/rural areas that of allternative energy programmes can't be served by national Alternative energy provided 84 Nos backward area Provision of uninterupted and roads which are not access continiuous power supply to national grid supply
Composing Management of Local Building Authorities Solid Waste
2 Nos slaughter house were renovated, in two Local Treatment,Capacity Better Solid waste Management Authority for establishment practices were sustained of proper solid waste Management.
Project
KRA
Service Delivery
Key Output Indicator Furniture and electronic equipments needs were fullfilled for Local and Authorities ( 34 Nos ). 50 Nos Chair & Table and 34 Nos Computers with other Accessories
Key Out Come Indicator
Serial No of SRA to Which KRA Contribute
Improving human and institutional resources Procurement through the equipments purchashing for service delivery
of
furniture
Conducive working environnment provided and human resources of service delivery system by staff was sustained
1244 Community centres to purchase periodical magazine,125 Public Libraries to Maintanance of 4.3 Providing capital assets,132 Maternity incentives Providing grant to development & Child Welfare centers to Development of physical activities Purchase Drugs & assets Nutritional food,355 scavenging Programme to Purchase of scavenging items
Better reading and leraing facilities 1244 community centers 125 public libraries provided to public , preventive pregnant mothers and children and preventive health deseases.

Head No : - 472 Department of Co-operative Development (NP) Programme No : - 53 Co-operative Development Project : - 2 General Administration
Serial No of SRA which KRA Contribute
Project
Key Result Area
Service Delivered
Key out put indicator
Key out come indicator Human resources of Service delivery system by 269 staff is sustained
Sustain the Human Maintaining Human Resource of Co- Remuneration & incentives provided Resource of service operative Development to 310 Staff delivery system Department Improving Institutional resources for service delivery
Repairing & Replacement of 02 Photocopy Machines, 160 Office Capacity of the Institution Furniture, Equipments and Building bags and 04 computer sets purchased improved by 70% and repairs of building Auditing & Reporting Prepared 3000 annual Audit reports of Co-operative Societies Management Performance of the Co-operative sector improved Best Management Practices Disputes settled
2 Streamlining governance structure and Institutions Inquiries & Disciplinary procedures Identification 80% of offence & Malpractices Arbitration Recovered 75% of due balances to the societies Continuous advice and guidance to 47 MPCSs, 40 PDCSs, 53 Secondary Societies societies and 1874 other Primary Societies received advice and guidance Introducing efficient monitoring Reduce wastages & misappropriation System by 20%
6 Best Management Practices
Service delivery improved

Head No : - 472 Department of Co-operative Development (NP) Programme No: - 53 Co-operative Development Project : - 3 Provincial Co-operative Training Institute
Serial No of SRA which KRA Contribute 1
Project
Key Result Area Sustain the Human Resource of service delivery system Promoting professionalism in targeting and prioritizing
Service Delivered
Key out come indicator
Maintaining the Human Resource Remuneration & incentives provided Human resources of Service of PCTI to 10 staff delivery system by 10 staff is sustained Providing Co-operative learning Supporting to District Coop Council to Best Management Practices conduct 10 training programmes & environment and related Exams to coop employees assistance to coop employees
Improving Institutional Providing training programme to Providing Training to 129 CoCapacity of Human resource resources for service Cooperative Officers operative Development Officers, 100 increased delivery other staff, & employees of the societies to improve the level of services delivered Information Providing resources & services to Conducting 07 workshops to the Co- Best Management Practices Development the Co-operatives, Govt. operative organizations Departments & other social organization

Head No : - 472 Department of Co-operative Development (NP) Programme No : - 53 Co-operative Development Project : - 4 Centre for Livelihood Credit Management Services
Serial No of SRA which KRA Contribute
Project
Key Result Area
Service Delivered
Key out come indicator Human resources of Service delivery system by 23 staff is sustained
Sustain the Human Maintaining Human Resource Remuneration & incentives provided Resource of service of CLCMS to 23 staff delivery system
Capacity Building Conducting Training for implementation programmes to the beneficiaries
Provided training to 385 Beneficiaries Enhanced skills and knowledge of the Beneficiaries & expand the self employment
Reducing heterogeneity and vulnerability
Granting Micro Credit Loan to 500 beneficiaries received credit the beneficiaries facilities
Standard of life improved

Head No. :- 473 - Department of Industries Programme No :- 51
Project
Key result Area
Service delivery
KRA 1.1 Development of Social, Financial, Human, Physical, Natural Assets KRA 1.1.1 Human Resource Development Maintenance of required Human Resources for execution of services of Department of Industries
Remunerations and Incentives provided to 153 staff
Human resource Capacity is maintained
Repairs and maintained vehicle Maintenance and KRA 1.1.2 Improving 1 Car, 1 Single cub, 7 Motor upgrading of Vehicles and Institutional capacity Institutional Resources for the bike, 10 Computers, 2 Photocopy Office Furniture & improved by 10% 2, 4 & 5 service delivery machines and 2 Fax machines Equipments
KRA 1.3 Market opportunities, information linkages & networks
Participation in 5 Exhibitions & 5 Trade stalls Exhibitions & Trade stalls conducted
Local market & National level Market of local products is promoted
KRA1.4 Productivity enchancement
Modify of new razor model Modified 12 razor model handlooms handlooms
Improved hanloom product quality and quantity
Project
Key result Area
Service delivery
KRA2.1 Improving mobility, men & materials
Supply of raw materials
Supplied 1000 Kg yarn & coir to Local production Training cum production centers increased by 50%
2, 4 & 5
KRA2.2 Promoting professionalism in targeting and prioritizing
Conducted 05 Technology Transfer Training for 140 beneficiaries Rendering Skill Development Training Conducted 40 Training programmes on Handloom weaving, Small Industries & Handicraft production for 450 beneficiaries Prepared 05 Industrial Survey Documents in Five Districts.
100 self employment generated
300 Handloom weavers developed, 150 Crafts men developed
KRA2.3 Improving human Preparation of Industrial and institutional resources for survey documents service delivery
Local production increased by 50%
2, 4 & 5
KRA 3.3 Capacity building for Improving infrastructure implementation facilities
Supplied 03 coir rope and 01 Local production coir fiber production machine to increased by 50% training cum production centers Developed & Modernised 10 Handloom& Small industrial Training centres & 01 Sales centre 3 Facilities of Training Centers Improved
Project
Key result Area
Service delivery
KRA 4.2 Institutional Development for delivery of Specialize Training 2,4&5
Establishment of Skill Development Training Centres
Established coir based production centre
Improved production centre facilities
Established Dye centre with Dying plant
Improved product quality
KRA 4.3 Providing incentives
Providing development subsidies
Provided development subsidies Participation in training for 1200 beneficiaries of the skill programme increased by development programme 50%

Head : 474 - Department of Social Services, NP Programme : 95 Serial No. of SRA to which KRA contributes 1
Projec t
Key Result Area
Service Delivery
Key Outcome Indicators
Providing timely assistance for Sustaining the human resources of execution of Social Services service delivery system departments services Financial assistance to restore income of PAMA recipient Development of human assets and Productivity enhancement Financial assistance to restore livelihood affected by natural disaster
Personal Emoluments were paid to 110 staff Assistance provided to 600 families to start self employment Assistance provided to 450 families whose crops and properties affected Equipments given to550 disables Accessabled the 50 disable persons' houses
Human resources of service delivery system by 110 staff is sustained 600 under privileged are employed Property damaged by natural disaster are repaired/reconstructed, facilitated to re-start cultivation 650 disables day to day work is improved Disable persons move easily from place to place, Quality of disable persons needs improved by 25% 52974 beneficiaries and their families managed their needs Elders enjoyed their rest of life
Issue of equipment to disables Support providing accessable facilities to modify disables' homes
Mitigation of vulnerable people
Financial assistance to people who are Provided PAMA to 52974 under poverty people 200 elders are cared and Maintenance of elders home, Kaithady maintained Capacity building for vulnerable people Training programmes for disable persons conducted
Awareness created among 220 disabled persons directly 3500 people be improved self confidance and 1200 persons indirectly Provided of maintenance grant and adhoc grant to 4 Quality of the facilities to elders increased 20%, fund is elders homes and 3 disables properly utilised homes Established one social care center Quality of the service delivery to the public increased 60% and officers are facilitated to provide better service. Quality of the service delivery to the public increased 60% and officers are facilitated to provide better service. 4
Assistant to maintain the Elders and Disables homes Institutional care Established one social care center
Improvement of service delivery
Improve the service delivery capacity at Service capacity of 22 Social Social Care Centres & Establish Care Centres & 5 District Divisional & District Social Care office increased Centres
Awareness created on elders Celebrated Elders day & Disable day in care among public in all DS 3500 elders' life protected divisions in Northern 33 DS Divisions Province
76

Head: 475-Department of Probation Child Care Service Serial No. of SRA to which KRA contributes 1 Programme: 95-Social Protection Project Key Result Area Service Delivery Maintenance of Human Resource for the execution of Probation and Child Care Key Output Indicator Key Outcome Indicators Human resources for service delivery system is sustained by122 staff
Sustaining the human 1 resources of service delivery system
Remuneration and Incentive paid to 122 staff
Providing basic facilities for effective service delivery
01 spiral binding machine procured 02 Scanner Procured 15 Table and Chairs Procured 02 multimedia with screen procured
The service delivery system is improved by 25%
Improving institutional resources for service delivery
Providing basic facilities for effective service delivery to State receiving home & Certified School , Remand home , Sriliya sevana girls home
100 beds & Almeria Procured to certified school 150 chairs procured 05 Training Table Procured
The service delivery system is improved by 60%
1 no of certified school partly Provide Correctional service to the Children who Conflict with constructed 03 safe house Constructed / Law renovated Management Information 1 data base developed and up System dated Institutional Care and 40 children home received Maintenance of Vulnerable Annual grant children Reducing heterogeneity and Vulnerability Institutional Care and Maintenance of Vulnerable children Care and Maintenance of Vulnerable children 12 day care centre received Monthly grant 1000 orphan children received assistance(school bags, books, shoes etc)
Correctional services improved by 20 % management process improved by 20% Basic facilities of children homes improved by20% Hygienic practice & nutritional status improved by10 % under 5 year children Education and hygienic condition improved for 1000 children
2 2 5
Project
Key Result Area
Service Delivery Institutional Care and Maintenance of Vulnerable children Institutional Care and Maintenance of Vulnerable children Institutional Care and Maintenance of Vulnerable children Care and Maintenance of Vulnerable children Care and Maintenance of Vulnerable children Institutional Care and Maintenance of Vulnerable children Create Foster Care Parent System Awareness creation on child rights / Family Tracing & Reunification and Important of family life
Serial No. of SRA to which KRA contributes 5
Sriliya seven orphanage maintained 100 abandon and neglected children under 5 year received temporary care 300 children reunified
60 orphaned female children protected Ensured the survival of abanded neglected children under 5 years Family environment provided to 300 children
5 5 5
Provided multiple allowance to 25 multiple children cared and families maintained 690 missing children traced I no of Certified School Maintained 150 families received foster care training 50 awareness of Family tracing 150 awareness Programme conducted 643 family received information about their children Correctional service provided to 200 children 300 Orphan children Received Foster Parent 40 % Public created Awareness 30 % Public created Awareness about child rights & important of family life
5 5
Legal Protection of the Children
Fit person order to 1500 orphan children 1500 orphan children protected 1500 orphan received fit person allowances Provide 3500 similar order for 3500 Single parent lost / Special Single Parent lost children or separated children /Special need need children / separated children 3500 children received Special received protected need allowance
Reducing heterogeneity and Vulnerability
Project
Key Result Area
Service Delivery
Key Output Indicator Emergency Assistant or emergency kit provided to affected children ( sexual abuse / physical abuse /DNA testing Transport )
Serial No. of SRA to which KRA contributes
500 affected children received protection & support
Assistant granted to obtain Birth 350 children received legal certified documents.
500 Offenders and Victims 500 young offenders rehabiltated Children are cared & maintained and resocialised Rehabilitation and resocialisation of probationers Providing Vocational Training for 150 Children received Vocational young offenders / instunalization training children 35 children day programe celebrated 15,000 People educated about child rights
Service Performance Plan

Head No: 476 - DEPARTMENT OF RURAL DEVELOPMENT Programme No:60 Project Key Result Area Service Delivery
-2012
Key Output indicator
Key Outcome indicator
Serial No. of SRA to which KRA Contribute
Maintaining the required HR for execution of Rural Development Services Improving maintenance & upgrading of vehicles, machineries & equipment Maintaining the Women Development centers
Remuneration and incentive provied 142 staff Head office ,five districts office & 33 Divisional office given equipments ( Computer -17, Printer 11, Photocopier -02) 30 Nos of WDCs given books & equipments (Needle work new technology book , Beauty culture books & Beauty culture course equipment ) 1850 Nos registered Societies activities monitored in 5 Districts. 17 Nos registered federations activities monitored in five District. *250 Nos RDSs & 250 WRDSs formed & registered *16 Nos Divisional federations formed & registered
Human resources of Service delivery system sustained.
Institutions capacity improved by 10-15 %
Improving Human & Institutional Resources for the Service Delivery
2 Monitored societies' and federations administrative & financial working capacity increased by 15% Village & Divisional level livelihood activities of the societies increased by 15% Trained beneficiaries' self employment opportunities increased by 15% Financial capacity & employment opportunities of WRDS increased by 15% Leadership capacity & Financial capacity of societies members increased by 10%
Monitoring the activities of the societies (WRDSS & RDSS)
Facilitate the activities of RDSS ,WRDSS & Divisional Federation
Develop the skill of vulnerable women 1500 Nos. trained skilled women produced through WDC by skill development courses Development of Human Resources & other Intuitional Resources
Coordinating & Monitoring the RLF activities of the societies Providing the Leadership capacity & RLF Capacity to societies members through training
565 Nos Revolving Loan fund implemented WRDSs supervised and monitored.
250 Nos members trained.
Marketing Opportunities, Information &Linkages & Networks
Provide marketing facilities by Divisional , District , Provincial & National (Dayata Kirula) level Exhibitions
*27 Nos WDC students & 50 Nos societies Participated beneficiaries' members participated local& national level *27 Nos Divisional level , 05 nos District level , one marketing opportunities Provincial level exhibitions conducted. were increased by 10%

ServicePerformancePlan 2012

Caricato da

Informazioni sul documento

Descrizione originale:

Titolo originale

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

ServicePerformancePlan 2012

Caricato da

Copyright:

Formati disponibili

SERVICE PERFORMANCE PLAN - 2012

Provincial Planning Secretariat Northern Province

Chief Secretary Northern Province

02.01.2012 [Attachment to Provincial Financial Statement for 2012]

Service Performance Plan - 2012

Key Result Area

Key Output Indicator

Key Outcome Indicator

Facilitating decision making an implementation process in the service delivery system

Directions issued Activities coordinated Legal obligations carried out

Service Performance Plan 2012

Key Result Area

Key Out Put Indicator

Key Out come Indicator

Serial No. of SRA to which KRA contribute

Professionalism In Targeting And Prioritizing

2. Improvement Of Service Delivery

Sustain human resource

Re activating and expanding service and facilities (SRA 2)

Development of human capacity (SRA 4)

Approved cadre & Existing cadre Improvement of office automation

Targeting vulnerable group (SRA 5)

Establishment of Good Governance (SRA 6)

Welfare of the pensioners

6. Reducing Heterogeneity Vulnerability

Targeting vulnerable group (SRA 5)

7. Streamlining Governance Structure And Institutions

Achievements of the societies

Establishment of Good Governance (SRA 6)

Service Performance Plan 2012

Key Output Indicator Personal Emoluments were pais 20 staff

Key Outcome delivered human resources of service delivery system sustained

Scheme of recruitment Provided Better service for Northern Province

Establish to Northern Provincial Council

No of promotion Given No of Transfer Given No of Extension Given No of Retirement Given Improved HR

No of examination conducted Strengthen HR No of Interview conducted Strengthen HR

Service Performance Plan 2012

Key Result Area

Key Output Indicator

Key Outcome Indicator

Service Performance Plan -2012

Key Result Area

Key output Indicators

Salaries were paid to 24 staff

Financial Statement for 32 Heads (Ministries & Departments) are prepared.

Staff performance are improved by 15 %

Efficiency & effectiveness of staff performance is improved by 5 %

Institutional capacity are increased by 10 %

services delivery system is improved by 10 %

Service Performance Plan-2012

Programme No: - 3 - Provincial Administration Serial no of SRA to which KRA Contribute

Key Out put Indicator

Key Outcome Indicator

Human resources (89 Nos) of service delivery system is sustained.

Assist to prepare and implement the Community Development Projects.

7 No. of Community development Projects implemented on sustainable Livelihood.

Improving service delivery system

Conducted Training Programmes ,Workshop and seminars

Capacity building programme

Assist to prepare and implement the Changing Management in Planning Process

50% of the service delivery improved through established their capacity.

11 Nos. of sectoral Projects recommended for rehabilitation activities.