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Its not about being a great Web retailer and trying to focus on the Internet. Its about being a multi-channel retailer and asking how you can use your Website to have a better relationship with your customers.
Jamie Nordstrom, president of Nordstrom Direct, in an interview with the Seattle Post-Intelligencer, September 15, 2006
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www.itcinfotech.com
Un-availability of common data base for products, vendor s and customer details.
System deployed across channel is not equivalent in terms of flexibility and functionality
Web Channel system is web application which may or may not be connected with Back
Mobile Channel synchronizes with Middleware and linked to multiple the Back-end systems
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www.itcinfotech.com
Customer Profile
Single window registration for all channels Common Identity for every customer / family across the channel All channel bills pertain to customer to integrate in common database. Schemes on rewards, pre calculated value before merge into common database
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www.itcinfotech.com
Every retailer is different- our route maps contain all the options, color coded in priority order for driving sales Choices cab be made quickly when all options are presented
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www.itcinfotech.com
ITC Infotech is a 100% subsidiary of ITC Ltd. ITC Ltd. is rated by Forbes magazine as one of the World's leading companies, and is one of Indias top five private sector companies with revenues over USD 4.75 billion and market capitalization of over USD 18 billion. ITC Ltd. is diversified corporation with business lines spanning information technology, agro-based industries, consumer products including apparels, personal care & food products, travel and hospitality, and paperboards & packaging. Various leading research and industry analysts have written about the ITC Infotech service offerings. Some of the analyst reports are: According to Forrester Research, ITC Infotech is Amongst the top offshore SAP players. The report says .strong expertise in the logistics and CPG arena make it a compelling candidate for SAP work. Also, it is more focused on discreet SAP testing services than any of the other vendors profiled. For customers in need of top-notch SAP technical skills in the logistic and CPG arena, ITC is a strong choice. Global Services has rated ITC Infotech amongst the Top 10 Specialty Application Development providers for three (3) consecutive years. AMR Research shortlists ITC Infotech amongst top 11 offshore players in Testing services Gartner rates ITC Infotech as leading Infrastructure Services providers globally. Forrester Research rates ITC Infotech amongst the top Infrastructure Services providers from India G l o b a l O u t s o u r c i n g 1 0 0 r a t e s I T C I n f o t e c h a m o n g s t To p 1 0 0 G l o b a l O u t s o u r c i n g C o m p a n i e s , featuring in the Leaders category.
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We have delivered multiple complex portal development projects, addressing retail value chain needs from Supplier Relationship Management to eCommerce. We provide remote infrastructure support to Fortune 500 global businesses spanning across 140+ geographies, providing 24/7 remote support for 38,000+ desktops/ laptops and 1,400+ servers. Our services footprint also covers Datacenter support and management, Mail and messaging, consolida tion and rationalization initiatives and SLA-based global shared services provisioning. We have designed and delivered complex data warehouse support, migration and enhancement projects as well as Data Quality, ETL/migration and Reporting projects of various nuances across multiple DW, Db, and Tools. We have built and currently operate large-scale, multi-shore, dedicated delivery centers for the biggest global retail businesses in record-breaking timelines. We have very strong capabilities around Siebel/Oracle CRM, ranging from being a pioneer in the complex area of Loyalty implementations for Airlines industry to having successfully delivered one of the largest implementations for handhelds on Siebel to propel sales force productivity.
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