Job Description and Person Specification BUSINESS MANAGER JOB DESCRIPTION Title: Accountable to: Reports to: Location:

Salary: Contract: Business Manager Chief Executive and Registrar Chief Executive and Registrar 83 Victoria Street, London SW1H 0HW 42,000 per annum 6 month probationary period, after which the position will be reviewed against agreed objectives and made permanent, if satisfactory. 35 hours per week from 9.00 am 5.00 pm Registration & Website Officer, Finance Officer and Administrative Assistant (subject to change as the organization develops and increases in size)

Hours of employment: Line management:

Executive Chair

Chief Executive/ Registrar

Business Manager 1.0 FTE

? Freelance Case Manager

? Freelance PR Support

Administrative Officers 2.0 FTE

Finance Officer 0.4 FTE

Main purpose of role:

To manage the operational business of the organisation, servicing the Board and its committees and producing financial reports as required

Main Functions: The Business Manager has responsibility for: Ensuring the effective flow of work between the component parts of CNHC, including servicing of the Board and its Committees Ensuring compliance with the various legislative and regulatory requirements affecting CNHC and its activities Ensuring that the routine day-to-day work of CNHC is managed efficiently and that effective office systems are established, maintained and regularly reviewed Managing the website and register and its ongoing development and improvement Managing the process and contributing to the development of annual plans/reports, budgets and targets Establishing measurable standards for all office functions, for example, the timely and appropriate management of enquiries, both professional and administrative Developing and implementing Human Resources policies

. Specific Responsibilities 1.

Administration Management Ensure the CNHC office is effectively managed on a day-to-day basis Develop and monitor administrative systems Allocate work to administrative staff, to ensure efficient and timely processing of applications to join the CNHC Register Manage the day-to-day use of Information Technology, including managing the contracts for register, website and IT services including liaising with suppliers Ensure CNHCs website is updated regularly. Finance Oversee budgetary management and the production of management accounts and financial reports Oversee the production of reports on registration numbers and produce registration fee income projection reports Contribute to the development of financial policies and procedures to ensure the effective management of CNHC Manage contracts, tendering arrangements and ongoing relationships with suppliers Committee Administration (A) Governance Manage the effective and efficient servicing of meetings of the Board, its Committees, Profession Specific Boards and other associated groups Co-ordinate working groups and/or committees to ensure effective outcomes in line with agreed objectives and resources Prepare agendas in conjunction with Executive Chair, Chief Executive/Board/ Committee Chairs Prepare minutes to an agreed timetable

2.

3.

Prepare quarterly activities and registration reports and other papers for Board and Committee meetings Establish and maintain effective systems for monitoring performance against agreed targets Produce monthly monitoring reports for the Department of Health Maintain CNHCs Register of interests for members

(B) Complaints/Conduct and competence processes Establish and maintain systems and procedures for dealing with complaints and conduct and competence work Manage the administrative processes associated with the complaints and conduct and competence work, including arranging panels and hearings as required 4. Monitoring Business Targets and Planning Work closely with the Chief Executive to monitor CNHCs performance against business objectives and targets; use reports from the on-line Register to track progress against targets and prepare regular reports for the Board and Committees Contribute to the formulation and dissemination of annual plans, monitor their implementation and make appropriate changes within areas of responsibility Human Resource Management Provide supportive and effective leadership management of staff within areas of responsibility Ensure that the recruitment, management, training, development and appraisal of staff is undertaken effectively within areas of responsibility Ensure that current employment, equal opportunities and health and safety legislation, together with good practice, are consistently applied within areas of responsibility Public Relations Prepare articles for the CNHC website and produce a monthly draft newsletter in liaison with the Chief Executive, Executive Chair and CNHCs design company Manage the production of publicity leaflets and other publicity material Represent CNHC at exhibitions and other events where CNHC has a conference stand, as required Additional Tasks Any other duties as maybe deemed suitable to the post, as agreed with the Chief Executive, and within the context of the contract of employment. Priorities are likely to vary from time to time.

5.

CJ/MW/MD/KD 18 January 2010

PERSON SPECIFICATION

Knowledge, Training and Qualifications 1. Degree or equivalent level of knowledge acquired through experience and training/development 2. An understanding and commitment to equality and diversity 3. An understanding of health care regulation Experience of 4. managing day-to-day operations and developing and implementing effective and efficient office systems 5. managing budgets, preparing cash flow projections and analysing statistical data 6. preparing Board papers and servicing committees 7. managing and motivating staff 8. commissioning and managing work by external suppliers Skills 9. Highly numerate with a keen eye for detail and a passion for accuracy in written and financial reports 10. Good oral and written communication skills with an ability to engage effectively with a range of stakeholders, both within and outside the organisation 11. Discretion in the handling of politically sensitive and confidential information 12. Ability to use standard Microsoft packages (including Word, Excel, Powerpoint, Outlook) and other database packages Other attributes 13. Flexible attitude to working environment and ability to work as part of a small and dynamic team 14. Ability to work on own initiative and to be proactive in developing and improving the administration functions of CNHC

Essential Essential Desirable

Essential Essential Essential Desirable Desirable

Essential Essential

Essential Essential

Essential Essential

CJ/MW/MD/KD 18 January 2010