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LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Select command modify information in the database.

Correct Answer False Your Answer False Multiple Choice Single Answer Question The Link which gives error to display page is called Correct Answer Broken Link Your Answer Error Link Multiple Choice Single Answer Question The short form of world wide web consortium is : Correct Answer W3C Your Answer WWWC Multiple Choice Single Answer Question The most common way of paying for an ecommerce transaction is with Correct Answer Credit Card Your Answer Credit Card Multiple Choice Multiple Answer Question The advantages of Ecash are Correct Answer Cheap , Useful for small payments Your Answer Useful for small payments , Economical , Good Security Multiple Choice Multiple Answer Question The critical issues for e-business are Correct Answer Create distinct distribution channels , Impove supply chain management , Technical competitiveness Your Answer Create distinct distribution channels , Impove supply chain management , Technical competitiveness True/False Question In a credit card, the customer receive a payment for returned goods. Correct Answer True Your Answer False Select The Blank Question The SSl protocol operates at ________layer Correct Answer Transport Your Answer Transport Multiple Choice Multiple Answer Question Microsoft Merchant Solution is built on .

Correct Answer Windows NT , Internet Information Server Your Answer Internet Information Server , Personal Web Server Multiple Choice Single Answer Question The banking which allows banks to set up retail branches on subscriber based online services is Correct Answer Online Services Based Banking Your Answer Online Services Based Banking Multiple Choice Single Answer Question The planning process for e-business include Correct Answer Deciding about the products and services you want to sell Your Answer Setting up the security system True/False Question Bilateral Transaction is not feasible because of potential for double spending. Correct Answer True Your Answer True Multiple Choice Single Answer Question The cheap delivery system for Ecommerce purchases is Correct Answer Post Your Answer Local Delivery Select The Blank Question ________ is a bits of information stored on a users hard disk that identifies the user the next time he/she accesses the web site. Correct Answer Cookies Your Answer Cookies Select The Blank Question If the internet consumer is________, then the merchant can submit consumers payment card immediately. Correct Answer downloading digital files Your Answer downloading digital files True/False Question To process payment card orders, a merchant must first set up a merchant account. Correct Answer True Your Answer True Select The Blank Question ________ are used to obtain data from the client for submission to server. Correct Answer Form Your Answer Form

Match The Following Question Correct Answer Your Answer SSL Address security concerns for inforamtion transfer Security scheme based on public key encryption PCT Spawn secondary key for authentication Blocks pakcets from unknown user S-HTTP Security scheme based on public key encryption Provide digital signature capability for financial transaction on web SET Provide digital signature capability for financial transaction on web Spawn secondary key for authentication True/False Question The manner in which browser actually lays out the information is dependent on browser itself. Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Select the two payment card companies using closed loop system Correct Answer American Express , Discover Your Answer Visa , Master card Select The Blank Question The model used for computer network is called as ________. Correct Answer OSI Your Answer OSI Multiple Choice Multiple Answer Question Microsoft wallet is currently working with Correct Answer American express charge card , Master card Your Answer Electronic cash system , American express charge card , Master card True/False Question Cybercash supports smart cards . Correct Answer False Your Answer True Multiple Choice Single Answer Question The act of sending a message pretending to be authorized user is called as Correct Answer Spoofing Your Answer Spammig

Multiple Choice Multiple Answer Question Select the agencies besides the customer and vendor in a credit card transaction Correct Answer Vendors bank , Customers bank , Card issuing company Your Answer Vendors bank , Card issuing company Multiple Choice Multiple Answer Question To evaulate a web site using the model the following statements should be accessed. Correct Answer Aesthetic Effect , Product Information , Customer Information Your Answer Aesthetic Effect , Product Information , Customer Information True/False Question The efficiency of user interface increases if error prevention is good Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Pure Cyberbanks provide following services Correct Answer Personal Banking , Financial Services Your Answer Personal Banking , Request a trade , Trade Mutual Funds True/False Question Microsoft wallet comes preinstalled in Internet Explorer and Netscape Navigator Correct Answer False Your Answer False Multiple Choice Single Answer Question Digital Signatures are used for Correct Answer Sender Authentication Your Answer Sender Authentication Select The Blank Question An ________ system is one that people can easily enhance without providing any earlier work on the system Correct Answer extensible Your Answer extensible Multiple Choice Single Answer Question The main security feature to prevent double spending is Correct Answer Threat of prosecution Your Answer Serial numbering of electronic cash Select The Blank Question File Transfer protocol transfers ________ data.

Correct Answer Binary Your Answer Binary Multiple Choice Multiple Answer Question Typically what information a new business required to provide the merchant bank in opening an account Correct Answer Business plan , details about existing bank accounts , credit history Your Answer Business plan , details about existing bank accounts , credit history True/False Question SQL statements can be used with higher level languages like Java,C++ Correct Answer True Your Answer True True/False Question Customers must have an account with central online bank in most digital cash systems Correct Answer True Your Answer False Select The Blank Question ________ hubs have built in programmable features to handle packet switching ,routing traffic Correct Answer Intelligent Your Answer Intelligent Multiple Choice Multiple Answer Question Hit counter Correct Answer Counts number of hits for a web site , Provided by ISP , Is a s/w Your Answer Counts number of hits for a web site , Provided by ISP Match The Following Question Correct Answer Your Answer Marketing Notice New Products Information Latest Marketing Update Logon Page Business partners page Business partners page Home Page Latest Marketing Update New Products Information Order Page Product summaries Summary Of Orders Multiple Choice Single Answer Question To create temper proof electronic cash that can be traced back to its origin, what is used?

Correct Answer Complex Cryptographic algorithm Your Answer Complex Cryptographic algorithm Select The Blank Question A list of company activities that make up the website is called ________. Correct Answer Content Inventory Your Answer Event List Multiple Choice Single Answer Question In Millicent system when a consumer locates a product on a merchans web site that he or she would like to purchase ,the consumer converts the brokers strip into Correct Answer Vendor specific scrip Your Answer Merchan specific scrip Select The Blank Question In ________auction the seller puts up an item for sale at a high price. Correct Answer Reverse Your Answer Increasing Multiple Choice Single Answer Question An attack on the information and communication services by a third party that prevents legitimate users from using the infrastructure is Correct Answer Denial of Service Your Answer Spoofing True/False Question For Online Retailing to Succeed ,online technology must compliment management and opeational straegy. Correct Answer True Your Answer True Multiple Choice Multiple Answer Question The server developed by cybercash handles Correct Answer Consumer payment and purchase information , Quick and safe transaction completion Your Answer Consumer payment and purchase information , Quick and safe transaction completion Select The Blank Question ECML stands for ________. Correct Answer Electronic Commerce modeling language Your Answer Electronic Commerce modeling language

TQM

Q1 Three keys for leader to create passionate work environment are a- effectiveness b- start with self c- have a vision that produces passion d- put employees first Q2 The vision for an institution or organization must a- be defined in a language that is compelling b- drives the processes and behaviour of people c- written in a language that is attractive d- be displayed at prominent places on the premises Q3 QFD means a- Quality function deployment b- Quality function development c- Quantity function development d- Question for development Ans: a Q4 The are of benchmarking get identified a- with the passage of time b- by the auditors c- from arrange of processes d- as soon as the audit is over and the reports are received Ans:b Q5 Business operation rotates a- measure b- analysis c- production d- growth Ans: Q6 Deming defines qualities in terms of a- quality of process

b- quality of design c- quality of conformance d- quality of people Q7 check sheet is a- a simple recording machine b- a simple checking machine c- a process method d- a simple recording machine Q8 Each business is driven by a- market b- its vision c- managing director d- people Q9 Planning process is initiated by a- inputs b- control c- outputs d- customers Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F) Q11 ISO revision is planned in 2008 (T/F) Q12 The imperatives for the business in this century are a- leadership style at the CEO level b- economic c- social d- environmental Q13 Planning is now an important tool (T/F) Q14 An auditor must listen through a- feel b- see c- gossips d- hear Q15 Your thinking and ideas need to be developed as the subject of quality aQ16 A model is conceptualized by the people in the organization (T/F) Ans:

Q17 Identification is essential a- for people to align with the organization b- for entry into organization premises c- To know who and what we are d- Because HRM demands it Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F) Ans: Q19.Organisation design processto prove its ability to accomplish purpose of organization a- acceptance b- approval c- validation d- testing Q20 The judgment on effective helps management to own performance a- validate b- safeguard c- critise d- benchmark Q21 The observations helps in making list of a- profit and losses b- strength and weakness of the processes c- asset and liabilities d- rules and regulations Q22 Process of continual improvement led to enhancing a- profits b- need for adoption c- production targets d- performance in future Ans: Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F) Ans:F Q24 has objective fro assessing quality in the outcome a- plan b- vendor c- customers

d- Staff Ans: a

Multiple choice Single response 1) A business uses for its operations, products both in Hard and soft domains 2) These are costs incurred in keeping failure and appraisal costs to minimum Prevention costs 3) How many levels of plan are there? 4 4) The business influences Employees morale 5) Leadership is Cause of success in business 6) The idea of quality department is outdated 7) Common understanding across business customers Collection of data must be tune with the organizational objectives defined by the

top management Quality function deployment

9) QFD means 10) Customer is

king

11) For objective evaluation of strategy, the criteria is strategic fit 12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making. Brain storming 13) Feiganbaums major contribution was

Cost of quality.

14) Prevention costs are those incurred

On taking steps to prevent defects happening

15) Managing continual improvement is

A process subsequent to defining strategies.

Multiple choice multiple answers 1) When you ask a question on place the answers give you options for and then you weigh the options to reach a conclusion, the options are

Establishing the process in house The preferred location from an input point Outsource

2) Managers should know


organisation vision organisation strategy

3) Business being process oriented, you are to control your


resources examine business trends measuring outcome of each process

4) In ISO 14001 in paragraph of standard consists of requirements like operational control emergency preparedness management reviews 5) Customers need change with

Time Space

6) The scope of audit during the audit of sales could be to examine


The customer satisfaction How the orders were executed Contribution to turnover Competition

7) Benefits of planning are Image You should know customers


Current needs Future needs

9) Business needs following criteria as performance assessement


Standing in the market Quality culture in the organisation Cost reduction

10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are: Correct answer:

Identify environmental aspects

Determine those that can have a significant impact Understand the legal and other requirments too.

11) ISO developed co-operation in the spheres of


Scientific activities peace

12) Not all incentives appeal to all but following must get analyzed

Individual trends Individual preference Individual experience

13) Categorisation of quality cost include Appriassal cost Prevention cost Failure cost True or false 1) Understanding customer is not only important for design but equally so for delivery of product or service true 2)Like you have internal customers, there are internal suppliers tooTrue 3)Planning decreases time to lead in competitionTrue 4) Standard should be genericTrue 5) Meaning of strategy is art/science of planningAns. True 6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business. True 7) Specific goals directs organizations on dontsfalse A simple compelling and shared vision can sustain the commitment neededTrue 9) At the time of brain storming every member starts talking.false 10) A vision for business must be compellingTrue 11) People do not capabilites to respond to a range of situationsFalse12) PDCA cycle was introduced by Walter ShewaltFalse 13) During the 1960s the concept of quality costs emerged True 14) Collection of data must be in tune with the organisations objective as defined by the top management.True Select the blank 1)Business is a set of ___________________ processes

Strategic

2) Quality of product or service is because the __________________not because of verification or inspection.

Design

3) The system is an set of activities with a mutual influence through a welldefined sequence of relation. Inter-related 4) Organisations need a leader to give a - Direction 5) The - is the ability of the QMS to achieve the targeted results Integrity 6) In degree of instutionalisation, a managed process that is tailored from the organisations standard process according to the tailoring guildelines is the meaning of the term: Defined processes7) Top management of Karnataka Steel Ltd being concerned about the

Welfare of workers

In process concept with - you can provide a way to incorporate knowledge of how to do things better. Interdependence 9) Those who are not - will never make any progress

aware

10) - is the measurement scale where values occur most frequently.

mean

11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis.

Deliberate

12) In hierarchy of human needs, food and shelter are ___________

Essential needs.

Match the following: 1)Internal organisation for standardizationISOBureau of Indian standardsBISGreek isosequalOfficial operation of ISO1947 2)TQM- is a philosophyTotal quality managementneeds commitment at the top managementMotivation-Enhances morale of the peopleQuality of measurement process is: essential at each level in an organisation. 3)Phil crobsy14 steps quality improvement programTaguchi-Quality in designIchikawa Company wide motivationCrosbyquality of

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