BONIFACE GETUGI 309 Paddington Drive Bear, DE 19701 Tel: 302. 897. 7113 t.

net

Email:bg1e37f34@westpos

CAREER SUMMARY Financial Services professional with proven experience in Marketing, Call Center Management, Credit Judgmental Underwriting and Operations Administration. Proven skills and competencies in the following: Managing people, projects & budgets Translating concepts into executable actio n plans (Six Sigma Green Belt) Strategic Planning Excellent Communication (written and verbal) Conflict Management/Resolution Strong organizing, prioritizing and coordinatin g Presentation and creative thinking Interpersonal, negotiating and motivating Leadership, team building, teamwork Time management and multitasking Problem solving and detail oriented Relationship management Computer skills- Word, Excel, Project, Access, PowerPoint, Outlook, Lotus Notes Campaign execution and creative development EXPERIENCE JP Morgan Chase Bank Marketing Lead, Retail Private Label Marketing Jan 2006 March 2011 Program Lead for strategy development, creative management and execution of all Retail and Private Label segment portfolio marketing programs. Managed client relationships with various cross-functional stakeholders to ensu re flawless campaign execution and consistent messaging across all channels. Partnered with Analytical teams in defining customer segmentation, offer recomm endation, and campaign results for marketing campaigns. Coordinated competitive research data and marketing analysis for new accounts p ricing of various Retail Partners. Managed Partner acquisition materials, merchant update tables, point of sale co llateral distribution and quarterly process updates. Marketing Lead, Balance Transfer Marketing Dec 2004 Dec 2005 Responsible for the execution and creative development of balance transfer camp aigns. Participated in focus groups and market research strategies to gain consumer in sight. Collaborated with Strategy teams on recommendations for roll-out to optimize ac count and spend growth. Participated in new process documentation and ensured strong controls in campai gn management. Collections and Transition Lab Manager, Collections Jan 2003 Nov 200 4 Directly managed staff in the two bucket collections unit with receivables over $280 million. Oversaw the units implementation of the financial credit card regulations, poli cies and change initiatives. Managed the collection training unit for new hires and re-training of low perfo rming staff.

Business Lead in various projects that generated revenue while mitigated risk t hrough cost-saving initiatives. Collections Supervisor, Collections Aug 2001 Dec 2002 Responsible for supervising the collections of the 60-90 days unit. Created a team environment and provided leadership needed to meet departmental goals. Participated in the dialer activities, analyses and reporting for the unit. Managed the training and development of the staff while maintaining compliance levels. Credit Judgmental Analyst, Credit 001 July 2001 Evaluated new applications and portfolio accounts on and risk. Contacted applicants and used a combination of score o render optimized risk decisions. Utilized account performance data, credit bureau and endations to make sound credit decisions. Leveraged sales expertise to offer credit management roducts. Jan 2 the basis of profitability guidelines and judgments t analytical strategy recomm suggestions and relevant p

Collections Analyst, Collections March 1998 Dec 2000 Responsible for servicing the customers calls using the units collection strate gy. Utilized the collections tools and workflow to manage contacts. Contributed ideas and actions towards the continuous improvement of processes. Successfully handled all calls and escalated to management issues that could no t be resolved. EDUCATION MBA, Wilmington University in Wilmington Delaware Jan 2000 BA in Education, Kenyatta University in Nairobi Kenya Sept 1992 AWARDS/AFFILIATIONS Winner of the Black Achiever Award in Business and Industry Dec 2000 Founding Chairman of DEKA, Inc (non-profit organization) May 2001 President of the Year Award (DE Chapter) for Toastmasters International M ay 2006 Volunteer; Delaware Toys for Tots program Dec 2009/2010 Communications and Networking Chair for UJIMA (Chase Employee Networking Group) Jan 20 10 - March 2011