PATRICIA SEXTON

12240 Clubhouse Road Gainesville Va. 20155 (703) 408-3411 ps1e31ec2@westpost.

net com
SUMMARY
A driven and accomplished retail operations professional with proven success in
strategic planning, program development/execution, sales planning, forecasting,
budget management, merchandising, customer services, training/development, opera
tional analysis, and inventory control. Develops and executes tactical plans an
d implements corporate programs effectively. Identifies strengths and key areas
for improvement, increasing sales while ensuring the highest level of customer
service. An ambitious innovator who maximizes revenues as well as exceeds compa
ny expectations.
EXPERIENCE
CVS CAREMARK Arlington, Va.
Store Manager 2010-2011
Responsible for total store operations including; sales & profit, merchandising,
inventory management, shrink, accounting, budgets, training and customer servic
e. Oversee Pharmacy operations to ensure proper execution of company programs.
Mentor and train crew members and managers to execute company initiatives at the
highest level.
WALMART STORES, INC., Fredericksburg, Virginia
Market Electronics Merchandiser, 2007-2010
Oversaw merchandising requirements for electronics departments in ten stores. C
ommunicated corporate direction for departments, ensuring successful execution a
nd meeting sales goals/forecasts. Collaborated with vendors on technology and p
roducts. Coordinated store managers, co-managers, assistant managers, and assoc
iates to achieve overall goals. Generated reports, analyzing performance data o
n multiple categories, including sales, inventory, shrink, and top-performing me
rchandise. Evaluated profit and loss data, identifying areas for improvement.
Toured stores during visits and reported department information to supervisor.
Directed remodeling at two stores, replacing fixtures and upgrading signage, as
well as improving aisle space/displays. Increased sales by 5% in first week af
ter project.
Discovered need for technical expertise in department, assembling team to train
employees at stores in merchandise and sales.
Enhanced staff performance by organizing training on merchandise, sales techniq
ues, and overall objectives.
Boosted customer retention, addressing service/product issues such as customer
service problems, warranty issues, and refunds.
Photo Center Manager, 2003-2007
Orchestrated profit/loss and sales forecasts for department. Planned and execut
ed events, as well as implementing corporate direction. Counseled customers in
printing requirements. Headed returns, exchanges, and customer complaints. Hir
ed and trained associates for department, educating in product sales as well as
coaching to develop performance. Oversaw photo equipment.
Planned and executed department operations independently.
Earned recognition for high performance as well as ranking as photo center of t
he year for sales, profit, and standards. Achieved multiple vendor awards for m
ost sales in market and region.
Assistant Manager, 2002-2003
Advised in coordinating store operations with direct responsibility for photo de
partment, wireless, and front-end registers. Led 70 associates, providing coach
ing and feedback, as well as composing performance evaluations. Developed sched
ules and entered into system. Reviewed profit and loss information. Resolved c
ustomer and operational issues.
Organized events and promotions to generate sales.
Ensured highly productive operations and exceptional customer service by leadin
g associates effectively.
Head Customer Service Manager, 2000-2002
Ran front-end operations, ensuring efficiency. Directed cashiers, customer serv
ice desk associates, and layaway associates. Hired cashiers and customer servic
e managers. Collaborated with assistant manager on performance evaluations. En
tered schedules and coordinated breaks. Answered customer questions and address
ed issues.
Personnel Manager, ((dates))
Organized personnel information for 340 associates. Recruited, interviewed, and
hired employees, representing company at job fairs. Conducted orientation for
associates. Maintained personnel files, including medical notes and confidentia
l information. Addressed paycheck and benefits issues
ADDITIONAL EXPERIENCE GIANT FOOD, Manassas, Va. Pharmacy Technician, 1984-20
00
PROFESSIONAL DEVELOPMENT Walmart Institute, Leadership Training/Photo-Lab Machin
e Operations
COMPUTER SKILLS Microsoft Word, Excel, PowerPoint, Photo Processing Machines