PROFESSIONAL SUMMARY A highly strategic Director of Operations with over fifteen years of experience building and leading cohesive

teams to achieve program and customer objectives w hile maintaining the highest emphasis on quality and service delivery. As a cer tified Project Management Professional (PMP), my ability to lead programs to del iver short-term results while building toward longer corporate strategic goals t hrough process improvements has produced increased productivity, efficiency and quality throughout business operations arena. Experienced in Managed Services, Infrastructure Project and Program Management. MANAGEMENT CREDENTIALS Director of Operations for Flextronics managed multiple multi-million dollar ac counts including the largest laptop repair program in the world. Global Delivery Senior Manager with companies such as Dell, Lexmark and Comforc e (Accenture) that included key customer delivery management. Experienced in operational deployment and creating infrastructure to support co st-effective expansion. Well-versed in hiring, developing, mentoring staff and mobilizing start-up lead ership teams. Proven track record in different business verticals, customer management and co ntract negotiations. Adept in building synergistic vendor relationships that lead to minimizing oper ational expenses. Superb organizational skills, competent in performing detail-oriented tasks and creating deliverables. Served in the United States Army as a Squad Leader in support of Air Defense Ar tillery Units Selected to serve with the Secret Service during the 1996 Presidential Campaign . WORK EXPERIENCE FLEXTRONICS CORPORATION Memphis, TN (Sept 2010 Present) Director of Operations Responsible for leading multiple million dollar forward and reverse service prog rams for Flextronics Global Services. My duties and sample accomplishments incl uded: Establishing tactical and strategic KPIs for each program for logistics, materi als, warehouse, engineering, quality/lean and production. Created a Quality Scorecard Report (QSR) to track efficiency yield for producti on teams Reduced overall Supplier Defect on Arrival (SDOA) by 5.5% overall Identified capacity gaps and successfully implemented a plan to increase capaci ty while driving revenue to the bottom line. Lead quarterly Executive reviews with each customer to drive KPI successes and improvements Responsible for P&L management of 400 million and over 900 employees Halftime Grill Suwanee, GA - (June 2009 - August 2010) Owner/Investor Managed the successful start up and launch of a family oriented sports bar and r estaurant with two secondary investors. Secured and Negotiated favorable lease in a sought after strip mall across from the new high school. Managed the pre-opening details that included the build out, approval for liquo r license, remodeling, decorating, and creation of the menu. Negotiated vendor agreements with all food supply companies, alcohol distributi on companies and live musical talent. Hired and trained all service, kitchen and bar staff, ensuring all met Forsyth

County code regulations and training. Achieved target opening date of September 2009 and success has led to a seconda ry investor buying out the restaurant, which allows me to return to corporate wo rk. DELL CORPORATION INC. Atlanta, GA (2007-May 2009) Program Manager Responsible for leading the Dell Managed Print Services Organization for Dell Gl obal Delivery Services. My duties and sample accomplishments included: Defining the core process that drives service delivery. Lead my teams from RFP through transition, steady state management and renewal. Directly responsible for driving cost out of our partner spend and increasing m argins through leveraging my experience and contacts within the industry. Increased margins in our largest telecommunications account from 6% to over 17% for the year. Other accomplishments include the cost reduction of Dells warranty parts spend by over 60% as well as implementing our Green solution for reducing our carbon f ootprint within our Managed Print Services accounts. LEXMARK INTERNATIONAL Roswell, GA (2002-2007) Southeast Regional Operations Manager Responsibilities included working with Lexmark customer account teams in the dev elopment of proposals, RFP responses and reviewing the Statement of Work related to operational support projects. Responsible for Channel Vendor relationships, Operational and Service pricing, revenue recognition and cost management for several Lexmark customers. Accomplishments included the retention of six major service accounts that avera ged 40% cost reduction to their print and service fleet. Directed teams that pr oduced over 50% of total services revenue each of the last three years. These s ervices included discovery and operations site assessment services, implementati on, management of on-site Lexmark Operations Associates, asset management & repo rting, and break/fix services. Ensured that the Lexmark teams executed job functions following standard practi ces and developed/enhanced practices as needed. Provided recommendations to improve productivity, increase efficiencies, reduce cost, and identified opportunities to maintain state of the art procedures whil e managing and motivating a diverse team focused on service excellence. COMFORCE (ACCENTURE) - Atlanta, GA (2000-2002) Operations Project Manager Successfully managed seven projects that provided software development, maintena nce, and management functions for the systems that support the administration of the Bellsouth Network. Provided IT business expertise, including planning, designing and estimating re lated to network and application support. Led weekly and monthly stakeholder and project meetings; assign task resources and oversaw time management through Niku Management Suite. Applied source and arrangement methodology to construct the Operational Infrast ructure and Change Management processes. This area achieved CMM level 3 certific ation as of March 2002. DATA SYSTEMS ANALYST Frederick, MD (1998-2000) Regional Project Manager Manager in support of the AUTODIN to Defense Messaging System (DMS) application transition for the Defense Information Systems Agency (DISA) within the Departme nt of Defense (DoD). Responsibilities included researching and analyzing wide-area networks and conf iguration design management of system/network drawings, technical implementation

recommendations and provided stakeholder status reports. Served as Lead Project Manager and Configuration Manager for x400 routing and x 500 directory service for Worldwide DMS on Top Secret platform. Mobilized, directed, and inspired a 12-person team of DISA and DSA resources fo r the European Deployment of DMS in Pirmasens, Germany. MRJ TECHNOLOGY SOLUTIONS - Fairfax, VA (1997-1998) Operations Manager Manager of a highly visible worldwide communications network in support of a con tract with the United States Government. Managed a network of over 3000 circuits connecting 24 stations worldwide on num erous platforms, including Contractor Wide Area Network (CWAN), Government Wide Area Network (GWAN), Integrated Data Network Exchange (IDNX), Unclassified Wide Area Network (UWAN), Special Operations Communications Wide Area Network (SOCWAN ), and other platforms related to the mission assigned to the Network Watch Offi ce. UNITED STATES SECRET SERVICE Washington D.C. (1995-1997) Key assignments included providing United States Secret Service protection of Ca ndidates during the 1996 Presidential Campaign and provided coverage during the United Nations 50th Anniversary buildup and meetings. Details on these and othe r assignments must remain confidential. UNITED STATES ARMY (1991-1997) Airborne Corps Achieved the rank of Sergeant promotable prior to being selected to the United S tates Secret Service. Served three years stationed in Darmstadt, Germany with t he 32nd ADACOM supporting Patriot Air