Andrea J. Dill North Providence, RI (401) 419-7245 ad1af1848@westpost.

net Profile: Experienced administrative professional with a passion for animal advocacy and w elfare. Enjoys interacting with animals, engaging in community outreach initiati ves and spreading awareness about the humane treatment of animals. Adept at find ing unique solutions to challenging problems and difficult situations. Education: Rhode Island College, Providence, Rhode Island Sep 2003- May 2007 - B.A. Sociology - B.A. Anthropology - Magna Cum Laude, Deans List Computer Skills: SPSS, Microsoft Office: Word, Excel, PowerPoint, Outlook, FrontPage, Access Bann er, Embark, RightNow CRM, Lotus Notes, SharePoint, QuickBooks Volunteer Experience and Accomplishments: Volunteer Services for Animals July 2011- Present Volunteer - Maintain mailing list & donor database for direct mail fundraising campaigns & IRS reporting purposes - Participate in college/university volunteer recruitment & education initiativ es Rhode Island Society for the Prevention of Cruelty to Animals (RISPCA) March 201 1- Present Volunteer - Provide assistance at PetSmart cat adoption center including providing direct animal care, as well as facilitating adoption process for interested parties - Provide socialization/play to cats and dogs currently residing at RISPCA United Neighbors of Fall River March 2011- June 2011 Volunteer - Provide administrative assistance and participate in community projects and ev ents - Design and create resource materials for community outreach initiatives - Assist with written communications to affiliates, volunteers and outside organ izations - Handle in-coming calls and assist walk-in clients African Alliance of Rhode Island (AARI) March 2006- Aug 2007 Volunteer researcher/author - Co-authored/Designed AARI Needs Assessment Survey Project and Report on Afric ans in Rhode Island - Distributed and collected Needs Assessment Survey; presented findings to vario us African organizations - Recruited new researchers and co-developed methodology and strategy modificati on for phase II of project. Work Experience: Ross University School of Medicine- Oct 2008- Aug 2010

Student Advocate - Strengthened Ross University`s administrative front-line by providing students with detailed knowledge about all departments including Admissions, Financial A id, Registrar, Bursar and Student Services - Cultivated and maintained relationships with prospective/new students; provide d guidance and follow-up regarding admissions requirements and application stren gthening techniques - Contributed to more thorough and streamlined process for foreign medical stude nts seeking to complete clinical rotations while complying with strict regulatio ns in New York State - Counseled students & families on education financing options including federal aid & private loan options - Oversaw Seasonal Influenza and H1N1 vaccine requirements for Clinical Departme nt - Managed electronic requests for Student Services, Registrar, Bursar, Financial Aid & Grad Affairs - Provided supplemental assistance to Clinical & Registrar departments during pe riods of high workflow and/or short staffing - Identified problems at both administrative and student levels while delivering creative solutions Tuition Management Systems June 2006- August 2008 K-12Member Service Representative - Responsible for managing a territory of 80+ Clients/ Member schools in the DC , MD, DE & PA areas - Served as contact for school administrators in successfully managing hundreds of student/family accounts - Facilitated web-based trainings to enable and empower school administrators by providing more control over & access to student & family accounts - Created marketing materials for member schools and oversaw prompt delivery to adhere to tight deadlines - Acted as liaison between member schools and appropriate individual, department or division TMS Customer Contact Center: Senior Education Payment Counselor/Team Coach/Floor Coordinator - Counseled students and families on education financing options including month ly payment plans, federal financial aid and alternative loan options - Pioneered first employee coaching program in order to cultivate excellent repr esentatives; developed new training techniques and established performance impro vement plans - Handled escalated calls using both understanding and judgment to solve custome r issues - Provided new-hire training including mentoring and developing skills assessmen ts Servpro of Metro Rhode Island- Disaster and Property Damage Restoration Services May 2005- Mar 2006 Administrative Assistant/Receptionist - Handled a high volume of incoming calls on multiple phone lines and assisted w alk-in clients - Oversaw marketing efforts including mass email campaigns to over 800 sales con tacts - Filed loss reports for property damage including water, fire, soot/smoke and m old damage - Scheduled appointments for damage assessment, estimates and crews MetLife Insurance Co., Call Center Operations, Warwick, Rhode Island Sep 2004 Sep 2002-

Customer Service Consultant, Individual Life Insurance - Handled 60-90 incoming calls per day - Processed transactions, including: loans, loan repayments, dividend withdrawal s and cash surrenders; filed death claims and maturity claims as well as effecti vely handled and resolved complaints. - Processed policy changes, including: beneficiary/ownership, dividend option, a ssignee/collateral assignee, name changes, and billing information The Hartford Insurance Company, Hartford, Connecticut Summer Internship 2001 Project Assistant & Member of Paid Time Off (PTO) Benefits Redesign Team - Developed and updated reports, spreadsheets and organizational charts for mana gement initiatives - Provided calendar coordination & administrative tasks for management team - Developed portfolio of PTO redesign progress