Rebecca A. Grabenstein 102 Decatur Street Cumberland, MD 21502 240-522-0142 (Home) rgrabenstein@yahoo.

com Objective: To have a challenging career that utilizes my skills and experience. To be part of an organization that allows for the growth and improvement of it s employees and that considers diligence and motivation as an asset. Also, one that views fairness and equality as a strength among its employees as individual s and as an organization as a whole. Education: Allegany College of Maryland, Cumberland, MD 21502 2005 Summer courses consisting of College Algebra and Speech Communications I. Achieved Deans List. Northeastern College of Real Estate, Martinsburg, WV 2002 Completed 30 hours Pre-licensing Real Estate Course for Sales Agent in WV. Stud ies included Principles and Practices, Real Estate Law, Real Estate Finance, and Real Estate Appraisal as they relate to West Virginia. Received Diploma. Rece ived WV Real Estate License 10/2002. Long & Foster Realtors Pre-Licensing Course, Hagerstown, MD 2001 Completed Pre-licensing Real Estate Course for Sales Agent in MD. Studied Princ iples and Practices, Real Estate Law, Real Estate Finance, and Real Estate Appra isal as they relate to Maryland. Received Diploma. Received MD Real Estate Lic ense 09/2001. Lord Fairfax Community College, Middletown, VA 22645 1990-1991 Courses taken towards degree in Accounting and Certificates in Computers and Cri minal Justice. Completed 24 credit hours. Fort Hill High School, Cumberland, MD 21502 1984 Academic Studies. Received Diploma. Experience: Motor Vehicle Administration, Cumberland, MD 21502 2007-Present Drivers License Agent II. Administer CDL, motorcycle and car tests to determine knowledge and understanding of state laws concerning operation of motor vehicle s. Prepare daily reports as to number of law exams, driving tests, commercial t ests and record on stat sheets for the month. Possess and maintain CDL license and physical card. Administer vision screening. Knowledge of advanced/basic ma th concepts. Ability to operate automated office equipment in an efficient mann er to review required documents in order to assist customers on license renewal, out of state license transfer, out of country license application, id cards, et c. Ability to address and resolve customer complaints and issues, etc.

Page 2 ACS, Frostburg, MD 21532 2006-2007 Customer Interaction Specialis t. Respond to customer inquires and complaints for Medical Advantage, Medicare Supplement, HMO Groups and Individual Programs in a prompt, accurate and courteo us manner following scripts and procedures. Gather info. from caller to identif y customers needs and determine appropriate actions. Use various computer softw are to research and resolve inquiries and to log customer calls, etc. Real Estate Agent (licensed in MD & WV) 2001-2005 Independent Contractor Provided personalized service to clients and customers. Responsible for staying current on laws and how they affected both the sellers and buyers. Demonstrate skillful communication and negotiation skills. Assist sellers/buyers in planni ng and execution of sale/purchase of home. Consult with clients to determine th eir needs and priorities. Applied knowledge of the Real Estate Law in all matte rs/transactions preformed on a daily basis. In addition, I applied the knowledg e of current market trends to assist clients/customers more effectively. Initia ted and led seminar for Sellers. Demonstrate effective presentation skills. Pr ovided direction and assistance to individuals, whether selling/buying first hom e or investing for the future. Actively participated in online education to enh ance my career. Achieved Top Producer my first two years in the Real Estate business. Twigg Realty, Cumberland, MD 21502 2004 Property Management/Secretary. Explain process of managing property to new inve stors and answering all questions the may have. Prepare end of month statements for investors. Post income to accounts receivable (tenants). Post expenses to accounts payable (vendors/owners, etc.). Provide assistance to the office staf f/agents and Broker. Keeping paperwork as complete as possible, properly filed and document necessary information pertaining to property. Working with other p roperty management personnel to meet requirements set forth by M.D.E., and city law and to maintain properties in the most efficient manner. Helping owners, wh en necessary, by going through the eviction process as their representative. Additional work experience available upon request. References available upon request.