James A.K. Triplett Po Box 93 Holden, Maine 04429 jt17be1d0@westpost.

net 207-299-8080 **** Profile Goal-oriented and performance-driven manager with a proven success record. Exper ience in developing time critical and cost controlling organizational and custom er and staff support. Successful at developing customer relationships for relia ble product support and tailoring customer needs to product benefits. I can off er effective representation, leadership, planning and motivational skills. B.S. in Business Administration and have received additional training in areas below. Career Highlights 2010-Present Chadwick Baross, Caribou, Maine. Service Manager - Responsible for all aspects of service department for a full l ine construction and forestry equipment dealership. Specific areas of responsib ility: hiring technicians, training, shop safety, special tooling, opening and closing work orders, preparing quotes and estimates and warranty support. Develo ped customer based relationships by providing timely and reliable product suppor t both in shop and in field promoting preventive maintenance and fix before fail strategies. 2008- 2010 J.D. Irving Woodlands and Sawmills, Northern Maine. Mobile Equipment Manager - Using process oriented solutions, managed 4 garages, staff and inventory. Using lean inventory and supply chain management practices , steered inventory to carry a minimal of parts, produced higher turns and took advantage of vendor purchase and returns policies to control costs also managed all warranty claims and parts. Planned all maintenance repairs and acquisitions on company and contractor equipment. Worked to develop a safer work place for technicians and reduced recordable incident rate (RIR). Team member 2009 Region al Woodland champions. Received Six Sigma, Lean and Process management training . 2003-2008 Downeast Toyota, Brewer, Maine. Sales Consultant - New and Used vehicles. Achieved Toyota certification on 85 mo dels of vehicles, trained and developed successful sales record which includes a chieving 96.7% customer satisfaction rating, 40% repeat or referral business aft er 4years, and consistent profitability with personal sales volume of over $2.83 million per year. 2002-2003 Grand Rental Station/ Granville Lumber, Holden, Maine. Rental Equipment and sales and lumber yard sales commercial agent and Special Ev ent Coordinator. - Developed new business and service existing clients growing business over double previous years. Also set up new equipment dealership and focused on getting new large commercial accounts for Granville lumber and rental divisions. Established solid base of significant new business with the three l argest construction companies in Eastern Maine, and supplied the majority of con struction equipment and supplies to the larger projects in the Eastern Maine are a. 1997-2002 Nortrax Equipment LLC. ME., NH., VT., and NY. Operations Manager -Responsible for entire operation in Beacon, NY office. Hire d, trained and managed parts service and sales depts. Helped lead store and sto re team to profitability for the first time since purchase in difficult business climate. Regional Product Support Administrator for Nortrax in New England. Designed soo n to be instituted Just-in-Time Inventory Management Program by reducing invento ry from 15 stores with complete inventory to 3 stores with complete inventory an d next day delivery of all parts to other 12 locations. Cost reduced from $1.6 m illion annually to $700,000 annually. Managed reduction and consolidation of inv entory from five computer systems and over forty product lines and vendors into

one system of inventory . Parts in other locations were visible to every locat ion. Regional Customer Service Advisor Manager.-Restructured Parts & Services sales program. After reducing sales staff from 12 to 9 and training Customer Service Advisors in how to effectively sell and close the sales, resulting in increased monthly gross sales per CSA from $45,000 to $130,000+.

Education & Professional Development UNIVERSITY OF MAINE, Orono, Maine ntration: Management

1991 B.S. Business Administration; Conce

Professional Development: * Cummings certified warranty administrator 2011 * Ponsse certified Level I 2011 * Experienced with Volvo electronic product support systems 2011 (Matris, Prosis, Dealer tech support, Volvo part systems) * Six sigma and Lean management trained 2008 * Complete OSHA 30 hours Safety Management Course 2009 * Extensive training in Process improvement and utilized and thru Irving Managem ent System Daily, Weekly, Monthly .. .Annually * Certified as a Deere Customer Service Advisor; * Cat certified parts on- line trained 2008 * Certified as a Deere Parts Advisor 2001 * Completed numerous sales training programs University of Toyota certified 1993-98 2003-2007 * Deere and Company parts and inventory management school, Deere& Co. store and sales management schools. * Various management, motivation and leadership development programs; credit, fi nance and leasing training. * Certified forklift, vertical man lift, and tilt/scoping and knuckle boom certi fied. First aid, firefighting, and CPR certified. 2009 * Extensive computer training in on customized Deere software * MS Office applications (Excel, Word, PowerPoint, Outlook). * Personnel training from the NLRB in union negotiation and employee evaluations . * Toyota Certified salesman. Boards and Associations: 5 years Brewer, Maine City Planning Board, Greater Bangor Apartment Owners and Managers association, 20 years, All Souls Congregational Church Bangor, Me Greater Bangor Chamber of Commerce References Available upon Request