DEBORAH RIVERS, PhD, CMC, CPT, MCT, PCC + 305.385.7777 | 13721 SW 71st Lane, Miami FL 33183-2140 U.S.

| email dr17af4 be@westpost.net | Skype dr.rivers QUALIFICATIONS Senior organizational development professional that fosters the art, science, an d practice of creating sustainability. Line and staff expertise in coaching, consulting, marketing, project management to engage workers and accelerate results. Adept in a variety of talent managemen t tools and techniques that enable people to create desired outcomes quickly, ba sed on good judgment. Innovative leader with proven ability to integrate talent, technology, learning, and new business principles. Possess diplomatic interpers onal skills, having dealt with a broad diversity of people internationally to es tablish trust and collaboration. Stays ahead of new developments and trends; act ive in premier associations. Practitioner-scholar who has earned a PhD, ICF Professional Certified Coach (PCC ), Internationally Certified Management Consultant (CMC), ISPI Certified Performance Technologist (CPT), Microsoft Certified Trainer (MCT) , and National Speakers Association (NSA) Professional. KEY EXPERIENCE AND ACCOMPLISHMENTS Director-Founder ProDev, Inc. Miami, Florida 1988 to Present Entrepreneurial business developer with global vision, a talent for identifying emerging trends and new strategies, and a history of driving the growth and success of world-class organizations. - Apply a systemic approach covering a wide range of interventions drawn from ma ny disciplines including coaching, behavioral psychology, instructional systems design, organizational development, marketing, change transitions to increase re turn on investment. - Perform a rigorous analysis of present and desired levels of performance; iden tify causes for performance gaps and build on strengths. - Blend human capital, information technology, and organizational core competenc ies to create streamlined processes, successful practices, and deliver worthy in ternational marketplace value. Expertise in organizational effectiveness, perfor mance management, process re-engineering, change management, talent acquisition, development, and retention. - Client list includes institutions, organizations, associations, entrepreneurs, and private individuals. Coaching, Business Process, and Competency Expert Recognized by the International Coach Federation (ICF) Board for local and globa l professional coaching leadership excellence. - Transformational coach; innate ability for leaders, high potentials, entrepren eurs, executives, managers, workers, learners, and academics to effectively addr ess challenges (e.g. sustainability, team building, change, and culture issues) for more impact, influence, and income. - Conduct group coaching and partner with hundreds of individuals to assess and clarify choices, construct meaningful actions, reflect on outcomes, inspire succ ess, improve potential, and support people in ways that work for them. - Administer valid and reliable assessments to identify derailing factors and en abling facets of human capital for talent strategies and tactics. - Facilitated comprehensive outplacement services through Right Management (1996 -1998); led change seminar for thousands of Fortune 100 company executives and m anagers in transition. Empowered participants to cope with change and assume gre ater self-responsibility; majority found new positions. Respected and recognized as the most requested leader. - Envisioned and ran alliance project to match up credentialed coaches with nonprofit organization executives for United Way C-One with 95% involvement. Progra m continued to generate leadership coaching service revenue and results one year later.

- Coach ICF country leaders in Latvia and Chile to lead the practice of professi onal coaching and empower their citizens. - Authored Coach Management System to maintain accountability and governance coh esively for talent management portfolios. Organizational Development Leader and Human Performance Technologist Specialist in online business systems design, development, implementation, and o ptimization. - Help C-level executives define strategies, develop and deploy initiatives. Sug gest courses of action to improve worksite performance and streamline processes. Got buy-in from sponsors, associates, and team members for change, innovation, and improved client focus. - Strategized and provided shared-service online software solution for large IT -business service management consulting, measurement, and training firm increasi ng value by 20%. For over a decade provided multilingual, multi-currency back-en d administration operating 18 offices; exam administration for learners. - Integrate techniques and technology to streamline business processes and engag e people using an ethical facilitative style. - Determine shared vision and increase communications between geographically dis persed teams. - Conduct an -environmental scan- to observe current processes, attitudes and wa ys of working, and identify challenges and opportunities for growth in changing complex situations. - Co-create solutions, design interventions, manage project, gain buy-in, carrie d out actions to address needs and achieve worthy results. - Designed advanced mathematical expression in Excel to visually display job cos ts. Designed curriculum and trained staff on how to use program functions, featu res, and charts to work efficiently; resulted in cost savings for a billion doll ar government construction project. - Awarded Sage annual -Top Marketing Dog-; Value Added Reseller (VAR) of the Mon th for #1 Customer Relationship Management solution.Director of Professional Development Conference `03 at Miami-Dade College (natio n`s largest college with 170,000 students on 8 campuses) Position established to lead, direct, and administrate this chal lenging project on-time and within budget. - Managed all areas of large symposium with 7 tracks, 200+ learning seminars for 2,400 participants (administrators, staff, and faculty) fostering learning, performance, a sense of community, and a positive outcome on student success. Developed forms and database. - Communicated vision, uncovered issues, co-designed sessions, managed budget, c reated media, scheduled and contracted vendors. Adjunct Professor / Speaker Nova Southeastern University, Miami-Dade College, Te acher Education University and keynotes 2001 to Present Sought after educator that consistently generates outstanding results to attract and retain learners; develops courses. - Demonstrated ability to make complex business, technology, organizational beha vior, and educational concepts simple. - Relate well to people of different levels, ages, heritages, and backgrounds so they can grasp knowledge and improve performance. - Recognized ability for excellence in teaching and administering educational pr ograms through wisdom, clarity, humor, and interactivity. - Instructional design, test, and teach in a variety of systems (onsite, online, and blended delivery) accommodating diverse adult populations. - Deliver informative, entertaining, and vibrant seminars/ hands-on workshops de livered in small to large organizations and associations. - Earn attention by being professional, practical, and profound so key points ar e remembered. Director VP of Marketing, Sales, Advertising, and Distribution / FAA liaison RMC, Doral, Florida 1989 Successfully marketed high-tech semiconductor components in 23 countries to atta

in 80% market share and #1 brand leadership position. - Top producer with $100M in sales; personally handled major accounts, OEMs, dis tributors, representatives, and agencies. - Created business plans, telemarketing department, budget; designed competitive intelligence system and award-winning trade exhibits. - Acted as Federal Aviation Authority (FAA) Quality Assurance liaison; wrote app roved technical operation instructions compliance manual. EDUCATION Ph.D. specialization in Postsecondary and Adult Education 2010 Capella University, Minneapolis, Minnesota; Dissertation - Competency Management : A content analysis of business print media GPA 4.0 Concentration in Organizational Behavior and Coaching; Education University of Texas, School of Management, Dallas, Texas - Executive and Profess ional Coaching certificate, 18 credits GPA 4.0 2010 Barry University, Miami Shores, Florida - Education, 15 credits GPA 4.0 2003 M.S. in Computer Education 1986 Nova Southeastern University, Fort Lauderdale, Florida GPA 4.0 B. Ed. in Education University of Miami, Coral Gables, Florida | Mortar Board Honor Society; UM Masc ot at athletic games and public relations events PROFESSIONAL ASSOCIATION LEADERSHIP, LICENSURE, AND CERTIFICATIONS AWARDED International Coaching Federation (ICF) - Professional Certified Coach (PCC) cre dential November 2009 * Global Marketing Committee Chair, 2010-2011 Initiatives covering research, adv ertising, networking, and branding 2010-2011 * Serve on Information Technology, Credentials, and Regulatory committees 2010-2 011 * Coach Country Leaders in US, Latvia, Uruguay, and Chile | Chapter Leader, Webm aster 2009-2011 * Co-founded and organized the first South Florida HR Summit; 6 allied professio nal association members participated 2009 USA & International Council of Management Consulting Institutes - Certified Mana gement Consultant (CMC) Cert. # 558288 August 2009 International Society for Performance Improvement (ISPI) - Certified Performance Technologist (CPT) February 2007 * ISPI certified in Evaluation & Measurement (ROI) and in Designing Instructiona l Simulations and Games April 2009 * Committee Member: Professional Services, Education, High-Tech, and IT strategi c committees * Conference business track session presenter and CPT and Certified School Impro vement Specialist (CSIS) exams reviewer Global Community on Coaching (GCC) Dublin Expert Panel member * Served on the Selection of Coaches and Management of Coaching Engagement strat egic taskforce 2007-2008 Worldwide Association of Business Coaches Designated Registered Corporate Coach (RCC) May 2007 National Speakers Association - Professional Member status June 2008 Florida Speakers Association, Board of Director 2011-2012 American Heart Association (AHA) South Miami Dade Walk-a-ton Logistics Chair; fu ndraised nearly $100K from 1,000 walkers Automotive Parts Rebuilders Association (APRA) * Elected to serve three year directors term on the (APRA) Board of Governors, E lectrical Institute * Public Relations manager - wrote communications, designed logo, and authored a ssociation brand identity manual Reach Personal Branding certifications: Online Identity Strategist; 360 Assessme nt; Group Coach December 2010 Certified Career Coach and Certified Job and Career Development/ Transition Coac h (JCD/ JCTC) October 2009 Licensed Professional Educator`s Certificate (PK-6) State of Florida Department

of Education #355611 July 2008 Project Management Institute - (PMP) Professional Certification Course December 2003 July 2005 MBTI(tm), Strong(tm), Birkman(tm) Coaching and Career, Persona Organizational Ef fectiveness, MHS EQ-i(R), EQ-360(R) practitioner 1998 to 2010 Microsoft(R) Certified Trainer (MCT) and Master Instructor (MMI), Office(tm) 200 3, 2007 Expert, Certified Application Specialist (MCAS) May 2008