SERVICE LEVEL BENCHMARKING IN PILOT CITIES

Ministry of Urban Development SOLID WASTE MANAGEMENT QUESTIONNAIRE

Please provide data for FY : March 31, 2009 Solid Waste Management - Service Quality Data 1. Waste Generation Category (Tons/Month) Residential Street Sweeping Hotels & Restaurants Spl mtks (e.g. Veg markets, Mandis) Commercial establishments (incl. offices, institutions) Total 2. Door-to-Door Collection 2.1 Is door-to-door waste collection practiced in the ULB (Yes/No) If yes, provide agency involved in door-to-door collection Please provide coverage by each agency (% area) 2.2 Number of Establishments Covered by Door-to-Door Service (number) Households Hotels & Restaurants Commercial establishments (incl. offices, institutions) Total Segregation of Waste 3. 3.1 Are two bins provided for waste segregation (Yes/No) If Yes, Households provided two bins Commercial establishment provided with two bins 3.2 Is segregated waste collected separately from D-T-D service (Yes/No) If yes, Quantity of segregated biodegradable waste collected from D-T-D service Is segregated waste transported separately to Processing/Disposal facility (Yes/ No) If yes, Quantity of segregated waste arriving at Processing/ Disposal facility Quantity of waste taken away by recyclers from intermediate points If data from 3.1, 3.2 or 3.3 are not available, then Quantity of waste segregated as estimated by ULB Waste Collection/ Transportation Details of waste received at Processing/ Disposal Facilities (Tons/Month) Quantity of waste received - Processing Facilities - Disposal Sites Total Waste received at Processing/ Disposal Facility & Recycled Details of waste transportation vehicles (number/ capacity/ trips per day) Type of TransportationVehicle Lorries/ Trucks Dumper Placer Mini Lorries/ Trucks Tractor Trailers Tipper Trucks 3-wheeler auto tippers Others, please specify Total Waste Collected per Month 0 0

ULB

Private

RWA

NGO/ CBO

Nos Nos 0 Tons/ Month

3.3

Tons/ Month Tons/ Month 0

3.4

Tons/ Month

4. 4.1

4.2

Number

Capacity (T) Trips per Day

Tons/ Month

Service Level Benchmarking in Pilot Cities

Solid Waste Management/1

SERVICE LEVEL BENCHMARKING IN PILOT CITIES

Ministry of Urban Development SOLID WASTE MANAGEMENT QUESTIONNAIRE
Please provide data for FY : March 31, 2009

5. Waste Processing 5.1 Does the ULB have any waste processing facility (Yes/ No) 5.2 Are daily logs of waste intake at processing facilities available (Yes/ No) 5.3 Provide waste processing facility details as under (Tons/ month): Composting Vermi-Composting Community Level Composting RDF Waste-to-Energy Others, specify TOTAL 5.4 Quantity of Rejects from processing facilities (Tons/ Month) Inerts Recyclables TOTAL Total Waste Processed in the ULB 6. 6.1 Waste Disposal Provide waste disposal facility details as under: Compliant landfills Open dumpsites Tons/ Month 0 0 Installed Capacity Waste Quantity Input

Number

6.2 Are daily records of waste received at compliant landfill maintained (Yes/ No) What is the quanity of waste disposed in compliant landfill sites (Tons/ Month) Is weighbridge available at landfill site (Yes/No) 6.3 Are daily records of waste received at open dumpsites maintained (Yes/ No) What is the quanity of waste disposed in open dump sites? (Tons/ Month) Is weighbridge available at dumpsite (Yes/No) 7. Waste Management - Staff & Management 7.1 Total number of Staff in Solid Waste Management Department (including street & drain cleaning) Type of Staff (number) Class I Class II Class III Class IV Contracted Total Manpower 0 7.2 Private Sector Participation in solid waste management SN 1 2 3 . n Service Contracted Types of Contract Value (Rs./ Yr) Tenure (Year)

Service Level Benchmarking in Pilot Cities

Solid Waste Management/2

SERVICE LEVEL BENCHMARKING IN PILOT CITIES

Ministry of Urban Development SOLID WASTE MANAGEMENT QUESTIONNAIRE
Please provide data for FY : March 31, 2009

8. Financial Information - Solid Waste Management Service 8.1 Accounting System practised in the ULB 8.2 Budgets heads and cost allocation related to SWM. are segregated Are these items segregated ? If yes, is segregation full or partial? 8.3 Does the ULB charge user fee for solid waste services (Yes/ No) If yes, please provide user fee charges (Rs./ Month) Residential Slum HH Commercial Establishment Fixed charge through property tax Others 8.4 Annual Operating Expenses (Rupees/Year) as of March 31, 2009 Permanent Staff Salary Contractual Staff Salary Power/ Fuel Costs Chemical & Materials Costs Repair & Maintenance Costs Principal Repayment Interest Payment Payments to Contractors - Contracted Services Other Administratve & Establishment Costs Total Operating Expenses 8.5 Demand - Annual Revenues (billed) (Rupees/Year) as of March 31, 2009 Tax - solid waste service only User Charges Fixed Charges based on Property Tax/ State Taxes/Cess/Surcharges Sale of Recyclables Sale from processing - compost/energy Royalty Others Total Annual Revenues 8.6 Collection - Total Revenue collected (excluding arrears) (Rs./Year) 8.7 Balance - Year-end acount receivables (including arrears) (Rs.) as of 31-03-09 8.8 Balance - Year-end acount receivables (including arrears) (Rs.) as of 31-03-08 8.9 Capital Expenditure for the year (Rupees/Year) 8.10 Sources of Capital Investments (Rupees) Government Grants Loans - Government Loans - Foreign Agencies Foreign Grants Government Banks Commercials Banks/ Bonds Others

Cash/Accrual

Yes/No Full/Partial

Service Level Benchmarking in Pilot Cities

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SERVICE LEVEL BENCHMARKING IN PILOT CITIES

Ministry of Urban Development SOLID WASTE MANAGEMENT QUESTIONNAIRE
Please provide data for FY : March 31, 2009

9. Customer Service 9.1 Does the ULB have computerised solid waste management complaint redressal system 9.2 Number of complaints recorded for the year 9.3 Number of complaints rectified for the year 9.4 Ways of making complaints At utility office Letter Telephone E-mail SMS Email/ Website Yes/No

Yes/ No

Thank you for filling this questionnaire

Service Level Benchmarking in Pilot Cities

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