DIANNA PAULSEN 6406 GREELEY BLVD 602.334.9842 dp15fc86a@westpost.

net I have over 15+ years in the healthcare industry working as a back office assist ant, laboratory assistant, surgical assistant and the most recent in the past fe w years, and in physician administration, administrative assistant and as a cred entialist. I have handled the front desk, the back office, interacted with phy sicians, facilities and patients with an ethical, mature and professional approa ch. I have handled multiple phone lines, emails, faxes, mail, deposits, orders , vendors and many other duties, and have extensive patient and customer service skills. Laid off Sept 2008-enrolled in AFAA fitness program to become a cert ified instructor, and continued with advanced class levels. July 2009-May 2011 Village Racquet and Health Club; The Terraces of Phoenix; YMCA-Paradise Valley/S cottsdale; Silverado Assisted Living; The City of Phoenix-Devonshire Senior cent er. AFAA certified group fitness instructor , AFAA certified Osteoball trainer and Z umba instructor, chair dancing instructor, certified Silver Sneakers Instructor, Belly dance for Fitness instructor. CPR/AED certified. Provided several le vels of fitness instruction, from high energy Zumba to seated chair dancing fitn ess for wheel chair bound individuals. January 2005-Sept 2008-Phoenix, AZ Valley Anesthesiology Consultants Credentialing/Administrative Assistant Credentialing for 200 + anesthesiologists *DEA, licensure, malpractice insurance , ACLS, PPD, provider number, memberships, etc... Maintaining practitioner files Maintaining hospital privileges Special projects Administrative support for Scheduling department Mail distribution Arranging hotel reservations for physicians July 2003-December 2004-Phoenix, AZ Apogee Medical Group Medical Staff Services Credentialing for the doctors and nurse practitioners (DEA, Controlled Substance license, Licensure, Malpractice insurance, provider numbers, memberships) Maintaining practitioner files Maintaining hospital privileges and all licensure Interacting with providers and medical staff personnel on all levels Feb 2001-July 2003- Phoenix, AZ Southwest Women's Care Credentialist/Administrative Assistant Credentialing for the doctors and nurse practitioners Preparing all monies (insurances, cash) for daily deposit for all offices (satellites included) Handling all mail and distribution

Distributing all faxes and lab reports Coverage for phones Assisting in the medical records department Ordering and maintaining office supplies Responsible for maintenance of office equipment Feb 2000-Feb 2001- Phoenix, AZ Arizona Medical Exchange Administrative Assistant Researching applicants to add to the monthly newsletter Design and layout of the newsletter Closing and entering orders from clients into the database Word processing-phones Ordering and maintaining supplies April 1998-Feb 2000- Scottsdale, AZ Healthsouth One Girl Front Office Patient scheduling-check in and out , verifications and referrals, posting insur ance and patient payments, preparation of patient charts, preparing deposit Education Graduated 1970-Kingman High School 1980-1981 Northern Arizona University-Physical Science 1983-1985 Phoenix College-Physics/Astronomy 1992-1996 Glendale College-Physical Science/Computer classes Attending credentialing seminars and forums-receiving continuing education credits and certificates (2004, 2005 and 2006) Interests Hiking, politics, animals, volunteering, church activities, belly dance instruct or, professional belly dancer.