KATHRYN I. JOHANSEN 3335 S. Ammons St.

, #6-103 - Lakewood, CO 80227 -- 303-263-9458 RISK MANAGEMENT SPECIALIST Loyal and skilled business professional with extensive experience as an Executiv e Assistant, Labor Relations Assistant, and Risk Management Specialist. Managed corporate claims process including on call support for catastrophic inci dents, corporate liaison between all adjusters, claimants, and facilities, inclu ding documentation and research support for attorney's, doctors, and TPA's. KEY SKILLS Administered Work Comp and Liability claims Liaison between adjusters, claimants, and stores Provided investigative information for attorneys Provided claims support for stores and plants Updated relevant computer databases Facilitated event and banquet planning Coordinated corporate meetings Created and administered risk management policies Resolved customer/employee issues Working knowledge of Work Comp Statutes Coordinated medical providers for Rule 8 Primary contact for catastrophic incidents EXPERIENCE: Kroger Corporation Risk Management Specialist 1986 - 2010 1991 - 2010

Responsible for providing claimant support for Self-Administered Work Comp / Lia bility Department. * Created all start-up documents and forms for adjusters. . Reduced cost of obtaining forms by creating master copies for company print sh op * On call support for all work compensation systems and support processes * Transitioned to various support systems as designated by Corporate direction i ncluding Pacasso CARE NetClaim ViaOne * Generated all Risk Management reporting and distributed accordingly * Company representative to Workers' Compensation Coalition * Facilitated transfer of claims responsibility to two different TPA's with thre e years * Ordered all supplies for all department personnel and TPA teams. * Preserved approximately 50 pallets of Workers Compensation and Liability files * Primary contact for customer and employee issues . Facilitate critical incident resolution including setting up trauma team . Point of contact for escalated customer or employee complaints . Mediated customer, employee, and adjustor communication Administrative Assistant to VP of HR 91 Maintained files for insurance plan documents, labor contracts, correspondence, 1986 to 19

and company memorandums * Completed documents required for union negotiations with imposed deadlines * Supported multiple managers within the Human Resources Department * Typed required correspondence for Vice President and answered high volume of p hone calls. * Adapted work flow and responsibilities for continuing changes within the depar tment. * Booked meeting rooms as required for special events, order food, and pertinent equipment. Jefferson County Schools 6 * * * * * Attendance and Discipline Secretary 1978 to 1986 Managed student attendance records and transcripts Prepared court cases for chronically absent students Supervised clinic and provide medical care in absence of nurse Facilitated the registration of new students Administered absentee notifications 1978 to 198

EDUCATION -- AWARDS - EXTRA CURRICULAR * . . * * * Corporate sponsored training: Workers' Compensation Seminars Risk Management Software training Employee of the Month - May 2010 Retiree and Awards Banquet Volunteer/Manager - 1986 - 2007 Notary