Deborah Wales 1111 Canyon Point Circle Roswell, GA 30076 Contact Number: 404-580-0617 Email Address: d w155d33c@westpost.

net Objective Seeking a position or role in which I can use my skills and prior experience to benefit an organization Professional Experience Infosys BPO Processing Clerk 07/10 - 02/11 a Handle subscriber issues for Infosys client McClatchy News Services which con sist of the Raleigh New Observer and the Anchorage Daily News a Receive calls from subscribers who did not receive a newspaper delivery and a rrange for Another paper to be delivered a Handle and resolve customer billing issues a Issues credits and forward request for credits on a customeras account when wa rranted a Handle start ups, cancellations, temporary and vacation stops, address changes , delivery Schedule changes and price change for each subscriberas subscription. Tender Care Pediatrics - Alpharetta, GA 3/09-4/09 Medical Assistant Externship a Schedule patient appointments and worked with them on the most convenient time a Entered patient information into the system a Assisted with the front and back office with administration and clinical proce dures a Insurance verification a Called in patientas prescriptions to the pharmacy a Checked patient vital signs a Ordered medical and office supplies Guardian Products - Norcross, GA 8/07- 3/08 Shared Services Coordinator a Researched the clientas dispute and worked with them on a resolution either by reordering The product, discounting the product or by offering a substitute a Followed up with our vendors on a clientas order per the clientas request a Worked with clients on custom artwork and logos in conjunction with our art department in an effort to make sure the client is receiving the se rvices that they requested a Received and processed new and repeat orders from automobile dealers a Worked in Collections on acutely past due accounts and increased revenue by f ifty percent Bruel and Kjaer - Norcross, GA 11/04 - 8/07 Service Coordinator a Worked with customer retention by offering to accommodate their needs in my ma ny different forms either by a quick turnaround on getting their equipment repai red or calibrated or by shipping back overnight. a Reorganized, reprioritized, and rebuilt the method in which the department was operating in which the client deadlines were being met an increased client sati sfaction. a Issued quotes and proposals for calibrations, repairs, and purchasing of equi pment a Order and Data Entry a Followed up with the customer if their documentation was inconsistent, uninten ded repair cost, or if their equipment needed to go to the factory for repair or modification

a Purchase Order and Maintenance Contract Management a Communicated with Sales Reps and Engineers on the status of a clients equipmen t and provided updates Saab (EDS) - Norcross, GA 2/04 - 11/04 Customer Service Assistant - Call Center a Received in bound calls from Saab owners requesting out of warranty assistanc e on an auto repair, reimbursement on an auto repair and from customeras request ing buyback or replacement for their vehicle a Issued a case number for each request a Researched each request and would contact the customer in a timely manner with a decision on their assistance request a Offered our buyback customeras a certificate towards the purchase of a new veh icle a Provided assistance to Saab dealerships and to the Regional representativeas Education Sanford Brown Institute - Atlanta, GA on University of Louisiana a" Lafayette, LA ence Medical Assistant Certificati Business and Political Sci

Skills Microsoft Word, Excel, Outlook, Access, Siebel, Sales Logics, Quik Key, AS400, Lotus Notes, Medisoft, Typing 70wpm, Data Entry 9,000 KPH