LAURA SWARTOUT 418 Krully Avenue Minneiska, MN 55910 ls15c93f2@westpost.

net 507-450-5619 EXPERIENCE Coordinator of Desktop Services July 2005 - October 2010 Saint Mary's Press, Winona, MN Maintain the integrity, reliability, and efficient operation of the computer d esktop systems Manage server roles such as print and file, Terminal server, VPN, Active Direc tory and Group Policy, WSUS, antivirus and antispyware Assist in troubleshooting and maintenance of physical and virtual servers Manage phone, voice mail system and call accounting Perform backups and restores of files, databases, and email Manage and maintain user accounts, profiles and access control Manage deployment of Microsoft and 3rd party updates Maintain inventory of computer hardware, software and licensing Perform regular preventive maintenance on equipment Provide support for staff by troubleshooting and resolving technology related issues Conduct training for staff on technology as needed/requested Procure needed computer, networking and printing supplies Evaluate and recommend products for purchase Provide training after deployments of new operating systems, applications and hardware Skills and Knowledge MS Office Suites 97-2010 Desktop OS: 95, NT, 2000, XP, Vista, Windows 7 (32 and 64 bit) Server OS: NT, 2000, 2003 and R2, 2008 and R2 Mac OSX: 10.3 - 10.6 Exchange 2003, 2007, 2010 Active Directory and Group Policy Terminal Server 2003 Windows System Update Services Hyper-V and virtualization Sunbelt Software Vipre Symantec Backup Exec Symantec Ghost ESET NOD32 Definity Site Administration eCAS

Extensis Universal Font Server Lite Spiceworks

PC/network Specialist December 1999 - April 2005 Peerless Chain Company, Winona, MN Perform server, pc and security audits Perform AS400 and server system backups and recovery Administer and maintain AS400 and network end user accounts, permissions, and access rights Manage, maintain and troubleshoot servers, including e-mail, print, and applic ation servers and their associated operating systems and software Manage and maintain all network hardware and equipment, including switches, hu bs, printers, and wireless devices Respond to and document incoming calls regarding problems with AS400, network connectivity, software, hardware, server and peripheral issues Develop and maintain an inventory of all hardware, software and networking equ ipment Ensure that Windows-based workstations/servers comply with standards, licensin g agreements, and configuration guidelines Deploy Windows service packs, hot fixes, system updates, and vendor-supplied p atches Basic support of Caldera SCO server Support efforts for remote users through VPN access Conduct research on Windows-related hardware and software in support of procur ement and system development efforts Assist in the planning, design, development, and deployment of new application s and enhancements to existing applications Meet with decision makers, systems owners, and end users to define business re quirements and systems goals, and identify and resolve business systems issues KEY CONTRIBUTIONS Changed backup and anti-virus software vendors which saved the company several thousand dollars Selected and deployed anti-malware software to complement existing anti-virus installations Reduced workstation set-up time by creating preconfigured setups to easily str eamline OS system implementation and security properties configuration Built and configured a WSUS server in order to stay current with Microsoft Upd ates Built a help-desk and inventory server that tracked all hardware, software and licensing as well as documenting follow through with end-user issues Created a blog for end-users that provided articles and training in a non-tech nical manner and also complimented in-house training EDUCATION Certifications CompTIA A+ CompTIA Server+ MCP Windows 95 MCP Windows 2000 Professional

Applied Associates of Science: Construction Technology - Community College of the Air Force Additional Studies: Oklahoma State University - Geology, 3 years Oklahoma State University Technical Branch - Architecture, 1 year Hartnell College, Salinas, CA - Construction Management, 2 years New Horizons of Minnesota: Updating Active Directory Skills to Windows Server 2008 Planning, Implementing and Maintaining Microsoft Windows Server Active Directory 2003 Windows Vista Skills Update for Windows XP Office 2007 New Features ADDITIONAL WORK HISTORY and EXPERIENCE 10/95 - 11/99 LucasVarity, Rushford, MN, Customer Return/Warranty Coordinator 6/95 - 8/95 McGhie & Betts, Rochester, MN, Drafter (contract through Express Per sonnel) 9/91 - 1/95 City of Monterey, Public Works Department, Monterey, CA, Engineering Technician 1/88 - 1/95 Air National Guard, Moffett Field Federal Air Station, CA, Engineeri ng Assistant 3/84 - 1/88 United States Air Force, Texas, Korea, Oklahoma, Engineering Assista nt

ACTIVITIES Board Member: River Junctions Arts Council, Wabasha, MN City Council Member: City of Minneiska, MN Election Judge