Jose A. Roman 20447 NW 250th St, High Springs, FL 32643 (Cell) 787.638.2666 jr15c2ea8@westpost.

net Information Technology Management a" Infrastructure / Operations / Services Performance-focused and visionary IT leader credited with multimillion-dollar sa vings through enterprise-level technology utilization, groundbreaking improvemen t of IT Systems, and exceptional strategy development. Resourceful big-picture t hinker and Go-to leader that drives change by mapping business vision/mission in to technology strategic initiatives that delivers business value through outstan ding resources (People, Process & Technology) management. Vast experience in hea vily regulated industries like Biotech / Pharmaceuticals and Banking. CORE COMPETENCIES > Strategic Business / IT Alignment > Portfolio Management > Systems Security Management > IT Controls (Cobit/ITIL) > Financial Management > Business Case Management > Change Management > Virtual Teams Management > Self Assessments/Audits Management > Disaster Recovery Management > Systems Development Lifecycle (SDLC) > Service Levels Management SELECTED ACCOMPLISHMENTS > Reduced expenses by $25mm by implementing the Corporate Enterprise System Stra tegy using SAP and MES as core ERP and Manufacturing Execution Systems. > Contributed to cost savings of more than $10mm by: Implementation of a Global , Regional and Site support model for business technology services, Optimizing I T support contracts and service level agreements in alignment with business goal s, risk and resources; and improved infrastructure equipment refresh cycles accu racy, from 60% up to 90%. > Successfully organized and managed manufacturing sites operations shutdown com mittees overseeing $25mm in capital projects and successful coordination of thou sands of critical and high risk activities. > Led the design, construction, commissioning, and qualification of a $4mm, stat e-of-the-art regional data center in order to meet 99.98% of IT service reliabil ity required by the business. > Regionalized and optimized the IT service desk operations by reaching 90%+ of first time call resolution, 3% abandon rate and $1.5mm of operating expense savi ngs. PROFESSIONAL EXPERIENCE IT Governance Advisers - Enterprise Consultant: Provided general consultancy in the IT Governance arena specifically in the areas of Strategic/Tactical Plannin g, Project Portfolio Methodology, Project Management, Enterprise Assets Manageme nt, Process Improvement and Efficiencies, ITIL (Service Delivery) and Cobit (Int ernal Controls). Pfizer Pharmaceuticals Co (Formerly Wyeth Pharmaceuticals), various locations an d management roles: >IT Senior Director: Corporate (1Q2006-2Q2010): Managed the USA Global IT shared services operations (Infrastructure, Operations, & Service Desk) lifecycle for 12k regional clients; 125+ staff (70 FTEs/ 55 Contractors), $20mm operating budg

et, and $5mm capital budget. Implemented, tracked and improved effective global portfolio programs (40+ projects per year); developed and tracked performance me trics (SLA / SLO) in alignment with business goals; managed staff performance, d evelopment and talent management. Served as client liaison to identify, recommen d, develop, implement, and support cost-effective technology solutions for all a spects of the organization. Core team member of the Service Management Steering Governance Committee with global oversee of corporate service catalog. Served as key IT business partner by aligning corporate, operations, and remote sites nee ds into a cohesive strategy. Developed and managed the Corporate Self Assessment s / Auditing protocols and processes with outstanding compliance results. >IT Director: Manufacturing Business Unit (4Q1997-1Q2006): Managed the complete IT life cycle operations at two of the most important manufacturing plants, for the corporation, with 3k+ internal clients; 75+ staff (40 FTEs / 35 Contractors) , and administered operating and capital budgets of $5mm and $2mm, respectively. Ensured compliance with SOX and FDA guidelines; implemented effective portfolio strategy; facilitated the integration of engineering, automation, and manufactu ring systems / technologies under a unified IT governance structure. Provided ov ersight for system and application complete lifecycle (SDLC). Served as key IT b usiness partner by aligning business units and IT needs into a cohesive strategy . Planned, coordinated, directed, and designed all operational activities of the IT department, as well as provided direction and support for IT solutions that enhance mission-critical 24x7 business operations. >IT Manager: Commercial Business Unit (2Q1987-4Q1997): Managed the implementati on of the first automated sales and distribution system, for the corporation, us ing BPCS enterprise system package based on an AS400 platform (overall saving of $1.5mm a year in operating expenses plus a realized sales increase of $75mm a y ear). Managed the Client Systems Support (Desktop hardware, software, help-desk) , as well as the infrastructure architecture and operations. EDUCATION / CERTIFICATIONS > Masters in Information Systems Management (Cum Laude): Electronic Data Process ing College of PR > BS in Computer Science & Business Administration (Magna Cum Laude): Electronic Data Processing College of PR > Certified Information Systems Auditor (CISA)-ISACA: 0972872 > Certified Information Security Manager (CISM)-ISACA: 0912259 > Certified Internal Controls Auditor (CICA) > ITIL v3 Fundamentals Certification