89 Postgate Road, So.

Hamilton, MA 01982

978-468-1611

Profile I am a highly motivated sales manager with substantial experience in marketing a nd customer-relationship building, and a focus on getting the job done. A creati ve problem-solver, I seek solutions for immediate issues while looking to implem ent procedures and policies to eliminate problems in the long run. I have excell ent interpersonal and organizational skills and have shown a demonstrated abilit y to promote growth and develop new opportunities. Liberty Publishing, Inc, Beverly, MA 1997 - Present Sales Representative/TMS Manager/Training Consultant/Sales Manager * Manage new Turnkey Marketing Solutions electronic marketing software program a nd expanded client base from less than 50 clients to more than 200 in 7 months * Developed Basic & Intermediate online training classes to promote product fami liarity and increased client usage productivity by 52% * Directed program development based on customer feedback, personal experience, and anticipation of emerging needs. Created new customer support features to ass ist in simplifying program usage. * Managed customer service team and developed one-on-one follow-up training prog ram to assist in subscribers' productivity, support, and knowledge base * Developed comprehensive sales tracking spreadsheet for sales totals analysis a nd production management * Maintained lead in sales & production over the last five years, averaging $300 ,000 per year * Set up customers' accounts and invoicing in Peachtree and other industry-speci fic computer systems, processed sales orders, and created personalized imprints using Adobe Photoshop and Illustrator AXCELIS (Eaton Corporation - SEO) 1996 -1997 Environmental Health & Safety Coordinator * Created interactive database to assist maintaining employee pre-hire/medical s urveillance exam records with tracking and processing of related invoices for ex ams and services * Organized all safety and ergonomic training, class scheduling; booked training locations; handled employee enrollment; and maintained training database * Processed all Accident/Illness/Injury Reports and prepared First Report of Inj ury forms 118 and 101 for Department of Industrial Accidents * Maintained Worker's Compensation and Short-Term Disability Records The Hospitality Group/Directional Marketing 1994 - 1996 Office Manager/Marketing Coordinator * Managed various marketing and promotional projects for Small Luxury Hotels of the World (SLH) * Coordinated joint SLH/Cystic Fibrosis Foundation promotions in Los Angeles, Ch icago, and Boston to increase bookings and name recognition * Administered Allied Percival International Travel Agency promotions spotlighti ng the SLH groups in England, France, Ireland, Scotland, and Europe to maximize exposure to travel agents and targeted guests * Researched and analyzed sales and marketing information, and developed compreh ensive marketing reports for presentation to clients * Organized all stages of sales training classes administered by The Hospitality Group/Directional Marketing * Developed and administered various aspects of direct mail/telemarketing campai gns for clients and coordinated sales/marketing staff and client account interac tion * Managed day-to-day office functions, processed invoices, and handled collectio n of outstanding accounts receivable

United States Representative Peter G. Torkildsen 1989 - 1994 Executive Assistant - United States House of Representatives * Oversaw budgeting, voucher, and accounts payable processes for DC and District Offices * Supervised reception and intern staff and constituent direct services, also ac ting as White House Liaison * Handled personal correspondence for Congressman, maintained all gift records, and ensured compliance with the House Ethics and House Finance Administration re quirements * Coordinated schedule of Congressman and staff of Washington Office Assistant Finance Director - Citizens for Peter Torkildsen 1993 - 1994 * Coordinated events and assisted with fundraising * Maintained accurate contribution records for required filings * Assisted with visibility and ballot requirements Administrative Asst, Commissioner Torkildsen, MA Dept of Labor & Industries 199 0 - 1993 * Handled correspondence for Commissioner Torkildsen * Researched and responded to complaints received by Commissioner's office * Managed all scheduling, arranged department meetings, and developed agendas Legislative Assistant - Honorable Peter G. Torkildsen, 13th Essex District 1989 * Analyzed effects of pending legislation * Researched bill histories and legal issues * Responded to constituent correspondence and case work * Handled personal correspondence and managed schedule Computer Skills: Excel, Word, PowerPoint, Peachtree, ACT, Illustrator, PageMaker , Photoshop Education: North Shore Community College