Mary L. McLinnaham Jones U.S. Citizen ???

Top Security Clearance 3925 Elan Court Bowie, MD 20716 (H) 301-717-8156 (M) mm15a2090@westpost.net Branding/Capability Statement Finance Customer Support Services Technician offering strong leadership perspectives and experiences required creating a culture of accountability, organizational excellence, and quality of service associated with: ??? Explaining actions taken in regard to military member???s entitlements, allowances or collection actions ??? Knowledge of standardized military pay rules, regulations, laws, procedures or operations to determine, process, and explain standard military pay actions taken in regard to service member???s pay account ??? Ability to use various pay system coding procedures and requirements for each type of pay document processed to enter, review, or change information in pay account and avoid adverse impact on previous actions ??? Being subject matter expert for Public Laws, regulations, local policies governing administration, and accounting concepts required managing accounts receivable and collection functions of Third Party Collection Program Added Values Offered Financial Analysis/Audits ??? Accounts Payables/Receivables ??? Third Party Collections Cash Management ??? Disbursements ??? Reconciliations ??? Information/Document Management ??? Travel Vouchers ??? Base Pay ??? Civilian/Military/Reserve Pay ?? ? Basic Allowances for Quarters/Subsistence ??? Family Separation Allowance ??? Incentive/Hostile Fire Pay ??? Bonuses ??? Pay Adjustments ??? Debt Collections ??? Needs Assessment ??? Problem Identification/Resolution ??? Business Start-Up ??? Marketing Campaigns ??? Invoice Management ??? Budget and Business Plan Development Professional Profile Jan 2008 ??? Present Military Pay Technician ??? Teksouth Corporation 1535 Command Drive Room D101, Andrews AFB MD 20762 Supv: TSgt Yolunda Heyward W (301) 9817269 H (240) 432-2941 Operations Functionary: Utilize various pay system coding procedures for each type of pay document processed to enter, review, or change information in an individual???s pay account. Verify actions to avoid adverse impact to previously processed actions. Provide demonstrably superior service with highest degree of responsiveness to personnel inquiring about pay/entitlement related issues. Reconcile out-of-balance conditions resulting from payment/pay authorization, payment, merged accountability and fund reporting (MAFR), and detail payment/voucher total imbalances, Incorporate maximum flexibility into work requirements based on short deadlines and rapidly change situations requiring short term, quick response plans, and actions. Decision-making authority for content, accuracy, format, and distribution of informational products utilizing word processing, spreadsheet, and presentation software. Audit Travel Vouchers/Pay Records: Examine permanent change of station, do it yourself moves, civilian/military and other select types of official trave l vouchers. Review information for completeness and accuracy. Conduct

authoritative audits and review of progressively challenging work assignments that involve systematic examination of financial records to resolve pay or entitlement discrepancies. Inspect source documents and pay records to determine cause of errors and initiate corrective actions. Review financial data collected from varied sources to determine areas where in-depth analysis is warranted. Take appropriate action base on analysis of quality data. Provide feedback/recommendations to personnel of affected area. Confirm actions are initiated that preclude recurrence through corrective actions and evaluation follow-up. Independently analyze computer generated error listings to determine cause. Affect appropriate action to isolate/correct root cause of problems. Mary L. McLinnaham Jones page 2 Transition Briefings: Administer briefings for deploying, separating, and retiring personnel. Share knowledge of various benefits and entitlements and cause/effect of various types of elections. Offer detailed explanations of how pay and allowances are calculated. Respond to complex military pay/benefits questions. Dispense information necessary to help personnel obtain maximum gains from available benefits. Customer Relationship Management: Use seasoned consultative skills to address pay based inquiries and plan and coordinate actions designed to correct errors. Cultivate/facilitate strategic relationships with internal/external customers, which significantly enhance communication and problem resolution capabilities. Sep 1996 ??? Dec 2007 Financial Assistant, GS-0503-7, (Promoted Within) National Naval Medical Center (NNMC) 8901 Wisconsin Ave Bethesda, MD 20889 Supv/Contact Info: Wanda Lassiter (202) 622-3879 Collection Agent: Oversight management of account receivable functions for Third Party Outpatient Collections from governmental payers, Managed Care, and Commercial Insurance Carriers. As Senior Financial Assistant, in Third Party Outpatient Collections Division, conducted real-time financial Analysis to ensure to ensure deliverables complied with key control objectives, risk mitigation measures, and managed care contract terms enforced . Appropriated International Classification of Diseases (ICD-9) and Current Procedural Terminology (CPT-4) codes for itemized charges. Reviewed insurance bills and/or medical claims containing problems. Confirmed bills submitted to insurance carriers were limited to medical care for services provided. Reviewed insurance payments. Challenged questionable reductions and denials in reimbursement received. Sent questionable payments/denials back to insurance company for review and reconsideration. Posted insurance payments received to computerized patient account. Reconciled depository accounts??? monthly. Effort, expertise, customer focus, and ability to lead recognized by management. Promoted within to position with increased levels of responsibility. Personnel Management/Accountability: Led from position of strength, focus, and results following leadership, cooperation, communication, and commitment (LC3) principles. Maintained effective balance between direction and delegation. Held full management

responsibility for creating a culture of accountability, expectation, and performance from support staff. Created and maintained culture of high achievement through performance management. Made recommendations for improving effectiveness, efficiency, and timeliness of work operations. Promoted ???best practices??? and strong work ethic. Assigned work requirements. Explained importance of functions, goals, and desired outcomes. Workforce Training/Development: Supported management???s goals to retain highly qualified Performance driven workforce. Trained/cross-trained employees to acquire or enhance knowledge related to position specific proficiencies. Made certain employees understood current operational procedures. Assessed effectiveness and compliance with established industry standard guidelines. Motivated Employees to perform to the best of their ability as individuals and a team. Assessed expertise and ability to meet operational needs that facilitated achievement of critical business objectives and simultaneously improved and increased organizational effectiveness/capabilities aligned with long-term goals for being prepared, diverse, and supportable in accordance with Department of Navy Human Capital Performance Goals, Navy Talent Management Standards for Success, and Office of Personnel Management (OPM) Human Capital Standards as outlined in Human Capital Accountability and Assessment Framework (HDAAF). Commitment to excellence contributed well beyond senior management expectations producing strong bottom-line results. Supply Officer: Purchased supplies using Government Purchase Card. Maintained accountability And appropriate stock levels for office supplies and equipment. Researched alternate source of supplies from multi-source items to procure at lowest possible cost while still assuring superior quality. Partnered with vendors to coordinate delivery, requirements, and to resolve discrepancies or eliminate delays. Upon receipt, examined documents, materials, and products, to assess completeness, accuracy, and conformance to order specifications. Mary L. McLinnaham Jones Page 3 Conducting Audits: Developed audit plans requiring use of conventional and advanced auditing Techniques required to evaluate pertinent data. Independently conducted internal reviews. Summarized results assuring findings were clear, concise, and adequately supported by factual comprehensive background materials and working papers. Processing Invoices: Upon receipt, conducted review of invoices, and supporting documents to ensure financial integrity, that vouchers were fully prepared, ready for audit certification, and payment. Consulted in person, by telephone, and e-mail. Referred to contract requirements, records, orders,

correspondence, and other possible data-sources to develop adequate grounds for allowing or disallowing vouchers. Ensured all payments were made in a timely manner to avoid any interest or other penalties that may have been incurred. Data Analysis/Organizational Reporting: Input/extracted data from search and retrieval systems. Generated time sensitive reports for submission to reviewing authorities as mandated by timelines. Reviewed tracking system data to ensure execution. - Third Party Collection Report ??? Prepared monthly. Reflected reimbursements due from insurance companies. Customer Interface: Responded to collection inquiries. Notified patients of claim investigation results and any planned adjustments. Ensured experience was interactive, engaging, and reassuring. Entrepreneur Venture Amere???s Coffee In A Glass, Bowie, MD?????????????????????????????????????????? ????????????Dec 2007 ??? Present Home-based flagship operation: Founded successful coffee delivery company. Turned passion for service into earning operation. Developed concept, business plan for products to be sold, and revenue goals. Personally recruit, hire, train, determine work schedule, and mentor staff to enhance customer service and proceeds profit margin. Accountable for cost control, budgeting, acquisitions, profit and loss, payroll, accounts payables and recordkeeping. Maintain expenses below budget through accurate planning, purchasing, and cost-effective operating procedures. Academic Showcase Sep 1992 ??? Dec 1993 A.A. Accounting Degree Candidate Central Texas College, Washington DC (24 S/H) Professional Development Comptroller Training 2005; Introduction to Analysis 2003; Customer Service 2003; Computers Made Easy 2000; Business Writing 2000 Information Management Systems Master Military Pay Account System (MMPAS); Defense Joint Military Pay System Active Component (DJMS-AC); Defense Finance and Accounting Service-Denver Center (DFAS-DE); Defense Finance and Accounting ServiceSouth Dakota Center (DFAS-SD); Case Management System (CSM); EFinance; Leave Web; Personal Identity Portal (PIP); Defense Civilian Pay System (DCPS); Remedy: Reserve Travel System (RTS); Financial Management Workflow; Third Party Outpatient Collections System (TPOCS); Composite Health Care System (CHCS); Healthcare Common Procedure Coding System (HCPCS) Honors/Awards Special Act Award 2007, 2006, 2002, 2001 NNMC Civilian Award of Excellence 2005, 2002