Mengly Khov 2146 Galveston Ave. Unit B * San Jose, Ca. 95122 * 408.981.1609 * mk15a06aa@west post.

net FINANCE - BANKING Branch Management/Customer Service Consistent achievements as a strong producer- increasing revenues, portfolios an d profits through expertise in business development, relationship building, and exceptional follow-up skills. Strong organizational skills and communication abi lities. Demonstrated broad-based strengths and accomplishments in: Finance & Banking Team Management Loan/Account Origination Customer Service Relations Supervision/Leadership Sales Management Teller Operations Communic ations Continuing Education

PROFESSIONAL EXPERIENCE HSBC Bank, Milpitas, Ca - 03/2008 to Present Branch Relationship Banker Create strong, productive relationships with portfolio of clients via tailored f inancial planning, accurately providing suitable financial products and services , and delivering a consistently high level of customer service. Identify prospec tive clients and develop and implement presentations for clients. Continually ex pand referral networks through internal business partners and existing clients. Extensive knowledge of bank deposit and lending products. Train CSR on sales ma nagement and techniques. Accomplishments: * Ranked 3rd in the West Coast Region and 15th overall (out of 487) in sales p oints in 2009 * Sales Excellence Award recipient for 2008 * Ranked 1st in the West Coast Region and 5th overall (out of 358) in sales poi nts for 2008 HSBC Bank, Milpitas, Ca - 07/2007 to 03/2008 Assistant Branch Manager, AVP Helped opened a new Branch office in a new market. Trained and coach new tellers in customer service and referral techniques. Review new account opening docume nts for completeness and accuracy. Open new accounts for customers. Communicate changes in policy and training requirements to branch staff in a timely manner. Accomplishments: * Maintained proper banking compliance that results in passing of Branch Audits * Exceed branch working contribution goal with 159% in Q3 of 2007, 139% in Q4 of 2007, and 125% in Q1 of 2008 Citibank, Santa Clara, Ca - 05/2006 to 06/2007 Operation Manager Manage Financial Associates to maximize referral opportunities, establish consis tent leadership and communication process to financial center staffs on all cont rol matters. Ensure staffs provide consistent and superior client service by mon itoring quality of service. Implement operational integrity by following through on action plans to improve operational controls and minimize potential financia l losses. Create and maintain appropriate level of focus in daily operations in

the financial center. Accomplishments: * Consistently passed company's quarterly audits and passed Annual Compliance a udit * Promote and mentor teller associate to become a successful Personal Banker Citibank, Los Altos, Ca - 05/2005 to 05/2006 Service Officer Assisted managers, sales associates, and operational personnel with their daily functions. Monitor staff's work through the company's monthly audit. Effectively resolve client's issues through available resources. Troubleshoot any problems that arise in the Branch to maintain the functionality of the business. Accomplishments: * Recipient of Regional's President Award for the fourth quarter of 2005 * Recipient of Service Excellence Award for the second quarter of 2006 Citibank, San Jose, Ca - 04/2004 to 05/2005 Personal Banker Attract businesses to the Financial Center and simultaneously developed relation ship with existing customer to improve retention ratio. Provide superior custom er services that result in cross-selling to other business units. Maintain a wo rking relationship with staff to create a winning team Accomplishments: * Consistently achieved top 20 ranking in the region (110 personal bankers) LICENSES Series 6/63 California Health and Life Notary Public EDUCATION/TRAINING BS in Business Administration- Finance - San Jose State University