Date of statement 11 October 2011

We sent your last statement on 21 July 2011 This is not a tax invoice For electricity at 26 Cormorant House 2 Alma Road Enfield EN3 4QG

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FFS/D2/S6

Any questions?
Call us on

0845 052 0000

We're open Monday to Friday 8.00am until 8.00pm and Saturday 8.00am until 6.00pm. All our call centres are in the UK

FXRB

Mr Malangi Mpanzu 26 Cormorant House 2 Alma Road Enfield Middlesex EN3 4QG

Account number

0107 9637 6840

Your electricity statement

We'd like to change your Direct Debit - see below for details

Your energy & plan

Your plan
E.ON EnergyOnline

Payments & adjustments

Thanks for the payments since your last statement You've paid 40.00CR on: 1 Aug 11 1 Sep 11 3 Oct 11

You've used

We've used your electricity meter reading

Electricity: read by you 11 Oct 11

901 kWh of electricity These figures are based on your electricity reading

7 5

120.00
credit
Discounts & rewards
+
earned this time

We'd like to change your Direct Debit to 55.00

To make sure you're not paying too much or too little, we regularly review your payments. Using your current prices, account balance and previous energy usage we've calculated that we'd like to change your monthly Direct Debit to 55.00. We'll start taking this on 1 November 2011 You don't need to do anything.

120 Tesco Clubcard Points Your discounts

14.48 Online Discount

Your new balance - you're in debit

We'll carry this balance onto your next statement.

14.48
credit

45.18

We've included your key facts

We've included an annual reminder of the key facts about your usage and your plan with this statement.
0226

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FAS/D2/S6

Contacting us
Any questions? Call us on

Our commitment to you

If we ever fail to give you the high standards of service you expect from us, please call us so we can put things right. Step 1 Call our specialist Complaint Advisors on 0845 300 6301 to discuss your complaint. Step 2 If they are unable to resolve your complaint, please ask to speak to a manager. Step 3 We would very much hope that your complaint will have been resolved by this stage, however please contact the dedicated team at our Directors' Office on 0845 302 4340 , or email

To get a large print, talking or Braille bill, call 0800 051 2193
E.ON Energy Solutions Limited Registered Office:
Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England & Wales, No: 3407430. For training purposes, we may record calls from time to time

0845 052 0000

We're open Monday to Friday 8.00am until 8.00pm and Saturday 8.00am until 6.00pm. Go to eonenergy.com to email us or find answers to frequently asked questions. Write to E.ON, PO Box 7750, Nottingham, NG1 6WR. Minicom 0800 056 6560 textphone suitable for deaf customers. Moving home? Please read your meter, then call us on 0845 303 3020.

Emergencies
Power cut? Call 0800 783 8838 - open 24/7 Smell gas? Call 0800 111 999 - open 24/7 24 hours a day, 7 days a week

DirectorofCustomerService@eonenergy.com or write to our Customer Service Director at E.ON, PO Box 9069, Nottingham, NG1 9BU.

If you have followed each of the above three steps and we have still not managed to resolve your complaint within 8 weeks, you can contact the Energy Ombudsman on 0330 440 1624 Other information For clear, practical consumer advice, contact Consumer Direct on 0845 404 0506 or at www.consumerdirect.gov.uk

Tracking your energy usage

How much do I use everyday? Electricity: 11 kWh currently 9.3 kWh this time last year
f f

How much do you estimate I will spend in the next 12 months? Electricity
f

594

Why are my payments different to what you estimate I will spend?

When we work out your Direct Debit amount, we look at lots of factors:

Estimated readings were used to calculate your average electricity usage this year.

This estimate is a guide, as we forecast your usage on a monthly basis your calculation may differ slightly from our estimate. We've based these forecasted costs on your usage in the last 12 months and your current prices. Our calculation is below: 1 Forecast Electricity usage 4,189 kWh 2 Your current Electricity prices First 900 kWh each year 24.31p each Next kWh 12.59p each 3 Discounts and VAT 6% Direct Debit Discount 2% Online Discount 19.1 No Mains Gas Discount VAT rate of 5.0%.

First, we work out how much your

How much did I use in the last 12 months? Electricity

f

charges are likely to be before your next annual review date, which is normally in Spring. payments you're due to make at your current amount, and make sure we've taken those into account. to pay into the number of months left before your next annual review (which might not be exactly 12 months away).

4,189 kWh

Then, we look at your balance and the

From Nov 10 to Oct 11. Electricity usage based on estimated readings.

Finally, we divide the amount you need

Normally, we try to get you back to a zero balance by your annual review. This means that you shouldn't build up a large debt or a large credit.

Got a question?
Why are there two sets of readings and charges?
Our electricity prices changed on 13 September 2011. This statement shows one set of meter readings and charges up to this date, and another set from the price change up to your latest reading.

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FSD/D2/S6

Any questions?
Call us on

0845 052 0000

The details
q

We're open Monday to Friday 8.00am until 8.00pm and Saturday 8.00am until 6.00pm. All our call centres are in the UK

Account number

0107 9637 6840

Your last statement

Meter readings
Electricity
f

Total to pay on your last statement on 21 Jul 2011 Payments and adjustments
40.00 CR Payment Received 40.00 CR Payment Received 40.00 CR Payment Received
f

46.42 120.00 CR

Up to 13 Sep 11

Meter K95ES31448
608 57 61 4 54 =

on 1 August 2011 on 1 September 2011 on 3 October 2011

read by us 20 Jul 11 est 13 Sep 11

kilowatt-hours From 13 Sep 11

597
f

Electricity

Your energy costs - How we worked them out

Total

61 4 54 61 7 58

est 13 Sep 11 read by you 11 Oct 11

Electricity Up to 13 Sep 11 Normal 597 kilowatt-hours (kWh) used

Normal first units used 133kWh at 22.1p each Normal next units used 464kWh at 11.17p each see meter readings 29.39 51.83
=

kilowatt-hours = 304 Key est = estimated read

Your supply details

f

Electricity distributor:EDF Energy, Fore Hamlet, Ipswich, IP3 8AA

Electricity

81.22

Meter serial number: K95ES31448 Supply number:

After price change on 13 Sep 11 Normal 304 kilowatt-hours (kWh) used

Normal first units used 69kWh at 24.31p each Normal next units used 235kWh at 12.59p each

see meter readings 16.77 29.59

=

S
46.36 127.58

01 801 003 10 1303 8117 644

Your usage
q

Your new balance - how we worked it out

Total to pay on your last statement on 21 Jul 2011 Payments and adjustments Usage Online Discount VAT
f

46.42 120.00 CR 127.58 14.48 CR 5.66

=

at 5.0% on 113.10

Account balance

45.18

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Any questions?
Call us on

Your key facts

This is your annual statement - it includes all the key facts about your energy costs and your plan.

0845 052 0000

We're open Monday to Friday 8.00am until 8.00pm and Saturday 8.00am until 6.00pm. All our call centres are in the UK

Account number Date of key facts 11 October 2011

0107 9637 6840

Your energy
How much energy do you estimate I will use in the next 12 months? Could I use less and save? Electricity
f

4,189kWh used at a cost of 594.00

see your statement for how we worked these figures out.

We may be able to help you - we can help you find ways to use less energy and save money by being more energy efficient

Go to eonenergy.com/savingenergy for ideas, including our free Energy Saving Challenge which could save you up to 200 1

Ways to lower your energy bills

We can help you save both energy and money by becoming more energy efficient. For great ideas, including our free Energy Saving Challenge which could save you up to 200 1, go to eonenergy.com/savingenergy .

Your plan
What plan am I on? When does my plan end? Do I have a cancellation fee? How much do I pay? E.ON EnergyOnline Your plan is ongoing - it doesn't have an end date No Electricity First 900kWh each year Next kWh
These are our current prices excluding VAT

24.31p each 12.59p each Choosing your energy supplier

We're always aware that you can switch energy supplier if you want to do so, and want to thank you for choosing us. Switching won't affect your supply and you can get clear, practical advice from Consumer Direct on 0845 404 0506, or at consumerdirect.gov.uk If you want to switch supplier, you may need to pay any outstanding balance before you can switch.
1 Average saving achieved by implementing measures identified from 1,395 customer completed energy efficiency surveys between 1 November 2008 and 21 January 2009

What discounts do I get?

6% for paying by fixed monthly Direct Debit that's the same as about three weeks of free energy each year 2% Online Discount 19.1 No Mains Gas Discount Electricity - On this plan the prices are 2% cheaper than our Standard plan, and remember this additional discount is for managing your account online, if you are not receiving this discount on your bill please make sure you sign up to manage your account online
The Electricity percentages are based on annual Electricity usage of 3,300kWh, your consumption may differ from this.

How does my plan compare to your Standard plan when paying by fixed monthly Direct Debit ?

How can I find out more?

Just call 0845 052 0000 or go to eonenergy.com If you would like to talk about your plan or our other plans, please get in touch.

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