Emma Leonia Warren 7232 Donnell Place Apt. B-7 District Heights, MD 20747 (301) 736-9498 E-mail = ew13cf632@westpost.

net QUALIFICATIONS: * Possess nearly 40 years of administrative support experience in both the publ ic and private sectors. Held positions such as Clerical Assistant, Secretary a nd Administrative Assistant /Officer with the District of Columbia Government . Worked (post- retirement) as P/T Receptionist with the American Hotel & Lod ging Association. Experience with the Cisco telephone systems , various dupl ication/scan machines and metered postage machines. * Computer Literate -- Possess an excellent knowledge of Microsoft Office Prog rams such as MS Word , Excel and Outlook. Also have a good working knowledge of MS Access and several standard data base systems. * Two years retail sales experience. I consider myself a friendly, outgoing in dividual who has excellent communication skills ( both oral and written). Am organized , reliable, trustworthy , and able to multi-task. WORK HISTORY: 11/1/2001 -- 02/17/ 2009 Receptionist/Clerk (P/T)- American Hotel & Lodgi ng Association Ending Salary: $16. Per Hr. Supervisor: Alice Laughlin Telephone: ( 202) 289-3100 Provided back-up coverage of the Association's central telephone system. R eceived incoming calls and visitors; determined the nature of the call or visi t and directed as necessary. Provided clerical support as requested. Assiste d in mass mailings; Updated and merged data base files; Operated various o ffice machines ; Processed outgoing mail thru automated postage machine and delivered mail to pick-up point. Resigned - health issues. 09/1968 thru 08/08/2000 Administrative Officer - DC Government /Departme nt of Health End Salary: $ 49,500 Per Yr. Supervisor: Herbert Weldon (retired) or Adrienne Cooper (202) 442-9050 Held several positions during 32 year tenure with District of Columbia Governm ent; which included Clerical Assistant, Secretary, Staff Assistant and Admini strative Officer. As Administrative Officer for the Health Care Finance Admini stration, I performed as a member of the Senior Management Team. Responsibl e for all Emma L. Warren Page 2 (Work history continued ) administrative requirements in terms of office space, telephone service and supply and equipment acquisition .Negotiated contractual agreements for s ervices and/or supplies and processed vendor payments. Coordinated all perso nnel recruitment matters and certified biweekly payroll submissions. Establis hed and maintained internal accounting procedures for management of the Dep artment's annual operating budget. Early -Out Retirement with 32 years of service. 10/84 - 3/86 Cashier (Part-Time) - Montgomery Ward Stores Ending Salary: $6.00 per Hr. Supervisor: Unknown ( Store out of Business

) Performed as a team member; assisted customers in merchandise selections and pro cessed purchase transactions. Received refunds/exchanges and was responsible fo r cash register close-out at the end of day. Part-time staffing reduced. EDUCATION /TRAINING: June - 1967 High School Diploma Spingarn High Schoo l , Wash. DC 09/72 - 3/74 Office Admin. (Incomplete-96 Qtrs.) Federal City College, Wash . DC 1972 - 1996 In-Service Training (415 hrs.) US Office of Personne l Management & DC Government 10/97 -05/98 Introduction to Windows & N. Virginia Communit y College Microsoft Office Suite Programs. (12.6 CEU) 08/98 -12/98 Introduction to the Internet (6 CEU) Univ. of D.C. Wash. DC BUSINESS/PERSONAL REFERENCES: Provided upon request. HOBBIES/INTERESTS: Interested in domestic travel -- Like all kind of Music -- Proficient at garment construction and alterations -- and Currently taking piano instr uctions.