ERIC B. HOWARD 402 Waters Cove Court Stafford, VA 22554 804-205-4861 eh123eb6a@westpost.

net Skilled IT Professional with extensive IT background using and implementing wide-ranging technologies and network hardware configurations to boost corporate value propositions, support technician staff through streamlined knowledge databases and deliver top-notch software and hardware services to clients. Expertly align IT resources with enterprise objectives. Reputable for slashing operational expenditures through adroit allocation of resources. Excellent training and development skills focused on the continuous delivery of top quality products/services. Business Continuity Disaster Recovery Information Technology Project Management Customer Service Customer Relations System Security System Documentation Systems Functionality System Implementation PROFESSIONAL EXPERIENCE MINT AUTO DETAILING LLC, Fredericksburg, VA * 2008-2011 Entrepreneurial start-up endeavor that provided high quality automotive beautifi cation and restorative services to retail and B2B markets. Owner and President * 2008-2011 Planned and developed company to address the need for helping young people becom e self-sufficient. Operational Highlights: * Established a working and training environment that supported youth employmen t stability and provide mentorship. * Developed business launch, marketing, and Internet web presence. * Provided inventory control, status accounting for EPA certification and compl iance for specialty chemicals. * Created automated business accounting system for receivables, payables and pa yroll. * Excellent customer satisfaction rating. PITNEY BOWES, Danbury, Connecticut * 1991-2008

Global $5.7 billion provider of integrated mail, messaging, and document management solutions. Infrastructure Specialist * 2002-2008 Led product development testing and configuration initiatives, encompassing network hardware and configuration options, outlining IP address scheme layouts and penning installation procedure instructions. Met with companies in wide-ranging industries encompassing the insurance, medical, communication, financial fields as well as government agencies as a consultant on various policies and information security practices. Operational Highlights: * Spearheaded security protocols for informational end-products to boost alignment with industry standards and security practices. * Devised and executed pre-implementation procedures to simplify client's installation process. * Directed project management teams comprised of up to 7 people to outline and mobilize customer network layouts and configurations. * Implemented customer-driven high-availability and disaster recovery processes and solutions. * Performed risk analysis, advising clients on applicable change management procedures to facilitate fast problem resolution by our company support technicians and the client's operations team. Senior Technical Support Engineer * 1999- 2002 Generated high customer satisfaction through the skillful leadership of projects that included managing vendors in support of field service operations and outlining phase out strategies for outdated products. Researched methods to boost value adds to business processes. * Customized network topologies for synchronization with customer environments. * Fostered a considerable business alliance with Stratus Computers to add additional value to company's Value proposition as referenced in an article on the topic. (http://www.stratus.com/resources/pdf/20040209.pdf). Computer Technician /Assembler * 1995-1999 Upgraded network configuration performance and adaptability. Built, calibrated, and programmed

computers to control production equipment. Recommended techniques to upper management to boost customer benefits. * Redesigned and automated build processes to cut one-third of the time off of product production, thus increasing production volume. Computer Operator/Customer Service Specialist, Stamford, Connecticut * 1993-1995 Spearheaded the implementation of numerous technological initiatives driving high-quality customer service backed by $50K budget. Completed project for only $44K, recovering $6K in costs to company. * Reengineered antiquated business processes to enhance the customer experience.

EDUCATION Candidate, Master of Science in Information Assurance Norwich University, Northfield, Vermont Master of Business Administration in Management American InterContinental University, Hoffman Estates, Illinois Bachelor in Information Technology, Summa Cum Laude American InterContinental University, Hoffman Estates, Illinois

PROFESSIONAL DEVELOPMENT Six Sigma Green Belt Training Introduction to Client Server Implementation

AFFILIATIONS Network Professionals Association American Management Association Project Management Institute

CERTIFICATIONS CompTIA CompTIA CompTIA CompTIA IT Project Plus Networking Plus I-Net Plus Server Plus

CompTIA A Plus CompTIA Security Plus Microsoft Certified Systems Engineer (MCSE) Certified Novell Administrator (CNA) Microsoft Certified Systems Administrator (MCSA) ArcServe IT Storage Specialist NAI Snifffer Certified Professional (SCA) CCNA (In progress) CISSP (In progress) SCCP eligible Certified Network Professional

TECHNICAL SKILLS Software: Microsoft: Windows NT/2000/XP, Word, Outlook, Excel, PowerPoint, Access, Project, Visio, FrontPage, SQL Server, Visual Studio, Lotus Notes, ClearQuest, Clientele, Novell Netware, Linux, Sniffer, Optiview, JCL (IBM Mainframe),VMWare, Oracle Hardware: LAN/WAN, Networking Topologies, Basic Protocols, Security, Encryption, Firewalls, Storage, Routers, Servers (Clustering and Ultra High Availability solutions (99.999% uptime)) and VPNs.