SAM SAADEH 4984 North Kilpatrick Avenue, Chicago, Illinois 60630 773.413.0007 saadeh_sam@yahoo.

com

SYSTEMS ENGINEER ~ IT TECHNOLOGY CONSULTANT ~ SYSTEMS ANALYST PROFILE OVERVIEW Highly motivated, technically savvy, and multifaceted Information Technology pro fessional, equipped with strong educational background and more than six years o f experience in technical management, computer operations, and customer service. Interested in pursuing a position within expansive workforce organization to ef fectively utilize knowledge, skills, and leadership expertise. Thrive in high-pe rformance technology solution installations, successful test environments creati on, and accurate technical documentation. Show verifiable strengths in implement ing and improving work procedures and increasing productivity and profitability. Strong and decisive individual armed with superior analytical, interpersonal, o rganizational, planning, and projecting skills. Extremely capable for surpassing all expectations and rendering optimum level of service regardless of time cons traints or special considerations. Well-versed in generating high-quality soluti ons that enhance efficiency of business and IT operations.

CORE STRENGTHS Technology Needs Analysis Technical Support and Troubleshooting Project Management and Operations Product Installation and System Security Visual and Language Programming Database Management and Design Networking Principles and Procedures Process and Productivity Improvement Customer Service and Relations Strategic Business Planning and Development

TECHNICAL SKILLS Access ~ C ~ C++ ~ Java ~ SQL ~ VB .NET ~ Concepts including ERP, Oracle

EDUCATION DePaul University ~ Chicago, IL MASTER OF SCIENCE IN INFORMATION SYSTEMS, WITH CONCENTRATION IN IT PROJECT MANAG EMENT (GPA: 3.6/4.0), 2003 DeVry University ~ Chicago, IL BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS (GPA: 3.4/4.0), 2001

PROFESSIONAL EXPERIENCE

COMPUTER SUPPORT SPECIALIST, El-Jeeb ~ Chicago, IL

20042010

Render technical support and assistance to clients to resolve and identi fy computer issues and concerns. Manage the preparation and arrangement of equipment for employee use; ch eck and ensure proper installation of cable, operating system, and appropriate s oftware. Proficiently handle the documentation of daily data communication transa ctions, problems, and installation activities. Function as help desk technician; courteously answer and handle phone ca lls/e-mails from people with software and hardware problems. Assist technicians in troubleshooting major hardware and software proble ms of defective products to vendors. Highlights: Established and cultivated rapport with clients through addressing their needs and concerns and providing information about the products and services th at the company offers. Provided effectual training to clients to utilize system and application s related to job functions, which broadened their skills and maximized workflow operations. Efficiently analyzed and determined operational issues in the client com puter systems resulting in total customer satisfaction and repeat business. OTHER EXPERIENCE ASSISTANT RETAIL SALES OPERATIONS, Verizon Wireless ~ Lincolnwood, IL SENIOR ASSISTANT MANAGER, Blockbuster Video ~ Evanston, IL MANAGER, Pizza Hut ~ Chicago, IL 19931997 1998 19992004

PROFESSIONAL AFFILIATIONS Alpha Beta Gamma International Business Honor Society ~ Association of Informati on Technology Professionals