Lyn Woppert Phone: 414-788-2109 8150 W. Forest Home Ave. #105 * Greenfield, WI 53220 Email: lw1336d9c@westpost.

n et QUALIFICATIONS SUMMARY A Customer Service Professional with a unique blend of expertise including: sales management, employee management, and project management Organization/Prioritization Coaching and Development Sales, Support, and Account Management Demonstrated Ability of Interaction Customer Service Management Event Coordination Leadership by Example . Applied Knowledge & Demonstrated Strengths . * Empowering team members * Improving process and procedures * Negotiation and analysis * Demonstrated ability of interaction * Excellent listening skills * Database Management * Account reconciliation * Customer service liaison HIGHER EDUCATION Ashford University . Clinton, IA . Expected graduation date of June, 2012 Master of Arts in Organizational Management University of Wisconsin-Oshkosh . Oshkosh, WI . Graduated 1977 Bachelor of Science in Journalism: Advertising/Public Relations Minor: Marketing PROFESSIONAL EXPERIENCE MC, Incorporated . Milwaukee, WI . 2004-2010 Business Communications Simplified BUSINESS TO BUSINESS SOLUTIONS CONSULTANT * Increased clients net earnings by reducing costs and improving efficiency. * Successfully organized and executed the consolidation of thousands of business and personal accounts. * Proactively audited accounts for optimum cost/benefit ratio. * Served clients as the point of contact for all aspects of customer care. * Traveled to meet clients regularly to resolve issues and uncover the need for value added services. * Conducted on-site training sessions on how to utilize devices and /or workforce solution applications. * Client database included more than 150 companies nationwide. * Average ROI per unit sold consistently exceeded industry standard.

PROFESSIONAL EXPERIENCE PROFESSIONAL EXPERIENCE Resume of Lyn Woppert - Page Two MC, Incorporated continued... SALES SUPPORT ADMINISTRATOR * Provided total support to a sales staff of 14 people, including 3 executives. * Answered phone inquiries and acted as a liaison between customer and carriers. * Analyzed customer bills for rate plan optimization * Reviewed customer bills and recommended changes. * Order entry for all seven carriers. * Inventory management. * Customer database management. * Customer Invoicing. * Generated commission and various other sales reports. Ewald Chevrolet Buick . .... Oconomowoc, WI . .... 2003-2004 ADMINISTRATIVE ASSISTANT TO THE NEW CAR MANAGER * Received incoming inventory and customer orders. * Assisted customers and monitored traffic flow in the showroom. * Negotiated dealer trades. * Managed driver pool. * Coordinated fleet deliveries. * Ordered showroom supplies Griffin Ford . .... Waukesha WI . .... 1999-2002 NEW CAR SALES ASSOCIATE

* Sale, preparation and delivery of new cars and trucks * Participated in marketing campaigns * Worked closely with finance and aftermarket sales * Delivered outstanding customer service as reflected in the dealer surveys ADMINISTRATIVE ASSISTANT AND RECEPTIONIST * Answered multi-line phone in a busy environment * Assisted customers and monitored traffic flow in the showroom. * Order entry, tracking and invoicing * Managed driver pool and rental cars * Prepared marketing materials for major events * Prepared documentation for a five year government audit * Issued vehicle plates and titles * Delivered company courtesy cars

Resume of Lyn Woppert - Page Thre- Page Three PROFESSIONAL EXPERIENCE PROFESSIONAL DEVELOPMENT PROFESSIONAL AFFILIATIONS SOFTWARE PROFICIENCIES PERSONAL NOTES Kohl's Department Store . .... Greendale, WI . .... 1991-1993 ASSISTANT AREA SUPERVISOR-SOFTLINES * Merchandising and sales presentation * Development of floor plans * Scheduling * Hiring and staffing * Revenue tracking * Inventory management * Empowered ensure complete customer satisfaction Kohl's Department Store . .... Waukesha, WI . .... 1984-1991 CUSTOMER SERVICE ASSOCIATE, DEPARTMENT LEAD IN THREE AREAS * Monitored activity in departments and assisted customers * Worked with security to control shrinkage * Maintained accessible, clean, well stocked presentations * Merchandising and traffic flow * Interact with vendors on supply and defective returns * Handle cash, credit applications and bank deposits * Executive Women International Professional Development Seminar Series

(monthly topics include: Ethics, Confidentiality, Leadership, Organization, Intergenerational Management, Social Media, Emotional Intelligence) * Executive Women International Academy of Leadership Spring Conference in Memphis, TN, April 2010 * Executive Women International Academy of Leadership Annual Convention and Meeting in Kansas City, MO, September 2010 * Executive Women International, Board of Directors 2008-Present (Sergeant at Arms , Membership Director, Communications Director: Scholarship, Ways and Means and Philanthropy Committees) * MS Office (Word, Excel, Outlook, Power Point, Publisher) * Several different order entry systems and CRMs * Willing to travel as required by the position * Active in a number of volunteer roles-Wisconsin Humane Society Wildlife Rehabili tation Center, Meta House Birthday Club, Boys & Girls Club and Giving Tree Holiday driv es, Milwaukee Achiever Literacy Services, American Cancer Society Relay for Life, Wh ite Pines Genealogical Society, Marinette, WI (past Vice President).