JILL M. VANGORDON 3412 Gadd Court (248) 240-5213 Highland, MI 48356 jv131a2b4@westpost.

net ________________________________________ Seasoned support specialist with strong computer literacy and a proven track rec ord of mastering major computer applications and juggling a multitude of complex work assignments to meet the demands of each day. Exhibits a high degree of co nfidentiality in handling sensitive material. Expert at juggling multiple projec ts and achieving on-time completion. Possess the ability to set clear and achie vable objectives, plan strategically and obtain solid, measurable results. Scru pulous attention to detail, highly organized and efficient in a fast-paced, mult itasking environment. Able to prioritize effectively to accomplish objectives w ith creativity and enthusiasm. Resourceful, and flexible; able to adapt to chan ging priorities and preserve a positive attitude in the most demanding of situat ions. ________________________________________ CORE STRENGTHS & ABILITIES ________________________________________ * 8 years experience and proven ability to provide exemplary administr ative support * Type 60 WPM; proficient with 10-key * Effective negotiation, decision-making and problem-solving skills and the abil ity to use sound judgment as the basis for making critical decisions * Creative, resourceful and flexible; able to anticipate, adapt to changing prio rities and preserve a positive attitude in the most demanding of situations * A clear and confident communicator with the ability to convey ideas and to eas ily establish rapport with management, clients and colleagues; exceptional abili ty to interact effectively with individuals at all levels and across diverse cul tural lines * Deadline driven with exacting attention to detail * Proven ability to effectively manage projects from inception through implement ation ________________________________________ EDUCATION ________________________________________ Bryan College Online Major: Court Reporter Oakland Community College - Bloomfield Hills, MI Associate of Arts Degree ~ Graduated With Honors, Cum Laude DeVry Institute Of Technology - Columbus, OH Systems ________________________________________ WHAT I CAN OFFER ________________________________________ Major: Computer Information

* Accurate and efficient data entry * Expertly manage clients calendars and schedule meetings with business leaders across the globe; coordinate offsite meetings * Screen and respond to mail, telephone, e-mail and personal inquires * Draft and prepare correspondence, agendas, and other critical business documen ts * Accounts payable / receivable and collections

* Developing mailing lists and preparing bulk mailings * Internet research ________________________________________ COMPUTER PROFICIENCIES ________________________________________ The Microsoft Office Suite (Word, Excel, Outlook, Access, Publisher, InfoPath) Word Perfect 10 * Word Pad * Note Pad * QuickTime Windows Media Player Internet Savvy ________________________________________ PROFESSIONAL CAREER PROGRESSION ________________________________________ Royal Oak Recycling - White Lake, MI September 2007 to Present Administrative Assistant In my role as an Administrative Assistant, I provide outstanding customer servi ce to all visitors to Royal Oak. Efficiently answer and direct all phone calls on a multi-line phone system, handle data entry, photocopying and filing. Manage customer payments and balance cash drawer and prepare and submit Bills of Ladin g to the State. Rockwell Medical Technologies - Wixom, MI July 2006 to September 2007 Customer Service Representative / Accounting Clerk In the position of Accounting Clerk I accurately maintained accounts payable and receivable, handled customer billing, collection of past due accounts, and over saw all online banking functions. As a Customer Service Rep, I directed order f ulfillment of medical supplies for an area encompassing the states of Georgia, a nd North and South Carolina and resolved any issues customers had with receipt o f their products. Notary Service & Bonding Agency - Bloomfield Hills, MI June 2003 to April 2006 Customer Service Representative / Data Entry Clerk In this key Customer Service position, I was responsible for all aspects of the Notary Public commission application process and fulfillment for the high volume state of Texas, including reviewing applications for completeness and accuracy and entering information into a database. Prepared bonds, errors and omission i nsurance policies and audits and provided customer service for an eight-state re gion and any local walk-in clients. Additionally, I answered phones, ordered an d shipped supplies to clients, acted as the "go-to" person for all clients needs and managed the effective resolution of any customer concerns. Union Lake Veterinary Hospital - Waterford, MI MAY 2002 to December 2002 Receptionist Responsible for all daily opening and closing procedures. Acting as the Hospita ls' first point of contact, I answered and directed all incoming phone calls, we lcomed patients, and managed patient charts. Also directed client mailings, aud ited the cash drawer and handled bank deposits, maintained inventory, stocked an d organized supplies. Premier Pediatrics - Clarkston,MI

November 2000 to May 2001 Office Assistant / Receptionist In this highly visible role I answered and directed incoming phone calls and too k accurate messages. Additionally, I was responsible for scheduling appointment s, receiving patients, preparing and updating patient charts, and collecting copayments. References available upon request