Georgia Hutchins 5131 Suffex Green Lane Atlanta, GA 30339 gh13137de@westpost.

net (203) 592-4355

OBJECTIVE * Dedicated, reliable, and a service-focused professional seeking a position ena bling me to perform my skills and experience, with opportunities to learn and pr ogress. * Highly motivated looking to change my career with continued growth in a future commerce. SKILLS * Assign replacement personnel to definite areas of expertise. * Make regular inspection tours of assigned areas. * Do quality control inspection reports in assigned areas. * Issue disciplinary action when necessary. * Interviewing and terminating of employee. * Write and rewrite employee work schedules. * Responsible for teaching Universal Precautions, Medical Waste, Right to Know P rograms, recycling materials. * Evaluates performance of subordinate employees; train and retraining. * Knowledge of all aspects of Housekeeping techniques, requirements, standards, procedures, methods, equipment, materials, and supplies. * Perform various accounting and purchasing functions. * Ensure the proper administration of company policy and procedures. * Task force experience: help out other hotel property with opening, renovation, and replacement of management staff. WORK EXPERIENCE Housekeeping Manager 4/2007- 12/2010, Crowne Plaza Ravinia, Atlanta, GA * Received "exemplary" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and rel iability. * Demonstrated the ability to interact with customers from diverse cultures and backgrounds. * Transformed "difficult" customers into loyal, repeat guests by leveraging stre ngths in premium service delivery and ability to find win-win resolutions. * Commended for multitasking abilities. * Interview, orient, and train new employees. * Working knowledge of housekeeping operations. * Analyze employee's performance and prepare appraisals. Executive Housekeeper 4/2002 - 4/2007 Homewood Suites by Hilton, Stratford, CT * Interview, orient, and train new employees * Working Knowledge of operations, SOP's and LSOP's in housekeeping, laundry, an d recreation * Analyze employee's performance and prepare appraisals. * Effectively schedule personnel to meet work load and labor budget. * Conduct staff monthly meetings. * Able to perform all aspects of employee functions Director of Services 10/2000 - 1/2002, Trumbull Marriott Hotel, Trumbull, CT * Interview, orient, and train new employees Director of Services 1/1997 - 1/2000, Sheraton Waterbury Hotel, Waterbury, CT * Interview, orient, and train new employees Supervisor

2/1991 - 12/1996, Southington Care Center, Southington, CT * Project and plan budget. * Direct and supervise employees in conjunction with other departments. Supervisor 7/1985 - 10/1990, Waterbury Hospital, Waterbury, CT * Directed and supervised the activities of subordinates. * Planned schedules with project work for an employee. * Inspected and maintained, co-operative relationships with other departments fo r immediate assistance throughout hospital. Supervisor 2/1983 - 7/1985, Sheraton Hamilton Heights, West Hartford, CT * Assisted Executive Housekeeper in all areas, training, motivation, scheduling of employees on proper procedures. EDUCATION * High School Diploma * University of Phoenix - Associate degree * Manager training programs with Sheraton, Marriott, and Hilton Hotel SKILLS * MS Word * MS Excel * MS Outlook * IHG Merlin * ADP & Work Record payroll systems ADDITIONAL INFORMATION Available, for all shifts, extended hours, and weekend assignments. REFERENCES * Furnished upon request.