GERMAINE PATTOK 914 PANNELL NW GRAND RAPIDS, MI 49504 616.893.1696 Professional Background: Lake Michigan Credit Union.

Grand Rapids, MI 03/15/08 a" 02/16/2011 ACCOUNT EXECUTIVE: a Accepted position to develop new commercial P&C agency within Lake Michigan Cr edit Union. a Focus on pursing new business sales and account management to credit union bus iness members. a $1,000,000 in new premium written. a Key role played in developing new carrier relationships. a Developed training and mentoring procedures to branch staff for quality referr als. a Initiated new procedures to ensure all cross-selling expectations. a Interviewed and selected personal assistant and other additional agency staff. a Instrumental in the development of quality marketing materials. a Volunteer/attend after-hour functions to promote agency and credit union. Buiten & Associates. Grand Rapids, MI 10/31/06 a" 03/10/08 SALES PRODUCER: a Met or exceeded newly generated business revenue goals. a Initiated membership in local organizations for networking opportunities. a Exceeded all cross-selling and renewal goals. a Instrumental in the appointment of new carrier to agency. Lighthouse Insurance Group. Grand Rapids, MI 04/15/03 - 09/25/06 SALES PRODUCER: a Responsible for all lead cultivating, prospecting and quoting to meet annual g oals for new business. a $200,000 annual commission through 2005. a Involved in the program development for a target business group. Successfully wrote 65% of the Michigan franchise for this target business group. $500,000 in premium. a Cultivated relationships with this business sector in a six state region. a Facilitated participation in the national franchise ownersa convention in Las Vegas, NV through the franchise owners association. The Campbell Group. Byron Center, MI 03/01/94 - 04/10/03 INSIDE SALES PRODUCER: 1999 - 2003 a Accepted position as inside sales producer for newly formed small business uni t. Position involved new sales and account manager duties. a Met or exceeded annual commission goal of $50,000. a Key role played in selecting new staff. a Managed and oversaw the processing personnel within this unit. a Assisted agency marketing manager in meeting with various carriers to develop our objectives to meet production goals. a Was instrumental in the implementation of various internet based rating system s and interfacing between the agency and carriers. ACCOUNT MANAGER: 1994 - 1999 a Management of $500,000 commission book of business. a Responsible for retention, cross-selling, renewal and all service and endorsem ent activity for that book of business.

a Assisted the producer in market selection, problem solving and enhancement of the relationship of the book of business with the focus on retention. a Met with clients directly prior to renewal to obtain all necessary updated inf ormation, and to enhance the ateama concept philosophy. Professional Growth: Property and Casualty License. Life and Health License. CIC, CISR. Member of the MAIA. Membership in Business Networking International. Realtor Sales Lice nse. Member of Womenas Realtor Association. Chamber membership: Grand Rapids, Wyoming/Kentwood, Hudsonville. Member of the Grand Rapids Insurance Professiona ls. Volunteer for the Muskegon Counsel on Child Abuse. Volunteer for the steer ing committee of the YWCA. Responsible for generating new sponsorship for the a nnual Run-Jane-Run golf outing and $15,000 in contributions to this organization . Annual attendance of Ruble Seminars through the MAIA to meet all continuing e ducation requirements for license and designations held.