BRUCE C rsum BRUCE C. DALLAND EMAIL: bd12a0e82@westpost.

net 1013 Eagens Creek Court Home: (407) 359-8961 OVIEDO, FLORIDA 32765 CELL: (407) 257-9248 Certifications a" CompTIA A+ Toastmasters a" ATM/B a" Advanced Leader Security related items a" CAC card, Clear card Myers-Briggs ENTP SUMMARY Enthusiastic, analytical, and inventive individual with continuing experience in a variety of managerial, leadership, writing, training, technical, and customer support roles. Extensive experience as an instructional designer, trainer, and business process analyst in a variety of industries. Strengths include the ability to quickly establish rapport with people of varied backgrounds and understand a great deal of the technology behind business computer operations. Flexible, creative, and detail-oriented. Expertise includes assisting in the running and budgeting of a department, analyzing business operations, developing and delivering training and technical writing of documentation, training courses, brochures, manuals, handbooks, and marketing publications. Familiar with: * Microsoft Word * Excel * RoboHelp X5 * CorelDraw * PowerPoint * Visio * Dreamweaver

* MacWrite * Microsoft Project * FrameMaker * Adobe Illustrator * WordPerfect * RWD _INFOPAK_ * VB/VBA * JavaScript * WinBatch My_ SAP_ involvement could be split into the following five areas: _Process Planning and Roll-out Preparation_: Analyzed processes, developed as-is and to-be process flow diagrams, diagrammed start-to-end process for Supply Chain, planned and conducted train-the-trainer sessions, planned and managed the logistics and preparation for training implementation, provided direct and phone support to end-users before and immediately post go-live, assisted with planning and testing of data mapping, performed SAP user ID security and implementation development by managing the training client usage. _Help Desk_: Lead for Help Desk dealing with end-user problems on Travel & Expenses, Online Payment Requests, and Shopping Cart issues. _Data development and testing:_ Researched and developed workable data to use in training transactions, for instructor and students, and research data replication and availability for scheduled courses. Have used Mercury Interactive and CATT. _Managed security for training client:_ managed role access to transactions, managed user accounts for SAP training repository.

_Training_: Using concepts from adult learning theory (and Bloomas taxonomy), developed instructional materials, and trained for these SAP modules and areas: BI/BW Business Warehouse Have developed training courses for use of BI/BW as it has matured in SAP. WORKFLOW Services for Objects Traced and corrected workflow problems, and helped with attaching business documents using Services for Objects, mostly for attaching scanned documents to SAP documents. BUSINESS PROCESS ANALYSIS Analyze current and planned business operations for an SAP rollout BATCH MANAGEMENT Adding the functionality of batch management to materials and the traceability afforded by it RF DEVICES Management and use of RF devices for Warehouse and Production operations SCM Supply Chain Incorporates portions of the older SAP modules following: PP Production Planning Demand Forecasting Material Master data, development of SOP data through PIRs, creation of planned orders and production orders. Use of BOMs in planning and translation to PIRs. Developed use of MC94 and related t-codes MM Manufacturing Continuation of PP, balancing production in SAP, production and distribution of shop papers, moving material from and to Warehouse and other abins.a MD04 WH

Warehouse operations MIGO a" transfer orders, processing and modifying inventory counts. Managing BINs and storage areas, and storage units. Quants, STOs, and material movements PR Procurement Master Data, Contracts, purchase reqs, Shopping Carts, negotiated agreements, POs., STOs OTC Order-to-cash Incorporates many of the older modules from above, plus the SD FiCo below QM Quality Quality planning and Q master data. Using inspection plans and Quality Notifications SD Sales & Distribution SD Master Data. Processing outbound deliveries, delivery due lists. Creating and listing SOs, Use of Contracts, POs, Customer hierarchy, Delivery control & processing PM Plant Maintenance Master data, create & use notifications, maintenance orders, how they relate to other modules T&E Travel & Expenses Usually considered part of either HR or Supply Chain, sometimes treated as its own module. Created help files, assisted users in creating reports for filing and correcting FICO Finance & Control A/R, A/P, Assets, General Ledger, Travel Management, Cash management and control HR Human Resources

Benefits and other infotype setups and field usage ASSOCIATION HISTORY Developed training courses and delivered training for a number of SAP rollouts for various contract houses at various clients. Resite Recorder, Powerpoint, and _INFOPAK_ used. Supply Chain Management (PP, MM, WM, and SD), Quality, FiCo, HR. NOTE: Since most positions were consulting, the following shows the company I worked for, with the client indicated in the description by being underlined. Direct hire positions will have a single line only. UNILEVER, Trumbull, CT and Englewood Cliffs, NJ (770) 667-7200 SAP Batch Management & RF devices GROM ASSOCIATES, Flemington, NJ (908) 284-2200 AUGUST 2010 TO CURRENT Developed Training, data, and logistics plans for implementing the training and go-live for 27 plants nationwide for a food and personal products manufacturer. Concentration was on use of batch management and RF devices for manufacturing operations. PANASONIC SERVICES AND TECHNOLOGY CORP., Kent, WA (253) 395-7343 SAP Procurement IBM , Alpharetta, GA (770) 667-7200 DECEMBER 2009 TO MAY 2010 Developed and delivered training for a unit of Panasonic to incorporate it into the corporationas SAP system. Concentration was split between SAP for procurement and sales operations for a parts and services division. GFEBS (ARMY PROJECT), Alexandria, VA (703) 682-3000 SAP Reimbursables, MM, & Plant Maintenance B2B WORKFORCE, Alpharetta, GA (770) 667-7200 APRIL TO DECEMBER 2008 Developed Inventory Management and Reimbursables training courses, online User Help files (_INFOPAK_) and usable data for the courses. Armyas partner is Accenture. Taught and coached classes in Reimbursables and Plant Management in field locations, including Alexandria, Fort Jackson, SC, and Indianapolis (DFAS). JOHNS HOPKINS, Alpharetta, GA (770) 667-7200 SAP Warehouse, MM, Workflow, HR, A/P & Travel & Expenses TELESTO GROUP, Princeton, NJ (609) 275-2784 JULY 2006 TO OCTOBER 2007 Lead for Help Desk coverage of portal-related Supply Chain ops a" Online Check Request, Travel & Expense Reimbursement, and Shopping Cart. Using adult learning theory, developed parent docs and simulations (_INFOPAK_), wrote and edited storyboards and on-line custom help, developed and tested data for the training client, & help-desk support SAP implementation. Extended several times on this project. Temporarily relocated to Baltimore during this time, at my

option. COCA COLA, Atlanta, GA (770) 667-7200 SAP Quality Management PRIMUS SOFTWARE CORP., Duluth, GA (770) 300-0005 MARCH 2006 TO JUNE 2006 Developed QM training courses, and usable data for the courses, for Coca Cola in Atlanta, GA. RJ REYNOLDS, Winston-Salem, NC (770) 667-7200 SYSTEMLINK ENTERPRISE SOLUTIONS, INC., Baltimore, MD (410) 337-5059 SEPT 2005 TO FEB 2006 Developed PP and WH training courses, and usable data for the courses, for RJ Reynolds in Winston-Salem, NC. _INFOPAK_. TAD-PGS, Orlando, Florida office (407) 971-1084 MARCH TO JULY 2005 Converted on-line documents to paper form (yes, I know! It was Aegis!), wrote users guides for client companies. PHILIP MORRIS, Richmond, VA (770) 667-7200 SAP MM, Warehouse Management, MRP SIGMA RESOURCES, INC., Pittsburgh, Pennsylvania office (412) 712-1030 SEPT. 2004 TO JANUARY 2005 Developed Basic Navigation and PP training material, & training data on training system, for Philip Morris. Deloitte & Touche. ROCKWELL-COLLINS, Cedar Rapids, IA (770) 667-7200 SAP Training Logistics, Basic Nav DEY-FISCHER CONSULTING, Sedalia, MO (660) 343-3672 MARCH TO JULY 2004 On-site managed the training set-up, attendee preparation, and delivery of SAP R/3 4.6 training for the Kirkland, WA. office of a Rockwell-Collins, Inc. subsidiary. Basic Navigation. ADAPTEC, INC., Orlando, FL & Milpitas, (company ceased operations in June 2010) SEPTEMBER 1996 TO APRIL 2003 Technical Writer, Curriculum Developer, & Trainer (direct Position) Developed and maintained online user documentation to support a company-wide R3 3.5 SAP implementation, later upgraded to version 4.6. Process definition, diagramming, and technical writing for procurement, material planning, order fulfillment, manufacturing, control, finance, and demand forecast modules. Developed and/or delivered end-user training on the above modules and basic navigation. Use of the IMG. Assisted the SAP security team in managing and implementing security access. * Created and maintained HTML-based SAP training for demand forecast, providing critical data and training for decision making.

* Produced _INFOPAK_ documents & process training curricula for PP, MM, QM, SD, FiCo, and Procurement. Mercury Interactive. * Department procurement manager - managed budgets, and provided procurement, for training and documentation. * Managed SAP training repository, including security access. Maintained the database used to design, plan, and record development of the SAP system. Provided personal and telephone support for SAP users pre- and post-go-live * Prepared, organized, and delivered technical training courses and material to in-house personnel. Courses included Outlook, image-mapped HTML, but in our daily work lives it often works well to consider those to whom you feed information or material, but who are part of your organization, as a customer also. * _Personal Mastery_ a" See my Personal Mission Statement a" People should learn continually; morally, technically, and spiritually. As a graduate of a _Seven Habits_ class, I know the importance of _sharpening the saw_. * _Flexibility/Adaptability_ a" Demonstrated flexibility by working on multiple modules in SAP. When the need exists, I have worked long hours to get a project done within deadline. Work well with others as part of a team, or by myself. * _Creative Thinking_ a" I have a personal saying that goes aThink as if there is no box!a At Adaptec in 1997, new SAP functionality that had been developed required new training material to be developed and distributed. I convinced our training manager to use HTML pages, encoded on a distribution CD and later on-line, using image mapped screen shots to illustrate how to use the new functionality. * _Systems Thinking_ a" While at Johns Hopkins I was in the habit of writing up short, targeted solutions to problems that were coming in to the help desk, when they seemed to be problems that many users might have, and distributing these short missives to my colleagues on the help desk. We would email these written procedures (which usually included screen shots) to people asking for help on that problem. This was why Johns Hopkins asked me to stay on for the last 3 months I was there. Customer service in action! * _Technical Competency_ a" I have always been a atech head,a a critical skill in an increasingly computer-centric society, especially since science and math are withering in the USA. Recently put the pool of knowledge to work attaining the CompTIA A+ certification. More certs are planned. At times, I have used tools to get a job done that werenat known to management until I started

using them. * _Organizational Stewardship_ a" Have continually honed the need to balance getting things done and being sensitive to stress levels being felt by members of my teams. Have stepped in to fill needs in the team as they have come up, like being the Training Teamas purchasing agent when a credit card program was established at Adaptec, then worked to educate the Credit Card programas administration about the futility of one of their crucial requirements. #each person in a team should be encouraged to use their talents and abilities to maximize the effectiveness of the team, always letting others in the team have opportunities to learn and grow.