2111 E. 67TH St. #302 Chicago, IL 60649 312.320.3858 jbac20f8@westpost.

net QUALIFICATIONS A project management qualified professional with 10 years experience in fast-pac ed, high-volume, client focused organizations. A team player with excellent int erpersonal, organizational and advanced technical skills. Committed to superior customer service and exhibits confidence and professionalism in interactions wi th individuals both internally and externally of all levels. Experience in mana ging a variety of projects, detail oriented, resourceful and able to multi task effectively. Experience includes: * * * * * Project Management Creating Efficiencies through Technology PMBOK Knowledge * Process Improvement Change Management Relationship Building

EXPERIENCE HIGHLIGHTS PROJECT MANAGEMENT * Administered the implementation and execution of the Midwest portion of an AT& T nationwide project that merged the SBC and AT&T long distance networks error f ree which resulted in $36M companywide savings the first year, $137M savings for 2007 and beyond each year after * Served as a consultant in analyzing current processes for inefficiencies in th e tax processing workflow for the second largest office in the country and subse quently re-created the workflow and tools which will serve as the pilot for all offices around the country. The automated process will lower costs associated w ith tax processing thus increasing profits and create efficiencies currently not available. This initiative involved presenting to C-Level Tax leadership to ac hieve buy in, support and funding of the project * Served as an ISO 9001:2000 auditor and consultant for 6 years to key internal departments within AT&T to analyze work processes for inefficiencies as well as compliance with existing metrics and service agreements. Upon creation of the e xecutive summary report of findings based on work samples, staff interviews, ana lysis of current processes and service agreements, recommendations for future de velopment and improvement were presented to the area leadership of these departm ents (100+ staff typically) for use * Organization, implementation, and execution of full project plans of varying s izes of project teams including objectives, milestones, priorities, teams, calen dar and deliverables for IT related telecom based projects of varying sizes in c onjunction with large customers such as The City of Chicago 911 Services, T-Mobi le, Sprint, Comcast and many others * Managed the office implementation of a new productivity tool in the Chicago of fice designed to show real time productivity numbers within an eight hour work d ay for approximately 60 employees designed to create efficiency, increase produc tivity, thus increasing revenue and profit. Implementation included time studies , process flow diagram creation, staff training, and change management * Developed, oversaw, coordinated, and implemented a departmental online knowled ge repository for approximately 300 employees across 7 states as well as acting as a consultant for each office to find ways to use and add value for its staff and clients * Experience in leading as well as working within virtual teams within the PMBOK methodology MANAGEMENT/SUPERVISORY * Coordinated and participated in development and implementation of strategic an d financial organizational goals including annual budget creation, expense recon

ciliation, and work sharing opportunities to lower overtime costs * Managed as many as many as 7 separate departments in excess of 50+ employees s imultaneously in a 24/7 high stakes environment * Served in partnership with C-Level executive in a support capacity to successf ully meet client needs and demands for present and future needs to ensure custom er satisfaction in administrative management activities * Formulated compensation and people management decisions * Effectively worked with corporate HR team on all firm redeployment efforts * Extensive knowledge in managing staff within Union environments (CWA, IBEW) in cluding negotiation with Union leadership regarding grievances to achieve the co mpany initiatives while in compliance with the Union contract

Jon Ball page 2 CORPORATE RESPONSIBILITY * Program Director - Ernst and Young National Corporate Responsibility Initiativ e - College MAP Mentor Program (Mentoring for Access and Persistence) * Lead Program/Project Manager - Ernst and Young Community Engagement/Corporate Responsibility * Steering Committee Member - Affinity Group, Communications Lead ACCOMPLISHMENTS * Recipient of the AT&T IDA Bonus award 4 consecutive years. This bonus is given to managers who perform above and beyond compared to their peer group. No more than 10% of managers receive this award annually EMPLOYMENT HISTORY * Ernst and Young, Chicago, IL - 2008 - Current * AT&T, Chicago, IL - 2002 to 2008 * AT&T, Indianapolis, IN - 2001 to 2002 * Pearson Education - Indianapolis, IN 2000 to 2001 Technical Skills Planning to attain PMP certification in 2011, Knowledge of PMBOK methodology, Ye llow Belt knowledge of Six Sigma, ISO 9000:2001, Microsoft Word, Excel, PowerPoi nt, Access, Outlook, Lotus Notes Education Ball State University - Miller College of Business Bachelor of Science Business Administration