NIKIA L. JENNINGS 464 VALENCIA PONTIAC, MI 48342 nikia.jennings@yahoo.

com (248)338-4241 - primary (615)389-1004 - cellular SUMMARY Multi-talented system analyst with 5 years experience. Background includes expe rience as a software technician that is resourceful and innovative. Recognized by peers and managers for a "can do attitude" in providing support to all employ ees. Demonstrated pattern of strong leadership, problem solving, and effective c ommunication skills. Desire a challenging career opportunity in Tech Support whe re my experience and track record of results can contribute to an organization's goals and financial objectives. Professional Experience City of Pontiac Information Technology Department - City Hall Application Support Analyst Technical Support Specialist Pontiac, MI 2005 - 2010 * Provided Level 1 and Level 2 help desk technical support for over 350 computer systems * Analyzed complex problems and contacted employees with final solution * Documented trial and final solutions within the Revelation, ticket tracking so ftware * Performed preventative maintenance support on workstations, printers, and peri pherals * Used remote management assistance to support remote city departments * Rebuilt and re-imaged inoperable computer systems * Obtained Return Merchandise Agreements (RMAs) for equipment under warranty * Processed and printed Accounts Payable, Income Tax and Payroll Checks * Worked in partnership with the Purchasing department to maintain compliance of requisitions and purchase order numbers * Created and updated specifications for city equipment, documentation manuals, new user network accounts and passwords * Maintained specialized programs and technology tools; including, but not limit ed to the following: Novell based applications, JIS, AS/400, GIS, Arcview, Fund Balance, CLEMIS and Crystal Reports * Work with various Operating Systems - Windows 9x, NT, 2000, XP, Vista, and Win dows 7 City of Pontiac Police Department Jr. Systems Analyst Pontiac, MI 2004 -2005 * Prepared ComStat (Computer Analysis of Crime Statistics) reports for the Chief , Captains and Officers on a weekly basis * Generated crime statistic reports for the Mayor, City Council, various departm ent heads and citizens as requested * Assessed computer equipment and determined disposals and replacements * Organized recycling procedures for obsolete computer equipment * Researched and tested various software products to make recommendations for sy stem enhancements

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Analyzed data, set-up, and designed Access databases as requested Designed and produced information tools for community projects as needed Installed software upgrades and implemented virus protections Performed technical support for other city departments as requested Responsible for over 150 computers within the Pontiac Police network

EDUCATION Tennessee State University Nashville, TN Bachelor of Business Administration 2003 Central Michigan University Troy, MI Master of Science Administration Management 2009 G.P.A. - 3.64 AFFILIATIONS AND COMMUNITY INVOLVEMENT Association of Information Technology Professionals (AITP) Pontiac Area Transitional Housing Youth Mentor Phi Beta Lambda Business Fraternity, Inc. Recording for the Blind and Dyslexic Reader Tennessee State University Alumni Association H.A.V.E.N. Volunteer ****WILLING TO RELOCATE****