MICHAEL R. THOMPSON ________________________________________ 214.497.8802 * Dallas, TX 75248 mt1292ce2@westpost.

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EXECUTIVE OPERATIONS MANAGER Top performing executive with 25+ years experience in planning, organizing, dire cting, and evaluating high-volume supply chain and operation processes. Dynamic self-motivated team player and leader with an unmatched work ethic and track re cord of meeting aggressive goals for increasing market share, revenues, and clie nt base. Strong relationship builder, highly capable of partnering with clients , vendors, staff, and administration. Highly organized and detail oriented, wit h proven strengths in prioritizing and managing multiple tasks within a company. Facility Management * P&L Responsibility * Bi-Lingual * T eam Facilitation Operations Management * Project Management * Total Quality Management * Start-Up Operations ________________________________________ CAREER ACHIEVEMENTS * Consistently met aggressive installation schedules, completing each assignment from 125 to 205 rooms in two to four weeks. Notably completed two hotels withi n five miles of each other in one month. * Produced $250,000 in gross revenues in the first year of operation, and achiev ed "in the black" within six months of operations. * Boosted revenues, on average, by 35% annually and crested the $20-million mark et by 2004. * Spearheaded the opening of catamaran operations in both Belize and the Bahamas , overseeing real estate negotiations, establishing vendor relationships, staffi ng and banking relationships. * Oversaw the construction of Paradise Beach with a 12,000 square foot club hous e, fine dining restaurant, boutique and locker rooms plus an adjacent 150 park s paces to service hotel guests. * Achieved a 97% compliance rate in Wichita Falls, and 100% compliance in Vernon , during annual 24 hour audits by corporate quality control specialists, resulti ng in the highest ratings in facility history. * Doubled overall package volume within a year including building air freight fr om 100 to as many as 500 parcels daily. Additionally, doubled the overall accou nt base, capturing significant market share from FedEx, DHL and the Post Office. * Boosted operational effectiveness from 155 pieces per hour to over 207 in just five months, and improved overall performance levels by 50%. ________________________________________ PROFESSIONAL EXPERIENCE Patti Hoff Enterprises Dallas, TX 2006-September 2010 Project Manager. * Orchestrated the delivery and installation for all furniture, fixtures and equ ipment (FFE) for new hotel construction, primarily for Marriott's Town Place Sui tes, Residence Inns, Fairfield Suites, and Hilton's Garden Inn. * Headed a three-person corporate flying team, and up to 30 temporary workers at the installation site. * Collaborated with interior designers and architects to ensure proper installat ion of art objects, paintings and statuary; over saw technical installation of k itchen, health spa, fitness and swimming pool equipment. Cozumel Car Rental Cozumel, Mexico 2005-2006 Owner * Launched a successful car rental business servicing resort hotels.

* Secured a 40 vehicle fleet of cars (VW Bugs, Jeeps) and mopeds. * Created marketing brochures and Point-of-Sale materials for the hotels and neg otiated referral fees. * Personally negotiated all permits, contracts, insurance coverage and the maste r contract with a local mechanic for repairs and maintenance. Fury Catamarans Cozumel, Mexico 1995-2005 General Manager 2001-2005 * Profit and Loss accountability for both sea and land operations, including fiv e 65-foot Catamarans and the Paradise Beach sporting and entertainment center, g uiding a 160-person staff including supervisors, boat captains, crew members and administrative staff. * Honored with "Tour Operator of the Year" from Princess Cruise Lines three time s. * Oversaw daily operations including training (safety, policy, procedure) and hu man resources, catamaran maintenance and repairs, banking and finance (A/R, A/P, GL, Payroll), marketing and vendor relations. * Held staff turnover to less than 5% for ten years. Manager 1995-2001 * Recruited to help build a thriving Catamaran fleet servicing cruise ship and t ourist to Cozumel as the area gained both reputation and facilities as a destina tion resort. * Grew the fleet from one boat to five, and expanded services to ultimately hand le up to 1,300 guests in one day. * Developed relationships with major hotels and cruise lines servicing Cozumel t o steer customers to the boating operation. * Added equipment rentals for jet skis and parasailing. United Parcel Service Dallas, TX 1988-1995 Center Manager for Wichita Falls and Vernon, Texas 1994-1995 * Directed the daily operations of the Wichita Falls and Vernon facilities, over seeing a staff of three supervisors, four part-time supervisors and 50 hourly em ployees supporting 65 route drivers. * Profit and Loss accountability for up to 8,000 packages daily. * Improved overall attendance records and reduced union grievances significantly . District Air Manager for Northeast Texas District-Mesquite 1992-1994 * Tapped to help jump-start UPS new air delivery initiative with accountability for penetrating the north east Texas area, from Dallas to Texarkana and Tyler/Lo ngview. * Accompanied the sales staff making calls on small to medium sized business to solicit air freight business. * Produced over 1,000 packages a day within 18-months of the product launch. * Consistently monitored and audited air operations to ensure corporate safety a nd delivery standards were met by contract air carriers. District Training Manager 1990-1992 * Provided training to all new operations managers and fast-tracked supervisors in one of three national training centers, which consisted of 20 managers in a t wo week class. * Implemented a standardized training curriculum, customizing each section to me eting emerging training needs. * Selected guest speakers to address each training module, including employee re cognition techniques, safety, motivation, records, keeping, production and law. * Personally taught the production and diversity modules. Hub Manager Second Shift 1988-1990 * Promoted to guide a 350-person team sorting and re-distributing up to 175,000 pieces of mail per shift. * Accountable for operational efficiencies, manpower budgets and team developmen t. * Established new goals for attendance, implemented new employee recognition pro

grams and established both individual and small group performance goals. * Clearly communicated the present status and the operational game plan to achie ve new goals and standards. Supervisor, Driver, Warehouse-prior to 1988