Angie Y. Cheung 5046 Garden Lake Ct estpost.

net

Medina, OH 44256

P#216-849-9261 Email:aca62856@w

Objective: Seeking a business system analyst position within a professional work environment to help identify and resolve system issues, provide application sup port, support system development or enhancement work, promote synergies for the organization, and improve the business operation and financial status. Professional skills : Proficient in Microsoft Office Suite, Visio, Project, basi c programming using SQL, C++, ADO.NET, ASP.NET, HTML, JAVA, Ad-hoc reporting JM Smucker - Logistic Analyst: Orrville, OH (Oct. 2008 - present) * Liaison between IT and customer logistics * Project management - exercise Kepner Tregoe techniques - Managed and led a cross-functional team to implement a 4 DC network to support frozen goods - Managed and led a cross-functional team to pilot a vendor software, known as A utoVLB (vessel load optimization tool), to optimize inter-company truckload volu me and minimize cost. * Implemented Red Prairie DLx WMS for Folgers acquisition at Kansas City, Lacomb e, and Gentilly. * Developed SOPs to support WMS users * Trained warehouse & plant employees on DLx * Served as first and second tier support for coffee plant and warehouse start-u p * Support order to invoice process: - System run model support, enforce business SOPs, ad-hoc reporting using Discov erer, worked closely with IT to resolve system issues or enhancements, assisted w. EDI testing and front-end interface testing * Application support: DLx (version: DMPLUS Red Prairie), IMI Order Management, Manugistics, NWT, Siebel Trade Funds, Oracle AR, Discoverer Reporting, MySmucker .net (company's internal/external site), DataSync. Exel Logistics - System Implementation Analyst (Consumer & Automotive sector): W esterville, OH (Mar 2006-Oct 2008) * Executed numerous IT projects for direct customers and clients in automotive/c onsumer sector * Liaison between IT and business leads * Implemented and configured system settings, coordinated testing for system mod ifications, developed and tested EDI specs, and identified improvement opportuni ties to help customers leverage their business operations. o Implemented warehouse management systems (Red Prairie - DLx; DMPLUS version) a t Discount Tire (Bunker Hill, IN & Redlands, CA), Chrysler (Toledo, OH), General Mills (Palmyra, PA), ABB - (Grove City, OH), Carrier Air Conditioning (Byhalia, MS) * Help bridged system gaps between Red Prairie and client * Configured WMS based on customer requirements * Coordinated testing * Developed/refined business SOPs to improve operational challenges and tactics * Trained front end-users on WMS * Post implementation support; served as tier 1 support for clients o Assisted with Qualcomm TMS implementation at Ford (Ft. Worth, TX), Nissan (Orl ando, FL) * Help bridged system gaps between Qualcomm and client * Configured TMS based on customer requirements (master data maintenance, system enhancements) * Developed/refined business SOPs to improve operational challenges and tactics * Trained end-users on WMS * Post implementation support; served as tier 1 support for clients

Ohio Savings Bank - Senior Mortgage Consultant - (Feb. 2005- Mar. 2006) * Liaison between the Ohio Savings bank mortgage dept. and third party brokers ( call center) * Educating loan officers and brokers on Fannie Mae & Freddie Mac mortgage produ cts * Navigated callers through OSB Gemstone loan servicing system (provided pricing , underwriting requirements/restrictions, and processed loans). * Liaison between mortgage and I.T department as a head script tester. o Tested and analyzed results from QA scripts reported from Gemstone errors * Mentor/coach new hires on how to operate the Gemstone website and educated new hires about OSB mortgage products Education Ashland University - OH (2009 - current) * MBA- Work in progress Kent State University - OH (2000 - 2004) * Bachelor of Science in Computer Techn ology / Associates in Application Development