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MarcoMONETI - 26th July 1978 Piaggia San Lorenzo, 17, 52100 Arezzo (AR), Tuscany, Italy * +39 (338)

3156971 mm1217268@westpost.net/freak.show@email.it - skype: money-ar Executive Assistant / Travel Manager Travel Consulting, Planning & Reservations Corporate Travel Sales Management Appointment Scheduling Document creation (60-70 wpm) Meeting/Event Coordination Multi-Tasking abilities Customer Service/Client Relations Budgeting & Cost Control High Volume Phone Calls Graphic Editor Translator - Looking for a most responsible position as an Executive Assistant / Travel Man ager in an organization where all my skills and my multi-tasking abilities will be utilized and I will be able to explore my career in the executive field - Expertise in all aspects of hospitality, tourism, travel and catering for corp orate, leisure and group clients. Adept at producing events and special travel p rograms. Outstanding communication and facilitation skills. Experience coordinat ing high-profile events. Conscientious, organized and articulate. - Offer 6+ years of cross functional sales and customers experience throughout t he travel industry in private travel agencies environments. - Provide complex tailor-made travel solutions with a demonstrated knowledge and attention to cost control. - Maintain exceptional research, time management and problem-solving skills. - Effectively communicate with people of all ages and cultural origin; fluent in English and German, native Italian. - Sincere, loyal and dedicated individual with great deal of ambition. Although having extensive experience in the tourism industry, I love to learn, and am alw ays up to a challenge. A position as an Executive Assistant, together with my kn owledge of the tourism industry will result very positive in terms of time manag ement and costs control. - I get along well with others, while also working efficiently on my own. Seekin g a position where I can develop and excel while giving my best to an employer. PROFESSIONAL EXPERIENCE - Overview -Supervisory experience in broad areas of corporate travel including air/bus tra vel, transfers and hotel reservations, coordination of group tours, e-ticketing and tourist packages processing. -Acting as a liaison between customers and airline/hotel personnel to provide ti mely informations concerning flight schedules, close outs, stand-bys, connection s, check-in and check-out rules. -Training and motivating intern staffs of 2-4; monitoring and troubleshooting ma rketing techniques. -Highly focussed and results-oriented in supporting complex, deadline-driven ope rations; able to identify goals and priorities and resolve issues in initial sta ges. -Monitoring promotional campaign and preparing analysis reports for management r eview. -Interacting with clients (either via phone or in person) to determine their nee ds and provide the best service. - Contractualising with partners and side-services to get the best quotations av ailable in order to be competitive. WORK HISTORY

- Incoming/Receptive Manager, CTS Viaggi(tour operator for leisure/corporate tra vel)- Arezzo, Italy Feb 2008-Present Brand development, web site traffic growth, web site advertising revenue. Develo ped brand strategy and statistics systems; Business management (contracting and marketing strategies); Booking management (from the creation of dedicated packages to the effective boo king); Graphics editor to promote and develop business (Photoshop); Responsible for B2B workshops and trade fairs (national/international: BIT Milan , GLOBE Rome, Workshops in Moscow and Saint Petersbourg, WTM London, IMEX Frankf urt, MICE Europe Monaco, Workshops across U.S.); Marketing & Advertising campaigns; Business services organization (from small conferences to congresses). - Web Master/Designer, Muralika(paintings & decorations)-Culver City, CA, USA Feb 2007-Present Design & Development Project for the website: http://www.muralika.com (Muralika is located in L.A., USA- paint & decoration) - Web Master/Designer, TraduCo di Lucia Cocci(translation & interpreting)- Arezz o, Italy Jan 2007-Present Design & Development Project for the website: http://www.tradu.co.it (Translatio n and Interpreting services) - Web Master/Designer, La VillaFarmhouse - Subbiano Italy Apr 2009 - Nov 2009 Design & Development Project for the website: http://www.tuscanytoday.it (Farmho use in Tuscany) - Travel Agent, Eurocasa srl(receptive tour operator)- Marciano della Chiana, It aly Oct 2006 - Feb 2008 Booking management (receptive travel agency); Graphics editor to promote and develop business (Photoshop); Marketing/Trade Fairs. - Concierge/Hotel Receptionist, Hotel Le Capanne - Olmo Italy July 2006 - Oct 2006 Receptionistfora 3*** sup hotel. Platform: PROGETTO HOTEL Booking :: Accounting :: Porterage :: Bartender - Seller Agent, FlyNet Spa - Arezzo Italy Oct 2005 - Jul 2006 FlyNet spa is a telecommunications Service Provider, linked to the Italian fixed broadband, offering connectivity services such as adsl, hdsl, sdsl, custom fit solution through web-marketing Seller Agent :: Back Office - Concierge/Hotel Receptionist, Cavaliere Palace Hotel - Arezzo Italy May 2005 - Oct 2005 Receptionistfora 4**** hotel. Booking :: Accounting :: Porterage :: Bartender - Interpreter, Oct 2004 - Oct Interpreter at ts, racism and Babels Italia,babels-it@babels.org, Italy 2004 the European Social Forum held in London. Issues: disability righ xenophobia, Iraq war.Schemes of work: ENG>ITA, IT>ENG.

EDUCATION Laurea Magistrale*, Universita degli studi di Siena, Facoltadi Arezzo - Arezzo, Italy Oct 1999 - Apr 2005 Foreign Languages and Literature degree (English and German) writing a thesis on the Irish poet Seamus Heaney and it's political meaning/influence in contempora ry Ireland Specialized in linguistic, language teaching and Germanic philology * the U.S. Master Degree is the equivalent to the Italian"Laura Magistrale"(5 ye ars) CERTIFICATES AND QUALIFICATIONS - DESTINATION MANAGERthrough a specific course held by "Regione Toscana": Destin ation Management 2009. Marketing Essentials in Hospitality and Tourism Tourism Districts Marketing Management Tourism experience design and management Online destination branding Green Marketing and Sustainable Tourism - EUROPEAN LANGUAGE PROMOTERfor the ENGLISH LANGUAGE European qualification: EU Socrates,Lingua action 1project. The promoterisformed through a course of 40 hours and an internship in the local area. Its task is t o promote the teaching and learning of English through a diversity of activities . Course: 60 credits. Stage: 40 credits. - QUALIFIED TOUR LEADER- No card 58281 issued by the city of Arezzo on 19/05/200 5 PUBLICATIONS - 2005The Radio from the promoters' perspective(edited by), European Languages A BC. First steps towards the learning society, Arezzo: European Commission, 2005 (Project Socrates - Lingua 1 - N 110443-CP-1-2003-1-IT-LINGUA-L1), 46-48 SKILLS & PERSONAL INTERESTS -Graphics/Audio/Video editing: good knowledge of the Acrobat Suite-PHOTOSHOP in particular -Office Suite: good knowledge of its features (Word/Excel/Power point/Access) -Music: I play some instruments (bass guitar, electric guitar, classical guitar, drumsand percussions) -Poetry (really found of what's hidden in each and every single line of a verse a poet might write. Being Italian and Tuscan as well i deeply love Dante and Pet rarca. Also contemporary poetry interests me (referring to Ferlinghetti, Heaney, Ginsberg...) -Travels (traveled all through Europe-work and leisure-and feel the need to alwa ys see more places and people all around the world) WORK STATUS: I need visa sponsorship. Ready to move at any time REFERENCES:Available on request