M CATHERINE KRAMER Address: 18 North 39th Street, Allentown, Pennsylvania 18104 Home: 610-770-9305 Cell 484-560-6562 E-mail: mcatherinekramer@gmail.

com

BILLING MANAGER ~ MEDICAL BUSINESS MANAGER QUALIFICATIONS SUMMARY Astute, detail-oriented, and highly dependable professional, with in-depth exper tise in billing and office management, including all phases of accounts receivab le, medical billing, and collections. Interested in pursuing a challenging caree r within an industry that recognizes and promotes continuous career development to utilize knowledge and skills gained from healthcare settings and workmen comp ensation experience. Driven by challenge as well as opportunity for development; thrive in pe rforming within diverse, fast-paced settings. Recognized for possessing strong organizational and communication abilit ies, combined with proven leadership qualities. Analytical problem solver with strong figure aptitude and ability to qui ckly grasp complex concepts. Personable with innate relationship-building qualities; communicate effe ctively with diverse professionals. Visionary leader and self-starter with ability to adapt to changing busi ness environments.

KEY ACCOUNTABILITIES AND ACCOMPLISHMENTS Demonstrated leadership in directing medical business and operations man agement, including overseeing patient registration for 30-bed emergency departme nt with an average of 3,200 patients daily. Organized registration schedule for staff and financial counselors to re duce 1,872 hours of overtime annually. Developed and implemented discharge policies and service training to reg istration and clinical staff. Effectively led and supervised a team of up to 35 registration staff and financial counselors utilizing a development mindset for the employees to attai n personal and professional success. Provided training to 21 employees on state regulations, Medicare and Med icaid, insurance contracts, and importance of accurate and timely claim submissi ons. Took charge for leading a new division within a large workmen compensati on company. Strategically planned and developed policies and procedure manual for th e launching of a new department. Reported with upper management for minimizing workload through implement ation of new software program. Established and maintained working relationship with claim adjustors. Conducted research and implemented provider rights leading to recover mo re than $207K in past due insurance claims within first 100 days of employment. Provided direct assistance to 12 patients on Medicaid applications and c overage and handled the collection of more than $84K for underinsured and self-p ay patients on a monthly basis. Earned responsibility in overseeing 4,500 accounts within central billin g division and supported 8 nationwide endoscopy facilities to conduct research o n maximum insurance reimbursement procedures and Medicare policies review in acc

ordance with state and federal Medicaid Managed Care recipients. Oversaw day-to-day operations and managed accounts receivable and accoun ts payable of a single practice medical office, providing services to more than 4,000 patients annually. Expanded eligibility of insurance claims by 62% through maintaining coll aborative association with various insurance companies. Reduced the number of non-emergency visits while escalating quality of r egistration through driving point of service plan of more than 35% increase by e ducating patients on insurance expectations. Efficiently managed and maintained less than 2% outstanding accounts thr ough tracking accounts accurately which resulted to reducing accounts receivable and bad debt. Secured less than 1.2% of accounts receivable by developing user-friendl y guidelines of services. Ensured front office staffs were properly coordinated with the insurance billing and educated patients on insurance expectation rulings, contact matrix, and claim submission guidelines. WORK HISTORY Medical Bill Review Manager ~ PMA, ALLENTOWN, PA ~ 2009-2010 Billing Manager ~ BERKSHIRE BEHAVIORAL HEALTH, READING, PA ~ 2008-2009 Assistant Director of Patient Access ~ EASTON HOSPITAL, EASTON, PA ~ 2006-2008 Financial Counselor ~ EASTON HOSPITAL, EASTON, PA ~ 2004-2005 Financial Counselor Coordinator ~ COMMUNITY HEALTH SYSTEMS, EASTON DBA EASTON HO SPITAL, BRANDYWINE HOSPITAL, CHESTNUT HILL HOSPITAL, SUNBURY HOSPITAL, AND LOCK HAVEN HOSPITAL, PA ~ 2005-2006 Account Representative ~ PHYSICIANS ENDOSCOPY, DOYLESTOWN, PA ~ 2003-2004 Office Manager ~ THE FAMILY FERTILITY CENTER, BETHLEHEM, PA ~ 2001-2003

EDUCATION AND CREDENTIALS Coursework in Business ~ UNIVERSITY OF MINNESOTA, MINNESOTA, MN Certified Medical Coder ~ AMERICAN ACADEMY OF PROCEDURE CODERS Certified in Emergency Disaster Management

PROFESSIONAL AFFILIATION Member, AMERICAN ACADEMY OF PROFESSIONAL CODERS (AAPC)

AWARDS AND HONORS Best New Recruit ~ Employee of the Year ~ Year of the Management Award