NATHAN ANTHONY RICE 149 San Jose Ave #2 San Francisco, CA 94110 (415) 377-1328 Nathan.Rice415@gmail.

com ================================================================= Career Target: Manager ================================================================= ~ Research ~ Negotiation ~ Business Management ~ Budget Management Proactive and organized professional offering sound educational history coupled with practical career experience. Broad-based skills and abilities span technolo gy proficiency, inventory management, budget management, customer service, and i nformation technology support. Recognized for taking personal initiative to per form assigned tasks while applying exemplary work ethic to achieve goals. Demons trated success leveraging commitment to excellence to consistently exceed expect ations. EDUCATION ----------------------------------------------------------------Bachelor of Science in Business Management University of Phoenix - San Francisco, CA (2010) KEY COURSEWORK ----------------------------------------------------------------Organizational Negotiation; Global Business Strategies; Marketing; Employment La w; Human Resource Management; Critical Thinking; Strategies in Decision Making; Organizational Behavior; Management - Theory, Process, and Application; Manageme nt Communication Skills COMPUTER SKILLS ----------------------------------------------------------------Window and MAC Operating Systems, Operating System Installation: Microsoft Offic e (Word, Excel, PowerPoint, Outlook); Database Management; Workstation Diagnosti cs; DVD-ROM Drive and RAM Installation; Virtual Machine Management; User-Defined Fields / Database Development; Network and Email Client Setup LANGUAGES ----------------------------------------------------------------Proficient in English and Spanish ================================================================= CAREER EXPERIENCE ================================================================= Franz Collection, Inc.; San Francisco, CA 2009 - Present Client Support Coordinator ----------------------------------------------------------------Recruited to provide first-level IT support in effort to reduce IT event turnaro und times while increasing senior IT technologist availability for more escalate d incidents. In addition, provide assistance within claims department investigat ing and resolving open claims. * Slashed senior IT technologist workload by establishing first call resolution system and independently managing 90% of all information technology incidents.

* Strengthened system performance by assessing user utilization techniques to pr ovide efficiency recommendations. * Recognized by leadership team for responding to customers' claims within 48 ho urs of receipt, reducing shipping costs of RMAs and cutting credit volumes by re placing product and persuading customers to sell duplicate shipments. * Generated $1,500 in annual transportation refunds from shipper for broken prod uct; first time in company history shipping refunds requested. * Captured $700 per month savings average by lowering post invoiced-to-customer UPS charges through research and analysis of weekly freight bills. * Improved operational efficiency by developing reference guides providing stepby-step procedures essential for cross utilization purposes. Flora Grubb Gardens; San Francisco, CA 2007 - 2008 Inventory Coordinator ----------------------------------------------------------------Awarded challenging opportunity within $2 million regional exotic agriculture or ganization to provide technically-savvy administrative support to 2 managers and 2 owners. Key activities involved receiving, pricing, and labeling product; adj usting invoices per quantity received to ensure correct payment; maintaining acc urate inventory counts; drafting instruction manuals documenting responsibilitie s performed; facilitating sale software and Microsoft XP training; supporting of fice administrator with conducting research, managing incoming calls, and suppor ting company president. * Eliminated inconsistent item numbers from inventory control software by develo ping new system instrumental in receiving shipments within 2 hours of delivery. * Identified $2,000 in hidden credits from vendor during inventory system restru cturing initiative. * Enhanced employee performance by facilitating inventory software and Microsoft XP training. Mikasa; Vacaville, CA 2006 - 2007 Warehouse Supervisor ----------------------------------------------------------------Selected to establish and maintain warehouse organization. Received and position ed product, merchandised dinnerware, and provided customer and sales support as needed. * Reduced merchandising time while improving warehouse safety by efficiently war ehousing received product after developing system used to receive pallets and re concile shipments received.