Adrian Alexander P. O. Box 179, Agoura Hills, CA 91376 - PH: 818-706-3432 - Mobile 310-435-5805 aa11d0b56@westpost.

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Objective "To work or be associated with an innovative or progressive enterprise where my skills, experience and education may be used to their full potential." Sales, Marketing and Customer Service Experience: Wellpoint - Anthem Blue Cross, Newbury Park, CA. Nov. 2009 - Dec. 2010 Individual Sales Representative II This role provided a great opportunity to measurably maintain a high rate of con version to increase the company's membership and book of business. Efficiently f ollowed-through on requests for health insurance coverage to accurately deliver quick quotes and detailed education on the available insurance plans for individ uals. Successfully represented the enterprise by acting as a crucial point-of-co ntact for prospects and members alike to provide expert advice to match the righ t programs with individual needs. Effectively generated new sales leads by sendi ng weekly mass mailings, purchasing on-line advertising and maximizing personal referrals. Advisory, Innovation and Collaboration Experience: Wellpoint - Anthem Blue Cross, Newbury Park, CA. Feb. 2007 - Nov. 2009 Health Plan Advisor As a member of the innovative Retention Team, dramatically helped to demonstrate to the enterprise the value of retaining customers versus generating new ones. Successfully accomplished a high rate of customer retention through education an d re-statement of health plan benefits by strategically applying strike points f rom a carefully crafted call flow system. Significantly contributed to the succe ssful development of the Retention Team by creating accurate metrics to measure progress in collaboration with Analysts, Auditors and Managers. The tremendous s uccess of the retention business model compelled Regional Directors to create ad ditional Retention Teams in other states using the lessons learned in California . Quality Control, Auditing and Management Experience: Wellpoint, State Sponsored Business - Camarillo, CA. Mar. 2006 - F eb. 2007 Clinical Quality Auditor Audited and managed provider facility site review scores and approvals in a spec ialized SQL database. Personally performed quality control facility site reviews and audits to meet standards mandated by contracts with state agencies. Efficie ntly spearheaded field auditors in the various states where facility site review s were scheduled. Strategically interfaced with the Accounting Department to col laborate on budget projects affecting the Quality Department. Successfully imple mented an innovative electronic document process, which resulted in considerable savings of business resources, and significantly reduced turn-around times from days to only hours. Authored a 60-page "Clinical Quality Auditor Manual" detail ing best practices to facilitate the training of future auditors. Analytical, Data Processing, Payroll and HR Experience: Countrywide, West Hills, CA. Jan. 2005 - Feb. 2006 HR Compensation Analyst

Analyzed and processed incentive compensation payouts for all the employees of t he Wholesale Lending Division. Carefully reviewed special compensation plans to verify employee qualification for incentive bonuses according to company policie s, and accurately calculated payouts to qualified recipients. Competently mainta ined master employee database in MS Access to diligently prepare management and departmental reports. Drafted a 50-page "HR Compensation Analyst Handbook" to he lp streamline the process of training prospective analysts. Used PeopleSoft, Lot us Notes, Word, Excel and Acrobat Writer.

Accounting, Training, and IT Experience: Let's Travel Enterprises, Inc., Santa Monica, CA. Sep. 1994 - Dec. 200 5 Systems Administrator/Accounting Manager This was an excellent position, where the administration of accounting & back of fice functions presented a unique challenge. The position started as a Full Char ge Financial Accountant, then functions morphed and transitioned to become Infor mation Technology, Staff Training and Systems Administration. Carefully evaluate d the I.T. infrastructure for future conversion and migration. Successfully proj ect managed the enterprise-wide migration process, including planning, research, purchase and installation of all hardware and software. Personally implemented solutions to streamline and manage the Help Desk, Accounting Personnel, and Remo te Agents, all while maintaining the sales and business process intact and movin g forward during migration. Accounting and Management Consultant, Los Angeles, CA. Travel Agency Accounting Systems Consultant Paul St.John, C.P.A., Malibu, CA. Staff Accountant and Assistant to CPA Education: University of Arizona, Tucson, AZ Federal Court Interpreter Certification Certified to provide spoken and written Spanish-English translations at the Fede ral Court Level American Airlines Academy, Fort Worth, TX ADS Accounting Certification Certified to manage travel agency specialized accounting programs Santa Monica College, Santa Monica, CA Major Concentration - Accounting Other Skills and Attributes: * CRM - Retention Initiatives * Systems Analysis * I.T. Management * Project Management * Health Insurance Experience * Mortgage Industry Experience * Travel Consulting Experience * Mac and PC literate * Bilingual - Professional Spanish * Quick Learner and Maximizer

* Adaptable, Reliable, Flexible, Personable