Sandra K Gell 810 Shallcross Lake Road Middletown, DE 19709 Phone: 302-540-2799 (H) Phone: 302-918-4048 E-mail: sgell@gmail.

com

OBJECTIVE I'm a take charge person capable of handling many situations and various job Positions. I work well alone with no supervision and also work well with other s. Excellent people skills , I do well in Customer Service Situations, solving pro blems, Finding solutions with an eye on retaining customer loyalty and satisfaction. Lo oking for a position that will allow me to use all my many talents. SUMMARY OF QUALIFICATIONS Highly motivated, multifaceted, tenacious individual who excels in customer relations, thinking outside the box when necessary to complete a task or job successfully and ensuring customer retention. Skilled in building effective, productive long term working relationships with customers on all levels. A pers on who sees what needs to be done and does it . WORK EXPERIENCE Design Consultant (4/2003 - 12/2010) Bassett Furniture, Bear, De. Straight commission sales that also used my design skills. Job entailed greetin g Customers, determining their immediate and long term needs. House calls when necessary, drew room plans and furniture layouts in room to show customer what would work best for them in their life style. Then closed sale and followed orde r through production, completion and delivery to customer's home. Always ensuring a happy satisfied customer who would send me referrals and always come back to me for other furniture needs. SALES REPRESENTATIVE/AREA MANAGER (2/1982 - 4/2003) Kar Products, Des Plaines, Il. Sales Representative for nationwide distributor of automotive aftermarket fasten ers and industrial products. Hired to cover De and parts of Md, Pa, and NJ. Started with zero accounts and c old called to build territory. Introduced customers to our products and services wh ich consisted of not just selling products but selling an organized inventory contro l service for their Parts or Store Room products. Showing them how this would en able them to control costs and run their business more efficiently. We replaced their old outdated unorganized storage units with new steel storage bins and dra wer units which I set up, labeled and transferred inventory into. I then servi ced this new equipment weekly, bi-weekly or monthly ensuring proper inventory levels determined by customer. I ordered new products, put away orders and kept invent ory easily accessible to customers. Also showed and demonstrated new products helpful to their business. I earned many loyal customers and had long term

Customers of 10 - 20 + years which also brought me many customer referrals and e arned me Winner's Circle Membership and Super Achievers status for many, many ye ars. EDUCATION HIGH SCHOOL GRADUATE John Bassett Moore High School Smyrna, De I was a Business Major and upon graduation worked as a secretary and in Office Management positions until I was offered the opportunity to get into industrial sales and customer service which turned out to be a very good move for me. ADDITIONAL QUALIFICATIONS While working as an Office Manager in a small regional sales office I was promot ed to Sales and began in the field training of our products and service, calling on existing customers, learning my Eastern Shore Md territory and handling cust omer service problems. I learned the business from the ground up, rebuilding the ter ritory, opening accounts and expanding the customer base. I tripled division re venues and earned Sales Awards. I was promoted to District Sales Manager after 15 months. I was responsible for hiring and training sales people in my Distr ict which included New York, New Jersey, De., Pa., Md. DC and Va. I also opened a Dist. Office in Wilmington as a base for this region, hired and trained a secret ary for the office and hired and trained new sales people for the region. Also ran weekly sales meetings and ran sales contests to keep the sales people excite d and motivated to achieve.