____________________SUMMARY____________________ Seasoned management professional, expert in steering innovative strategies that serve to generate revenues, build dynamic teams,

and deliver 'red carpet' custom er service to an increasingly demanding public. "Leading from the front" managem ent style has been the catalyst for restoring morale, resurrecting damaged clien t relationships, and instituting the type of transparent communication channels that build and sustain trust. Cited throughout career as a creative problem-solv er, and calculated risk-taker; a change agent skilled in exposing inefficiencies , producing solutions, and shaping the future of business. Growth-focused, and i nspired by the power of teams to deliver results. Customer service professional offering 15+ years of diversified experience. Exce llent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focu s on projects, develop strategies and meet or exceed deadlines. Strong rapport w ith personnel, customers, and associates based on knowledge, professionalism, an d integrity. ____________________QUALIFICATION HIGHLIGHTS____________________ * Oversaw transition to new productivity tool that significantly increased accur acy of schedules and reduced errors. * Increased productivity for my store; increased profitability while minimizing inventory loss. * Employed analytic techniques to assess productivity and identify opportunities to improve systems and processes. * Directed customer relations, sales promotions, supplies ordering and equipment maintenance. Hired, trained and scheduled staff. ____________________CORE COMPETENCIES____________________ Supervision. * Single-handedly developed and executed staff training and development strategi es, motivating and mentoring to level of service excellence. Implemented Key Per formance Indicators and coaching to achieve targets. Dramatically increased cust omer loyalty, with feedback received indicating helpful, polite staff being the major reason. Client feedback further motivated staff and produced happy relaxed work environment. * Supervised the activities of staff through daily & weekly focused action-updat e meetings. * Recruited, trained, and evaluated new staff. Mentored new employees on company objectives, business standards, and employee expectations. Operations Management. * Reduced labor expenditure and increased sales through improved roster schedule and marrying of individuals with roles, calling upon unique, individual strengt hs. * Able to "put my aces in their places". The result has been an 12% increase in sales for calendar year 2010. * Highest percent increase in sales in the last quarter (3rd Qtr) out of 50 stor es within the organization. Customer Relations. * Achieved highest customer satisfaction scores out of 50 stores within the orga nization. * Turned around underachieving retail facility, implementing changes that result ed in goal achievement for the 1st time since 2002. * Received highest CSS award for highest Customer Satisfaction 3 years in a row (2008, 2009, 2010). ____________________PROFESSIONAL EXPERIENCE____________________

2004 to Present - Store Manager Jiffy Lube, Fallon, NV 1986 to 1999 United States Marine Corps, Various ____________________EDUCATION____________________ 2010 - M.S., Information Systems Almeda University, Boise, ID Graduated with Distinction 2008 - B.S., Business Administration Almeda University, Boise, ID Graduated with Distinction 1986 - H.S. Monsignor Bonner High School, Drexel Hill, PA ____________________SKILLS____________________ * Office Administration * Problem Resolution * Financial Management * Coaching and Motivating Staff * Lead by Example ____________________TRAINING____________________ Non-Commissioned Officers Basic Course Leadership School. Graduated in the top 10 of Class 2-89 with a 96.421%. Schools Command, Iwakuni, Japan 1988 to 1988 ____________________HONORS____________________ Navy/Marine Corps Achievement Medal US Marine Corps, Camp Pendleton, CA 1992 to 1993 Navy/Marine Corps Achievement Medal, second award US Marine Corps, San Diego, CA 1996 to 1997 ____________________ADDITIONAL INFORMATION____________________ Served in combat operations during Operation Desert Shield/Storm and also humani tarian/combat operations during Operation Restore Hope (Somalia).