David Straube 7439 Meander Dr #4, Rockford, IL 61107 ds1184ac6@westpost.

net Tel: 979-739-8414 Objective: To pursue a fulfilling and successful career. Work Experience: Field Service Training Instructor, American Eagle Airlines, Chicago, IL (ORD) J ul 2010 - Present Conducted classroom instruction, on-the-job training and orientation sessions fo r new and experienced personnel on various subjects. Prepared course outlines, i nstructional procedures and study materials. Presented course material through u se of audiovisual aids, classroom lectures, on-the-job training and printed hand outs. Tested student's progress using oral interviews, written examinations, and performance tests to ascertain comprehension of subject matter. Prepared report s of attendance, grades and training activities. Kept records of training accomp lishments and conferred with supervisory personnel regarding training needs. Con ducted recurrent on-the-job training and classroom instruction to acquaint exper ienced workers with changing procedures or with use of new equipment. Coordinate d training activities with local station managers. Responsible for all ramp trai ning at Chicago O'Hare and the Midwest region. Conducted special training progra ms in company and industry procedures, regulations, rules and techniques. Tower Operations Agent, American Eagle Airlines, Ft. Worth, TX (DFW) Feb 2010 Jul 2010 Prepared weight and balance computations and limits for each flight prior to dep arture by making calculations based on aircraft load of passengers, baggage and fuel. Made corresponding entries in computer system, provided updated correction s to scheduled departure flights. Communicated by radio with other employees. Re ceived and conveyed clear and specific information to others related to the job function. Controlled all ramp movement in the DFW 'B' terminal including America n Eagle traffic, as well as military charter traffic provided by Ryan Internatio nal and Omni. Lead Station Agent/GSC, American Eagle Airlines, Savannah, GA (SAV) Aug 2008 - F eb 2010 Leader of a team that efficiently turned aircraft for American Eagle, Executive and Expressjet Airlines. Completed all baggage service transactions for all thre e airlines. Completed and finalized all checklists for the station for all three airlines. Responsible for all Station Training, Compliance and maintaining the Train the Trainer position for all three airlines. Completed agent evaluations. Completed ramp, safety and station audits with outstanding results. Documented e mployee CR1 and C23 records by Peek Performance Through Commitment standards. In terviewed, hired and lead new hire employees through the new hire process. Respo nsible for station payroll for all employees by using the Auto TA payroll system . Ensured regulatory requirements were met for American Eagle, Executive, Expres s Jet and Continental Airlines. Acted as GM on Duty in his absence. Also perform ed agent duties as outlined below. Station Agent/GSC, American Eagle Airlines, Shreveport, LA (SHV) Jun 2007 - Aug 2008 Performed the loading and unloading of cargo (mail, express, baggage, freight, a nd company material) on and off aircraft: the transporting of cargo between term inals and aircraft; the ramp transfers of cargo where required; the receiving, d elivering, and physical handling of freight and company material in the Air-Frei ght warehouse, or equivalent area (including docks), and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for

the performance of the functions described. Cleaned and serviced cabin interior s, including cockpit, lavatories and drained lavatories. Provided guideman funct ions and connected/removed ground power and ground start units. Provided weight and balance information to cockpit. Provided de-icing service to the aircraft wh en needed. Promoted and sold air travel with American Eagle and American Airlines, prepared itineraries, computed fares, issued refunds, prepared and issued tickets, check ed baggage and collected excess baggage charges in accordance with tariff rules. Answered inquiries regarding general travel information. Met aircraft, position ed jetbridges or passenger stands and dispatched aircraft at gate or loading are a. Performed duties in the departure lounges or at boarding gates when enplaning and deplaning passengers; checked passenger ticket for validity. Completed all necessary arrangements for accommodating passengers with reservations, standbys and luggage. Coordinated cabin availability, meal count and in-flight supplies w ith Flight Attendants. Determined flight close-out time and prepares, completed and checked various flight forms for accuracy. Invalidated tickets and completed post-departure procedures. Processed lost and found articles, initiated tracing procedure for lost passenger articles, kept owner informed of progress of searc h and returns found articles to customer. Processed claims for damaged or lost l uggage and personal articles and made on-the-spot settlement of minor claims. Es corted passengers from the terminal to and from aircraft ensuring a safe path at all times. Responsible for maintaining an updated list of departures and aircra ft tail numbers to ensure correct boarding of passengers. Provided special assis tance to disabled passengers, i.e., push a wheelchair, personally escorted unacc ompanied minors and elderly needing assistance. Coordinated with AA or outside s ervices for passengers needing assistance to connecting gates or baggage claim. Station Agent/GSC, American Eagle Airlines, College Station, TX (CLL) May 2004 Jun 2007 (See duties above) Line Attendant, Texas A&M University FBO, College Station, TX (CLL) May 2003 - A pr 2004 Parked and fueled all manner of GA, Military, and Airline aircraft. Provided on demand lavatory, potable water, fuel and oxygen service for all size aircraft fr om a Cessna 152 to an Airbus A340. Qualified as a trainer for fueling American E agle, Expressjet, SkyWest, and Colgan aircraft. Worked with local businesses to provide catering to charter customers. Education Embry Riddle Aeronautical University 2010 - Present Texas A&M University 2003 -2007 Skills Extensive knowledge of SABRE, both with reservations and the Dispatch Environmen t Coordinating System (DECS) American Eagle Airlines De-Ice Instructor for the past 4 years Quick Learner Proficient in Microsoft Office CRO for American Airlines Former GSC for American Airlines

Achievements Eagle Scout Completed American Airlines corporate "Seven Habits of Highly Effective People" Training Completed American Airlines Human Resources provided "Frontline Leadership" Trai ning Completed American Eagle "Safety Starts With Me" Training References Brian Bartal, Manager Ramp Services, American Eagle Airlines ORD, (773) 686-6865 or (202) 271-3904 Katrina Castilla, Regional Training Coordinator, American Eagle Airlines DFW, (9 72) 425-3712 or (214) 298-4271 Feda Kater, Ramp Shift Manager, American Eagle Airlines ORD, (773) 686-5928 or ( 773) 894-7309 Ann Marie De La Paz, Regional Director Midwest Region, American Eagle Airlines, (773) 686-3926 Patrick Mcleod, Senior Analyst Field Services, American Eagle Airlines, (817) 93 1-2106 or (214) 277-4369 David Babcock, Ramp Supervisor, American Eagle Airlines ORD, (773) 686-4558 or ( 912) 655-9978