PATRICIA ANN MURPHY

Glendale, AZ 85301 (623) 915-1986 H (602)717-6157 C pmu40@aol.com

HUMAN RESOURCES PROFESSIONAL

Human Resources Professional with more than 17 years of industry experience working for the United States Post Office. Extensive background in all aspects of human resources with an emphasis in staff training and development. Well-developed skills with staffing, project management, employee supervision, diversity, safety, equal employment opportunity, class administration, and new hire orientation. Dedicated leader with outstanding organization, communication, and planning skills and a proven track record of success multitasking in fast-paced, deadline-driven environments.

Areas of Expertise
Human Resources | Training & Development | Diversity | Employee Evaluations | Labor Compliance Project Management | Staffing | Records Management | Interviewing | HR Information Systems

EXPERIENCE
United States Postal Service, Phoenix, AZ September 1994 - May 2011 Human Resources Manager of Learning Development & Diversity (June 2009 May 2011) Managed the planning, implementation, and evaluation of training and diversity programs for the Arizona District for employees in the Postal Employee Development Center. Managed a staff of 2 HR Specialists and 4 Training Technicians. Analyzed workforce profile statistics for completion of Equal Employment Opportunity yearly reporting of Management Directive 715. Worked with Human Resources counterparts in Safety, Injury Compensation, Local Services and Labor for completion of required training courses. Coordinated mid-level management and entry level supervisor programs for talent development. Scheduled classes for maintenance employees to ensure completion of prerequisites classes at the national training center. Coordinated the eIdeas program for employee suggestions by tracking status and manager reviews. Monitored index scores and response rates for the Voice of the Employee surveys. Promoted activities and information for inclusiveness and employee engagement. Served as an Exam Administrator responsible for certifying all examiners. Key Accomplishments Served an a HR Generalist for 90 days and assisted with hiring of 100+ employees for temporary Christmas help and Rural Carrier Associates. Rolled out conversion to web-based Performance Assessment Network System for all internal employee exams. Implemented the Learning Management System with 93% of self-service transactions accomplished within the first year. Coordinated the open season for mid-level management program with 25% of eligible employees applying. Worked with the blind enterprise program to initiate contract notification activities for 80 offices for compliance to the Randolph Sheppard Act requirements for vendors at federal facilities. Human Resources Training Manager (February 2006 June 2009) Administered standard craft training programs and required training initiatives for bargaining and exempt employees.

Patricia Ann Murphy

Chandler, AZ 85248 (602) 330-3466 risingphoenix27@gmail.com

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Managed staff of 2 HR specialists, 7 Training Technicians, Clerk Steno and ad-hoc instructors in the Postal Employee Development Center. Responsible for bi-weekly training for new hires including new employee orientation and academy training for letter carriers and sales and services associates. Responsible for computer-based training programs, self-study, and web-based courses and coordination of Postal Satellite training courses. Monitored budget of $50,000 for funding approvals for external vendor training and 100,000 budget hours allocated for training. Managed compliance to yearly strategic training initiatives by advising the district on requirements, distribution of training aids, and completion tracking. Responsible for training record documentation into the National Training Database. Key Accomplishments Assisted in the rollout of the eCareer system used for applying for internal promotional opportunities; provided informational sessions and technical support. Served as the Human Resource representative on selection boards for Associate Supervisor Program and Maintenance Selection Boards. Achieved 99% compliance of strategic training initiatives for exempt and non exempt employees for 3 years. Human Resources Specialist (October 2000 February 2006) Supervised 1 Training Technician, 3 Driver Training Instructors, and 1 Life Work Planning Coordinator. Responsible for the administration of a 16-week Associate Supervisor Program including promotion of program, selection process, training of coaches, scheduling classes and instructors, tracking candidate progress, processing personnel paperwork for promotions, and coordinating opening day and graduation ceremonies. Facilitated New Employee Orientation and the Facilitative Instructor Workshop. Scheduled classes and on-site training for the Sales and Services Associates and the letter carrier academies. Key Accomplishments Coordinated 5, 16-week Associate Supervisor program classes that graduated 94 supervisors. Selected as a member of the Headquarters Team tasked with revising the New Employee Orientation course. Training Technician (September 1994 October 2000) Trained employees who received bid jobs requiring qualification for manual or machine mail processing jobs, pre-hire dexterity, and administered self-study courses for maintenance employees. Facilitated orientation outlining qualification standards and the specifics of computer based training that simulated mail processing operations. Facilitated the On-the-Job Instructor classes based on adult learning theories. Assisted employees with resources available in the Life Work Planning Center for personal and career development.

EDUCATION
Arizona State University, Tempe, AZ Bachelor of Science Degree in Criminal Justice

COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, HR Information Systems, Webcoins, eFlash, eIdeas, eCareer, Learning Management System, National Training Database