Hatem Murad

201 S Heights BLVD APT 236, Houston, TX 77007

Phone # +1-832-429-4007
hkmurad@mail2world.com

SUMMARY: Experienced Information Technology Professional with demonstrated expe
rtise in the installation, configuration, and administration of Windows server 2
003, VMware, MS Excel/Access, SQL Server, Oracle. Works closely and effectively
with all levels of management to satisfy project and productivity requirements,
Offers logical, forthright thinking and able to provide effective solutions to
solve difficult problems. Capable of objective analysis and skilled at making qu
ick decisions based on wisdom, experience, and judgment, Sought out by others fo
r advice and solutions, Possesses the ability to clearly communicate intricate t
echnical solutions to business users, resulting in successful implementation, De
monstrates project leadership for the customer and superior customer service thr
ough positive attitude, leadership, and hands-on teamwork. Qualifications includ
e:
Process-oriented thinker with an aptitude for analyzing the roles of people and
business systems
Solid record of delivering programs and services that meet organizational goals
and remain in budget guidelines.
Adept at learning new skills and adapting to new situations as dictated by chan
ging business goals.
Skilled at handling complex projects, government corporate expectations, and ra
pidly evolving requirements.
Outstanding communication and interpersonal capabilities.
Strong sales and marketing skills with very good consulting experience
WORK EXPERIENCE
* Advanced Xpress Printing Database Admin 2007 - 2009
* Stream International Inc. Support Specialist 2005 - 2006

PROFESSIONAL EDUCATION & CERTIFICATIONS
* Masters Of Information Systems
University of Houston
Expected Graduation July 2012
* Bachelor Of Information Systems
University of Texas - Arlington
* Trained Windows 2003
* SQL Server 2005
* PLSQL
Advanced Xpress Printing Richardson, TX (2007 - 2009
)
* Excellent experience and knowledge with designing installing and implementing
VMware Workstation
* Good experience with installing/troubleshooting and configuring windows 2003.
* Remote Administration of database servers.
* Performed installation and maintenance of server based Accounting and Data Bas
e applications; troubleshooting and solving problems related to applications dat
a integrity and security.
* Preparing monthly work status report and updating technology specific document
s.
* Created database schemas. Worked with users to create databases, forms, queri
es, and tables using Access 2003. Wrote VBA code to import Excel files into Acc
ess database from Excel 2003. Linked SQL Server tables to Access database. Wro
te DTS script to transfer data from Access 2003 to SQL Server 2000. Created pro
cess flowcharts with Visio outlining proposed new process. Created Visio flowch
arts, Word documents, and Excel spreadsheets to outline current process.
* Modified and tested reports using SQL Server, Crystal Reports 11 for purposes
of tracking use of mailing databases based on demographics & ethnicities.
* Worked with users and subject matter experts to gather requirements and create
new Access 2003 databases for the purposes of tracking of parts, suppliers, and
maintenance companies for Printing Press machines & Direct Mailing Printers. Im
ported data from SQL Server and other outside sources.
* Conducted a feasibility study for possible translation of data from Access, Ex
cel, and Oracle to SQL Server.
* SQL Server table to Access 2003 database. Changed VBA code to accommodate ne
w table and fields. Installed SQL Server 2005 Express edition on useras PCas.
* Wrote PL/SQL statements. Using Visual SourceSafe for version control. The a
pplication uses Oracle as the database.
* Wrote reports using Crystal Reports.
* Normalized several previously created tables. Gathered requirements from user
s to develop reports and forms. Created SQL queries which were used to create f
orms and reports.
* Working with users to create pivot table reports in Excel 2003. Creating que
ries, tables, and stored procedures in SQL Server 2005.
* Exported data from stored procedures to Excel 2003.

* Created database with tables, forms, queries, and reports for tracking of expe
nses for the HR department.
* Modified existing reports to make them run more efficiently. Modified existin
g report by adding new selection criteria.
* Modified test procedures documents using MS Word.
* The databases have forms, queries, and ad-hoc reports for display of
* data and importation/exportation of data to/from Excel 2003.
* Created ad-hoc reports, queries, and tables on Access 2003 database for users
in sales and production staff.
* Imported text files into Access database.
* Used MS Word 2000 to create manuals for access processes that were created by
myself and other users. Created ad-hoc reports on Excel 2000 using files export
ed from Access 2000. Created maps using Tactician from files exported from Acces
s.
* Worked with users to modify Access 2003 database to export data to Excel sprea
dsheets for reporting purposes for tracking clients goals and results.
* Linked table on SQL Server 2005 database to several Access 2003 databases. Ch
anged data types on SQL Server table to allow data to be entered from Access 200
3 database.
* Documented method of linking Incorporating combo boxes, data grids, textboxes,
forms, and buttons.
* Used elements of MS Office Suite such as Powerpoint, Word, and Excel to write
and maintain documents.
SUPPORT PROFESSIONAL

Stream International Inc. Carrolton, TX (2005
- 2006)
* Tracking, Documenting and retrieving call information
* Insured delivery of an Exceptional Customer Experience
* Worked in a past paced and high pressure work environment
* Collaborated with different organizations within the company.
* Handled critical customer scenarios involving complaints.
* Utilized Database query to handle customer information with the highest level
of integrity.