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Joyce A. Heffner (916) 765-7706 Home/Cell 2801 Alexandra Dr.

#2222, Roseville, CA 95661

Objective: Seeking a full time position in Accounting/Customer Service with a mi d sized company. Produced a sale for $1.3M and negotiated a net profit of $230K Helped to relocate three county offices within 6 months Established a Work Experience production center for the County 2009-2010 Placer County Auburn, CA Temporary Office Assistant: Type, receive issue, proofread and process a variety of county, state and federal documents and forms for assigned department. Act a s receptionist, answer phones/assist the general public. Sort, file and maintain documents and records. Perform clerical/accounting or bookkeeping work with the maintenance of financial records. Perform reconciliation duties. Create spreads heets using Excel/stand alone computer software programs as related to assignmen t. Provide clerical support to assigned department. Other special projects as as signed. 2008-2009 Wilco Imaging, Inc. San Diego, CA Sales Account Manager: Manage existing customers in the Eastern half of USA. Dev elop new business clients. Position requires regular contact with the manufactur ers, to stay current with product offerings. Requires a technical knowledge of p roducts and how to create solutions for the customers unique business applicatio ns. Create sales quotes, process sales orders, service the client in any manner necessary for success. 2006- 2008 Northern Video Systems Rocklin, CA Business Development Manager: Made sales calls to potential and existing custome rs. Position required significant knowledge of equipment from over 350 manufactu rers and technical expertise to design systems. Created quotes, sales orders and provided exceptional customer service which resulted in the biggest sale in the history of the company. Negotiated a sale and received a purchase order that ne tted a profit of $230K to the company. Assistant to Account Manager: Made sales calls, created quotes, provided custome r service, processed sales orders, back up to Account Manager. Billing Specialist: Processed high volume sales orders, purchase orders, account s payables, accounts receivables, produced customer invoices. Did receiving agai nst purchase orders 1993 2006 Granite Bay, CA Proactive Volunteer: Maidu-Excelsior Parent/Teacher Association: Chaired or co-c haired various committees: processed payments ordered and distributed scrip. Org anized and hosted events for 150+ people. Fieldhaven Feline Rescue: Served as a Board member, implemented accounting procedures, helped to convert financial inf ormation into QuickBooks program from Excel spreadsheet. Investigated grant oppo rtunities, assisted in planning and working at fundraising events, processed cre dit card payments, provided customer support. Utilized verbal and written commun ication skills, organizational skills and supervisory skills. Children with Auti sm or Special Needs: Served on various committees. Habitat for Humanity: Volunte er. Education: Los Positas College, Livermore, CA American Management Association Sierra College, Rocklin, CA Computer Science Courses Purchasing Courses Business Courses

Proficient in Microsoft Office products: Excel, Word, Outlook. Calwin