Bringing affordable substation management within your reach...

enerVista.com
Utility Enterprise Management
Applications
s s s s s s s s

Municipal and rural utilities Consolidation of acquired operations Geographically diverse operations Disaster recovery / backup system New alternative for unmonitored substations Large commercial / industrial sites Pilot projects / Feasibility Assessments Fuel cell generators

Outages
s s s

Immediate pager, or cell phone notification Substation and feeder identification 24/7 internet access for fast diagnosis

Monitoring
s s s

Faults, alarms, and alerts Status Metering

Document Management
s s s

Store procedures, drawings, manuals, etc. Access by context or category Secure, backed up storage

Reporting
s s s

On-line / automatic report generation Standard format regulatory reports Archived data reports

DESCRIPTION
Municipal electric utilities and rural cooperatives continually face the challenge of delivering reliable electric service at competitive rates to their customers. Todays deregulated market has meant that utilities are looking for productivity gains with shrinking resources and budgets. To manage effectively in these markets, utilities must use all available tools to capitalize on potential opportunities. New from GE, enerVista.com is a suite of internet-based services created to address the challenges of todays competitive market place. enerVista.com will help you increase productivity, reduce administrative costs and provide continuous access to critical system information, anytime, anywhere.

Productivity
s s s

Maximize utilization of resources Increase availability of substation Preventative maintenance for outage reduction

Cost Effective
s s s

Monthly service, low capital expense No maintenance Begin using immediately and grow

GE Power Management

e
WHAT IS enerVista.com?
enerVista.com is a suite of integrated services delivered over the Internet with the goal of providing the tools for total enterprise management. Services include eScada, eReporter, eExpert, eLibrary, and eEngineer. enerVista.com may be used as a compliment to an existing system or serve as a cost-effective solution where implementation costs had previously been too high. The service is provided through a leased model that requires little capital expense and can be supported through the operations and maintenance budget. As a leased service, all services are under perpetual warranty with IT support and upgrades provided at no additional cost. to enerVista.com and the entire Internet by simply plugging into the eBox. Monitoring capability can be expanded by adding additional Universal Relays. If the protective relays on the site are Internet-ready, as are the Universal Relays, plugging them into the eBox makes them available over the Internet.

SECURITY
As an application that utilizes the Internet as a medium, security of data and information is a valid concern. In addition to passcode authentication on the eBox, data from the eBox to the GE servers is protected within a Virtual Private Network (VPN). The VPN security appliances encrypt the data to create a virtual tunnel between the eBox and the GE servers. These devices also have firewall software that is updated regularly by the GE servers to prevent viruses and outside attacks on the data. This is similar to anti-virus software that is used for PCs and corporate networks. From the GE servers to the users browser, Secure Socket Layer (SSL) encryption and authentication is used to ensure that data is secure. All data stored on the GE servers is backed up regularly and treated as confidential. If the service is terminated all data will be returned to the user upon request.
Through the use of SSL, firewalls, and VPN, enerVista.com ensures the security of the data.

HOW DOES IT WORK?

As an Application Service Provider (ASP), GE hosts the enerVista.com application software on servers that are accessible through the Internet. A user simply logs on to the server and accesses their account. Many of the enerVista.com services will function without any additional infrastructure but the real value of enerVista.com is realized when substations are connected via the eBox. When an eBox is wired into each substation, it will collect up to 48 digital inputs (from protective relays, diagnostic monitoring devices, security systems, etc.) and meter up to 5 circuits. The eBox is then connected to an Internet Service Provider (ISP). The connection to the ISP can be a traditional phone line/modem, a DSL, cable, or a wireless connection. This connection to the ISP now completes the system. The GE servers maintain secure connections with all eBoxes at all substations and data gathered is accessible anywhere, anytime through the Internet. The server monitors all substations 24 hours a day 7 days a week. It can serve as an automated dispatch center, generating phone, page, and/or e-mail messages when an alarm condition occurs.
The eBox supports a number of extensions such as webcams, additional protection, and local computer access for enhanced functionality.

The eBox is a weatherproof enclosure that houses a Universal Relay, heater, air conditioner (outdoor option), Internet security appliance, and modem (if not provided by the ISP). With four Ethernet ports, the eBox can serve as an Internet receptacle at the substation. While on site, employees have access

w w w. e n e r V i s t a . c o m

enerVista.com SERVICES
enerVista.com is a group of services that can help utility or administrative staff increase productivity. Collectively, these services provide many of the functions of an enterprise management system at a fraction of the cost by using the Internet. enerVista.com can help utilities: s increase productivity and reduce administration costs to
enhance the bottom line

In addition, eScada offers the flexibility to customize the type of fault, the message and to whom the alert is sent based on the situation. Faults can be classified as critical (ALARM) or non-critical (ALERT). eScada will then send an applicable message based on the type of fault received. The message can also be directed to multiple operators to ensure action is taken.

s provide a higher level of service to ensure customer retention

Graphical Interface
The graphical user interface is simple to navigate and resembles an annunciator display. Organized in a hierarchical manner, there are three levels. The top level represents all sites in the system. The second level represents all equipment within a site. The lowest level contains the most specific detail, identifying alarms, alerts, and status of a given piece of equipment. Alarms and alerts are visible at all three levels and must be acknowledged before they are cleared. Access to the eLibrary, eReporter, and eEngineer services is possible through the tools menu. Device specific documents may be associated with items at the lowest level using the eExpert tool.
Intuitive graphical user interfaces provided by enerVista.com ensure a simple and productive user experience.

s create a complete system of substations and assets s provide tools to eliminate islands of data created by acquisitions

eScada
What is eScada?
The convergence of the Internet, Intelligent Electronic Devices (IEDs), PCs, and client-server tech- eSCADA keeps customers nology has made it possible to informed of problems at the 24/7 with automated deliver a service that allows man- stationnotification via phone, alarm agement of an electric distribution pager, or email. network once only affordable to large publicly-owned utilities. As a service, the technical expertise required to maintain the system is provided by GE. All information is accessible using a standard Internet browser.

In simple terms, eScada is a system annuciator display with automated notification. It is not intended to replace the traditional Scada system but rather to serve as a compliment or alternative when Scada is too costly or implementation time is limited. eScada monitors all sites that have an eBox installed. The digital information is gathered, classified as alarm, alert, or status and stored. Alarms and alerts may also be tied to the phone and e-mail notification system. This provides an automated 24-hour monitoring capability. Upon notification of a situation, staff can log onto the enerVista.com site and drill down to the source of the problem. By providing specific information about the exact location and device type of the alarm, operaters can dispatch the appropriate personnel to resolve the problem.

w w w. e n e r V i s t a . c o m

enerVista.com SERVICES
eReporter
The eReporter tool is an online report generator with notification capability. eReporter collects raw data and stores it in a database, enabling the Gain access to valuable reporting information user to easily create with ease using eReporter from wireless PDAs customized reports. for mobile data entry. Different output reports can be generated with filtering to meet specific requirements. Such reports might include audits, inspection and maintenance, regulatory, project justification, or management review. E-mail and phone notifications may be used to generate actions when required or simply forward reports to interested parties as they are completed. Data for a single report may come from multiple sources such as operations staff, maintenance crews, dispatch, or administration staff. The advent of the wireless Personal Digital Assistant (PDA) devices enables eReporter can mobile data entry. automatically Maintenance staff can generate charts from substation data saving enter an inspection valuable time and report on site by simresources. ply logging on. This allows easy access to existing reports as well as providing real-time data for new reports.

eLibrary
eLibrary serves as a repository of information that could include operating procedures, manufacturers data and instruction books, design drawings, setting files, troubleshooting guides, Save time using eLibrarys customizable equipment history, site repository of information with immediate reports, contact lists, access to drawings and troubleshooting guides. and Internet links. Documents in Portable Document Format (PDF) are uploaded to the GE server and sorted into appropriate directories. Regular backup of files and the security of the data is ensured by GE. These documents may be available to all disciplines requiring the information (operations, engineering, administration, consultants, customers). Having quick and easy access to important documents when needed is a useful productivity tool for utility staff. During meetings, site trips, troubleshooting exercises, relevant documents are accessible by any computer with Internet access. Reports required by regulatory bodies can be stored in one central location. In the event of amalgamations or mergers, collaboration between co-located groups is possible. While on site or away from the office, if a document is required, it can be loaded at the office or control center and save needless traveling time.

eExpert
Information stored on enerVista.com can also be sorted into subject or device links in the eScada environment using the eExpert tool. This allows association of documents with a specific piece of equipment such as a feeder, breaker, or transformer. eExpert allows trouble-shooting or problem solving solutions to be stored with the appropriate device. This ensures that the solution is quickly and easily accessible to future operators. With a comprehensive knowledge base, inexperienced employees can become productive in a short period of time. Experienced employees also benefit from information on demand.

w w w. e n e r V i s t a . c o m

e
eEngineer
eEngineer is an advanced tool for user customization to enhance functionality beyond the standard enerVista.com offering. It can be used to create one-line representations of substations with metering and status. eEngineer enables data logging for load profiles and load balancing as well as complete access to all metered quantities. Metered parameters that may be viewed include current, voltage, apparent power (VA), real power (W), reactive power(var) and power factor. In addition all status information such as target messages and digital input/output states may be viewed.
eEngineer provides lead profiling, one-line diagrams and access to metered quantities.

As a fully integrated suite of services, configuration is required only once by the appointed administrator. Setup and administration is intiuative and self-guiding with step-by-step instructions. 1. Add Substations The process of adding substations sets up the system for the eScada interface and for the eReporter database. The number of substations is identified and configuration information programmed to enable connection to the enerVista.com servers. It is easily scaled up as new substations are added. 2. Add Groups Logical work groups are created and access rights assigned. Workgroups might include engineering, operations and maintenance, office staff, consultants, or even customers. Access rights include read only, read/write, or no access for each of the services. 3. Add Users Full contact information is entered for each user as they are added. This information includes name, address, phone numbers, pager numbers, and e-mail. The user is assigned a login and password and given the rights of the appropriate group. 4. Add Alarms Phone, page, and email notifications are added for eScada alarms and alerts, as well as eReporter fields. The phone notification system includes a prioritized sequence of calls (groups of calls) until the notification is acknowledged. This ensures that someone has answered the call and is aware of the problem. Notifications may also be grouped.
User-friendly administration tools streamline the configuration process.

Administration
Keeping track of assets with limited staff is difficult and consequently often neglected. This can affect financial record keeping, maintenance and tracking for budget purposes. The administration service allows all equipment to be tracked by different categories such as type, substation, maintenance interval, etc. Equipment specifications, cost records, manufacturer warranty and contacts are examples of the type of information that can be stored and organized for the entire utility distribution network.

w w w. e n e r V i s t a . c o m

e
COMPLIMENTARY APPLICATIONS OF enerVista.com
Disaster Recovery/Backup
Many Scada systems are susceptible to a single point of failure. Damage to the trunk cable that connects the control center to the telephone company could cripple the Scada system. A natural disaster or state of emergency could require evacuation of the control center leaving the Scada unattended and unmonitored. A more severe incident might require that the entire system be re-built. Using alternate communications paths from the substation to the Internet, an operational contingency system could be set up anywhere, immediately. Operational contingency systems can be cost-effectively configured with enerVista.com. During severe weather, activity in the control room can be at a fever pitch with outages occuring in rapid succession. With enerVista.com, the operations supervisor could access the status of the distrubution system remotely to assess the situation when the control room is inaccessible.
Alternate communication paths can be cost-effectively configured with enerVista.com for disaster recovery situations.

C&I Customer Retention

Large Commercial and Industrial (C&I) customers consume large quantities of energy for their loads. In the deregulated market, C&I customers will look not only for reliable power, and lower cost, but also for power quality data and power delivery process of the supplier. By placing an e-BOX at C&I customer substation, enerVista.com can not only provide power quality data, but allow the sharing of utility information through the entire power delivery process with the C&I customer. This would permit access to utility network status and power quality information by C&I customers on a proactive basis.

Services as a Source of Revenue

Although enerVista.com was originally conceived for small utilities that lacked station monitoring, for a low additional fee, operations with experienced professionals can contract out monitoring services to other utilities that are not necessarily within their geographic proximity. Using the anywhere access capability of enerVista.com, resourceful utilities could collaborate and work with smaller ones to diagnose and assist in troubleshooting for profit.

Feasibility Assessment and Pilot Projects

The leasing model of eBoxes combined with enerVista.com services creates a new model of Scada-for-rent This may be . useful for feasibility studies prior to making a large capital investment. Pilot projects such as fuel cell generation may take advantage of the anywhere access and 24/7 monitoring. The E-mail and phone notification can signal anomalous conditions and vendors, consultants, and customers can all monitor the sites from different locales. Reports can be created on-line with the eReporter database. Troubleshooting a longstanding problem at a remote location is made financially feasibile.

Expert advice and Consulting

enerVista.com provides a forum and brings focus for solving specific issues quickly. It is possible to seek guidance and assistance from within and outside the utility during crucial outages and equipment related issues. enerVista.com provides Internet-based access to supervisors or specialists within the utility organization as well as suppliers and consultants (through passwords). This facilitates an open forum for getting the best expertise within a short time and to focus on the specific technical issue on hand.

Mergers and Aquisitions

During mergers and acquisitions, the present supervision/control center may have to be relocated to another place based on business needs. The transition management of the control center from one location to another is often expensive and a typically time consuming effort. enerVista.com can create a virtual supervision/control center any where there is an Internet connection thus saving both time and money.

w w w. e n e r V i s t a . c o m

e
BENEFITS OF enerVista.com
Practical
Until now it has been too costly to provide comprehensive remote monitoring of small regional substations. Deregulation of the energy markets has resulted in a flurry of mergers and acquisitions. This has meant an amalgamation of operations including the control center. enerVista.com may be setup and commisioned in a little as six weeks. eSCADA capability can be available immediately by installing an eBox containing an internet ready UR IED, modem and connecting to an ISP. When implementing enerVista.com, the existing infrastructure is left in place, minimizing any risks while providing additional system management. With a PC connected to the internet in the Regional Control Center, the entire system is available to operators with no impact on existing SCADA. Since screens are configured with no programming required, the system is usable by everyone with out delays or costly development. Documents can be continuously added into sorted categories to build up a comprehensive library of useful information. Staff can access the entire system 24/7 from any internet ready computer enabling them to work at the office, from home, or in the field. With a low monthly cost and quick setup, enerVista.com will provide immediate payback.

Accessibility
A Scada system typically is a control room enviroment that is staffed (8 to 24 hours a day) and used for operational purposes. enerVista.com with its alarm notification uses computers rather than people to monitor 24 hours a day. All information is accessible anyTake advantage of enerVista.coms remote access capability anywhere with internet where there is an access for timely access to substation data. Internet connection (office, on site, control room, home, etc.). With a simple web browser, information can be shared between operations, engineering, administration, work crews, and even customers.

Customer Satisfaction
The up time and reliability of a power distribution system are key measurements that customers use to guage the performance of an electrical utility. With enerVista.com, utilities can minimize outage time while improving the reliability of the utility system. Instead of hearing from a customer about an outage at an unmonitored substation, enerVista.com provides immediate notification of a fault with location and cause. Maintenance alerts can even prevent some outages from occurring by providing timely warnings of impending problems. Line crew can save valuable time by going directly to the trouble area with the right equipment and documents to speed up the repairs. Overall, this will result in more uptime and more competitive levels of power delivery.

Flexible and Scalable

Business requirements are constantly changing. Conventional Enterprise Management Systems (EMS) require a large up front investment in software, equipment and skilled programmers to make changes. enerVista.com provides preprogrammed equipment status and diagnostic screens that

Enhanced Productivity
Faced with competitive pricing pressure, minimal staff and loss of expertise through attrition, regional utilities need all the assistance technology can provide. With eSCADA, all substations can be economically monitored with faster fault location. When the regional operator gets an alarm, such as a protection trip, an engineer can be contacted. The engineer can retrieve event records, oscillography data, settings records etc. to quickly determine what happened. If the alarm was due to equipment failure the engineer can assist the line crew with corrective action or schedule maintenance. can be customized in the field as necessary. System modifications can be performed quickly, with ease, by utility staff without programming skills, eliminating the delays and expense of custom programming. Software features are constantly upgraded on the GE servers and provided as part of the service. Small utilities can start immediately with the basic services then incrementally add substations to grow as needed. Prior to heading out, repair crews can get exact details of what equipment has failed, where it is, and the nature of the problem. If necessary, they can call up and print stored documents such as network configuration, equipment records, manufacturers data, wiring diagrams, maintenance procedures, service records, etc. Knowledge from eEXPERT assists in determining how to fix the problem. Trending alerts allow scheduled maintenance before faults cause outages. Data collection tasks such as meter reading or demand loading can be automated reducing travel time.

w w w. e n e r V i s t a . c o m

e
GETTING STARTED
With the exception of eSCADA, which requires interface hardware at each substation, the other services of enerVista.com are available immediately once signed up over the Internet. To begin using the service, point your browser to enerVista.com, select LOGIN and follow the instructions. A demo explains how enerVista.com can improve operations and how each service is used. Try building a library of documents in eLibrary, create a report with eReporter, or setup a simulation of your sites with eScada . Each function can be used independently by multiple users. Start with the free eValuator service then subscribe as needs grow.

SIGN UP
After using the features of the free eValuator, complete the online signup procedure to get expanded service. Installing substation monitoring for eScada requires hardware (eBoxes) and a continuous connection to an Internet Service Provider (ISP). Contact GE Power Management with details of the substation to arrange for shipment of the appropriate monitoring equipment and assistance in setup of the ISP account. A monthly fee will be determined based on the configuration and level of service required.

ENERVISTA.COM PACKAGES
enerVista.com Services enerVista.com Packages eVALUATOR
s 5 Users s eLibrary s 5 Users s eLibrary s eReporter

LITE
document storage

STANDARD
s 15 Users s eLibrary s eReporter s eExpert s eScada

document storage
s eReporter

document storage online report database knowledge base

online report generation

s eExpert

knowledge base
s eScada

demo only
s eEngineer

demo only

online report database s eExpert knowledge base s eScada substation monitoring (digital points only) s eEngineer oneline

substation monitoring (digital points, metering) s eEngineer datalogging, oneline

0 - 5 sites 6 - 10 sites 11 - 20 sites eBox (hardware per site) Lease Buy CUSTOMER REQUIREMENTS
s e-BOX installation at the substation s ISP connection s Verification of signals

500 K storage Free N/A N/A Price $ per Month $ one - time

10 Mb Storage $ per Month 20 Mb Storage $ per Month 40 Mb Storage $ per Month

20 $ 40 $ 80 $

Mb per Mb per Mb per

Storage Month Storage Month Storage Month

GE POWER MANAGEMENT SUPPORT

s s s s
Application server module configuration Initial eSCADA interface set-up Initial Alarm notification set-up Initial User administration set-up

GE Power Management
Web Site: International: Europe: www.enerVista.com 215 Anderson Ave., Markham, ON, Canada L6E 1B3 Tel: (905) 294-6222 Fax: (905) 201-2098 Toll Free: 1-800-547-8629 (North America) e-mail: enerVista@indsys.ge.com Avda Pinoa 10 - 48170 Zamudio (Vizcaya) Spain Tel: 34-94-485.88.00 Fax: 34-94-485.88.45 e-mail: gepm.help@indsys.ge.com

w w w. e n e r V i s t a . c o m

Printed in Canada enerVista.com 1t.qrk Jan.30.01