TM

Via partners user manual Flight booking and Control Panel

TM

A Comprehensive guide to help partners transact on the VIA system.

C o n t e n t
IntroductIon
n Login n After-

Page sign in to the account

04 04

control Panel
n Add n Staff

new staff login control your price markup settings your International price markup settings your telephone transaction settings your Low balance alert

05 06 06 07 07 08

n Change n Change n Change n Expand

FlIght Search Page

n After

08
09 11 12 Flight

Flight Search page Flight

n Rescheduling n Cancellation

InternatIonal BookIng aIr PaSSenger calendar PaSSenger Schedule aIr Fare calendar VIa tranSactIon account detaIlS Bank account detaIlS accountIng rePortS deSk uSer logIn VIa MeSSage lISt
2

12 15 16 16 16 18 19 20 21

IntroductIon
Welcome to VIA. We have created a system thats feature packed and also easy to use. To further simplify everything, we have put together this small handbook. It should help you understand the system much better. Screen shots have been included along with illustrations. In case you have further questions, please feel free to contact your VIA representative (or email id@via.com) and we would be delighted to help you. An online tutorial can also be found at http://id.via.com Features
n n n n

Every agents or Franchisees are assigned with a unique FRAG or FRAN ID as an Identification code Agents portal provides a single platform to search the flight availability of all the participating Carriers Allows to book tickets Online The Various tabs will provide different options and assistance for the daily business needs.

Important contacts
1) International and Domestic: id.helpdesk@via.com 2) Hotels: id.hotels@via.com 3) Holidays: id.holidays@via.com 4) Cruise: id.cruise@via.com 5) Deposit Update: id.updates@via.com

One Company... 2400 Cities in Asia 20,000 Agents USD 500 Million in Revenue ...In just Five Years!

logIn Procedure
1. Link: http://id.via.com/agent or http://id.via.com/bdo 2. Mobile: Registered Mobile no. 3. Password: Assigned Password
Ente Ente r Lo g ID in r Lo g ID in

e th er rd nt swo E s Pa

he rt d te or En ssw Pa

Enter the unique Login ID and password and click on Sign in to login to your account.

Link: http://id.via.com/agent or http://id.via.com/bdo Example: ID: 9876543210, P/W: Password

After sign in to the account:

ok k Bo Chec tatus S ing C
Log

nel ol Pa ontr

Ou

t fr om

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Agent

s ID

ble ila e va lanc A a B

y ilit lab ld vai ch Fie A r sea

Avertisement/ Promotion

control Panel
This will give varies options. n It will enable you to have your own logo along with VIAs when the ticket is issued. n It will show you your updated account information n Besides it gives you the facility to Add new staff, Mark up settings, Activate low balance alert and most important of all, the TPIN
Click here to browse your logo to show on ticket, invoice and many more places instead of Via logo.

Optio

n to Pass Change word

Add new staff

ff sta he new e t dd to giv ty a To also ibili ss and acce

S dd oA re t ton e k h But Clic

taff

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red qui o l re e t l al k her rd il ic o l er f Aft ails, c passw et date d up

Staff login control

in log ou the er y are atev your h se e The rol, w rovid ont t to p taff C n s wa

Change your price markup settings

Insert

desire

mark u

o ot e t rice her ur p gs k o Clic ge y settin n cha arkup m rk

Clic

e dat Up to up k

ma

Change your International price markup settings

p nal tio p rna arku e Int m red esi rt d k up e Ins mar

rice

dat up p to ick ark u Cl m

Change your telephone transaction settings

ge han oc e e t phon ngs er k h tele etti Clic your ion s ct nsa tra

er Gen to IN e her w P lick ne

ate

Expand your Low balance alert

nge cha lert to ce a ere an k h bal s Clic r low etting s you

Click Update Details

Inp

ut

red esi

am

oun

Flight Search page

To se D ati estin avel fant on To s

sp ect a

ecifi

c air

line

Origi

n&

ap elect

artic

ular

class

Date

of Tr

nd in ild a lt, Ch lling f Adu trave No o

s to light all ch F sear bility of on a Click he avail g carrier get t ticipatin par

After Flight Search page

il S Ema Pre

elect

ares ed F ay fl ight

your odify r & M t search Filte rren cu t fligh day Next

sd viou

Fligh

t Pri

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Click

this

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lect to se

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the

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your

subj

ur is yo This age box s mes to here Clicksend

Contd...

Salu

tatio

rs enge ls Pass i nter ete Deta E pl Com ers seng ls i r Pas Ente tact Deta Con er seng s il r Pas Ente ess deta Addr

a erms on T s Click ondition c

nd

fligh book Click finalize to

ts

ats k Se g Bloc in Click ld book to ho

Click

Cont

inue

10

Contd...
ke to ta ut o here lick ket print C c he ti t

Rescheduling flight

for here Click hedule resc

t new Selec re date tu r depa ts men r com Ente g dulin sche or re on done F click

11

Cancellation flight

nt to t h u wa If yo your flig el canc

d esire the d elect ption S o one

Click

on d

En

our ter y

com

men

ts

InternatIonal BookIng

t Selec al tab n natio Inter

12

Contd...
ific a cula irline ss

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pec tas

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n&

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lec

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r cla

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in and Child dult, velling f A tra No o

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t the

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ts f fligh d lable avai y selecte r othe inerar The it

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13

Contd...

er seng r Pas Ente etails d

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nger

nam

er seng ls i r Pas Ente ort deta p Pass

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er seng s r Pas il Ente act deta cont

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etail

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ype

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14

Contd...

ur y yo Verif r details e om cust e ntinu to co et here our tick Click king y boo

aIr PaSSenger calendar

nge asse Air P elect alendar S C

15

PaSSenger Schedule

en Pass

ger s

ched

ule

aIr Fare calendar

Air f

are c

alen

dar

VIa tranSactIon account detaIlS

ynt r uou Acco ck bout ow a l i bank etiasls cli Va t d To ikn ndeta u acco here ions ellat Canc rs orde Book nds Refu unt Acco Bank etails D te Upda osit est Dep equ R u Acco

nting

r Repo

ts

16

ur k yo s chec n can nsactio You s tra y toda up ok ur lo k yo Chec Booking rder s

ch o Sear

Canc

ellat

ions

t Selec

the d

ate rs c

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rde led o s ncel il ur ca us deta Yo tat s

n Refu

ds

ys toda your heck efunds C r date t the Selec rs orde unds r ref details You atus st

fun ur re k yo Chec details

ds

17

Bank account detaIlS

Acco ank Via b details

unt

te y Upda

our

depo

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sit ty

pe nt

sit a

mou

ile n

umb

er

s Tran

actio

n ID

Br

h t Cas Selec ed bank t posi de in sited depo anch

Click

on s

ubm

it

18

Upda

te yo

epo ur d

sit

et ur n r te yo fe Upda ing trans bank

s Depo

it am ile n

ount er

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umb

s Tran

actio

n ID on s ubm it

t the Selec d bank osite Dep ch bran Bank osited ep d

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account rePortS
r repo ts

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unt

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ing d

ate Prod uct

En

da ding

te

r Repo

t typ

Dow

nloa

d rep

ort

K to ort on O p Click your re d nloa dow

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deSk uSerS logIn

Selec

t Use

Ente

rator inist Adm gin ID lo

r De

sk ID

Click k r des Ente word s pas

to lo

gin

20

VIa MeSSage lISt

Via m

essa

ge li

st

21

via hIghlIghtS

TM

VIA has pioneered the online B2B model In India. Has the largest network of 20,000 Travel Agents spread across 2400 cities First to set up online Flight and Bus ticketing Kiosks for public places. First to have a Bus Booking System Online. First to launch an online global Mar ketplace where buyers and sellers of travel products can meet.

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Now in Indonesia Over 700 + Registered Partners In 14 Cities Across Indonesia In Just 1 Month

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TM

Indonesia

Wisma Tugu,6th Floor Jl K.H. Wahid Hasyim 100 - 102, Menteng Jakarta Pusat -10340 W: id.via.com T: 021 29222333