Aim of the Project:

This report has been prepared as a part of the assignment which is an integral part of the HKL program under the NCC in the NHTTI. The aim of the project is to make an analysis of guest supply of a hotel room in terms of the Hotel Industry. This project attempted to understand the guest supply conditions of hotel on different. It is also the aim of the researcher to help them manage guest supply by providing an idea to take appropriate service about the quality of the guest supply in a hotel room.

Project Objectives:

1. To assess and find out the guest supply conditions in hotel area. 2. To analysis how room boy serving their visitors. 3. How guest supply help visitors. 4. How the room boy is capable of doing their jobs. 5. Find out the customer satisfaction level in consideration to guest supply quality. 7. Whether room boy can create batter services in the visitors room by guest supply.

Introduction:
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Guest supply is the most important in a Hotel industry. The main priority when it comes to stocking a hotel guest room is comfort. It is essential to equip it with items ranging from bed sheets to toothbrushes. Most hotel chains mandate a minimum percentage of guest supply in rooms in hotel, but leave it up to the local managers to determine the actual percentage. Also left to the local property is mollifying the guest who has been promised an outstanding guest supply in room. A survey of 364 individual hotels found an average of 55% of rooms supply is good. However, about 2/3 of the hotels would not carry good guest supply in room. A survey of 917 travelers found that frequent business travelers are more likely to be good guest supply. And sometime visitors frequent travelers are most likely to make a specific room request. The availability of guest supply in rooms was important in the selection of a hotel for over 80% of the guest supply in respondents.

History:
Travelers may not recognize the name, but chances are Guest Supply, Inc. has been close to them--very close. Guest Supply is the leading supplier of amenities such as soap, shampoo, and other toiletries and personal accessories, including

ice buckets, towels and linens, stationery, and drinking glasses, to the hotel and lodging industry. In 1996, Guest Supply's customers included approximately one-third of the 30,000 hotels in the United States. An increasing number of hotel and motel chains, independent hotels, and cruise ship lines have begun taking advantage of Guest Supply's "One Stop Shopping" concept, contracting with the company to supply all of their facilities' amenities needs. Guest Supply offers packaging design, amenity coordination, production, and distribution through its Rahway, New Jersey manufacturing facility and its network of 14 regional distribution centers. The company manufactures and distributes leading brand name products as well as the company's own products. Guest Supply also offers contract manufacturing services to retail clients including Victoria's Secret and The Limited. Contract manufacturing, which accounted for 14 percent of 1995 annual sales, is a fastgrowing segment of Guest Supply's business. The company's $159.5 million in 1995 sales placed it at the top of the highly fragmented, $2.5 billion hotel supply industry. The Guest Supply formula proved to be a hit. By 1984, the company's customer base had grown to 850, representing nearly 2,500 hotels and other lodging facilities. Marriott continued to be a major client, accounting for some 20 percent of Guest Supply sales. Holiday Inns signed on in 1984, contracting with Guest Supply to supply a line of 20 custom-designed amenities in a mandatory program throughout its nearly 1,200-hotel chain, a contract then worth a minimum of $8 million per year to Guest Supply. The company also moved to increase its own capacity, purchasing bankrupt contract manufacturer Technair Packaging Laboratories and its Rahway, New Jersey factory and adding Miraflores Designs Inc., another large amenities supplier with $7 million in sales, the following year. In 1985, the company posted $18 million in revenues; the amenities industry itself had grown to a $40 million per year business. Customers also included major chains such as Quality Inns, Best Western, Omni Classics, as well as several cruise lines. The company posted a secondary offering in 1985, raising nearly $9 million to fuel its expansion. By then, Todd's own stock in his "big joke" was worth more than $4 million. Revenues for the following year nearly doubled, to $33 million. Yet the transition from entrepreneur to head of a rapidly diversifying operation seemed too much for Todd. The purchase of Technair saddled the company with an antiquated, inefficient manufacturing facility. Guest Supply next acquired another large amenity supplier, Breckenridge-Remy, but the company lacked a sufficient distribution network to manage the increase in sales. Todd also attempted to enter the retail licensing market, a venture that was described as "disastrous" for Guest Supply. At the end of 1986, the company posted its first-ever quarterly loss; profit for the entire year was only $812,000. The company's losses deepened over the next year, while the company steadily lost its lead in market share and found itself 4

faced with an ever-increasing number of competitors. Revenues remained stagnant at $33 million in 1987 in an amenities market that by then had reached nearly $400 million in annual sales. Guest Supply's losses for that year fell just under $7 million. The company rejected an acquisition bid in early 1987 worth more than $53 million. But outside investors were increasing their holdings in, and influence on, the company. In early 1988 Todd proposed to expand the company's operations again, this time to the international market. His proposal was rejected by the board of directors and Todd left the company. Under the terms of his resignation, Todd took with him the company's failing retail unit. Todd was replaced by Clifford W. Stanley, a former vice-president with Johnson & Johnson, who had joined the company in 1985 as chief financial officer. Stanley moved to return the company's focus to its core amenities line and began a $10 million modernization and automating effort in its Rahway plant. In addition to exiting retail, the company abandoned another of its diversification moves, that of selling to distributors. The addition of Breckenridge-Remy doubled Guest Supply's revenues, to nearly $64 million, boosting the company's product line and sales force, while increasing its distribution capacity with a network of seven regional warehouses. Under Stanley, the company began to develop its one-stop shopping concept. Guest Supply chipped away at its losses over the next years. Its 1988 loss of $3.3 million was reduced to $1.9 million by 1989, and losses were now largely the result of the company's push to modernize its manufacturing and distribution capacity; the company had managed to cut its operating losses from $2.7 million to less than $650,000. Guest Supply's renewed strategy emphasized direct sales and distribution to the hotel industry through a network of distribution centers, including those inherited with the Breckenridge-Remy acquisition. As the company neared the end of its 1989 fiscal year, Guest Supply continued to expand its regional sales and distribution network with a thirteenth center in Atlanta. Through the 1980s, the hotel industry had once again gone on a building binge, and by the end of the decade that market was oversaturated. The hotel industry was further pummeled by the slide into the recession of the early 1990s, and then the outbreak of the Gulf War. Hotel occupancy rates slipped to 60 percent and lower. The hotel industry's problems cut into Guest Supply's growth, but the company's revenues continued to grow as hotels stepped up their amenity offerings to attract the traveling public. Guest Supply's sales grew to $75 million in 1990. Its upgraded manufacturing facilities were cutting the company's operating costs. Where eight workers once were needed to fill 70 bottles per hour, only five now were needed to fill 300 bottles. The increased capacity enabled Guest Supply to expand into another area of sales. Contract manufacturing began to represent a small but growing portion of Guest Supply's sales. Production of the company's own products provided the overhead for its contract orders; filled largely through 5

excess manufacturing capacity, contract sales for such customers as Proctor & Gamble, Helene Curtis, and The Limited returned some 70 percent of revenues as profit. Guest Supply's contract manufacturing operations, meanwhile, grew by 86 percent in 1995 alone and now represented about 14 percent of the company's total sales. To further fuel this growth, the company invested another $10 million in capital improvements to expand its manufacturing capacity. This in turn led to shortage of warehousing space, forcing the company to build a new 225,000square-foot warehouse. Originally scheduled to open in September 1996, the warehouse was beset with construction delays. Yet this was a minor and temporary setback to the company, which saw its 1995 revenues rise to $159.5 million. In addition, by developing its infrastructure, Guest Supply was poised to capitalize on yet another burgeoning market. More and more retailers were pursuing plans for entering the huge personal care market. Guest Supply was already positioned to take on this new business. "We have formulating chemists and have literally hundreds of formulas. We customize products and can manufacture quicker," Stanley told Investor's Business Daily. Under Stanley, Guest Supply had successfully paved over its past bumps and was now traveling a smooth road to the future.

Description:
The main priority when it comes to stocking a hotel guest room is comfort. It is essential to equip it with items ranging from bed sheets to toothbrushes.

Bedding:
A comfortable bed is crucial to a hotel guest room. It should include a mattress, mattress pads, clean sheets, pillows, comforter and blankets.

Electronics:
Though most people bring their own toiletries, complimentary items are basic supplies that should be included in every hotel room. These include toothbrushes, toothpaste, shaver, towels, hand soap, shampoo, conditioner and body wash.

Decor/Furniture:
The objective of a good hotel room is to make its guests feel like home. Aesthetics can be what makes the difference between a great hotel room and a plain hotel room. Items to have include decorative lamps, pictures, a matching color scheme, tasteful linen colors, decorative rug, bathroom rug, desk, chair and a small coffee table.

Privacy:
Privacy is a basic need that needs to be respected in every hotel room. So make sure the room is safe, has blinds or curtains, shower curtains, and a lock on the front door and bathroom.

Findings:
Managers of hotels, and their teams, want the best amenities and conveniences for their guests. They know that every detail, from sparkling foyer windows and absorbent towels to sturdy luggage racks and shatter-proof ice buckets, matters. It doesn't matter if the hotels are boutique resorts on Miami Beach or bed and breakfast inns in a small southern town, the hotel supplies should be quality and appropriate for the room rate. Competition is robust within the hotel industry, even more so because many families vacation nearer to home and a smaller number of travelers use lodging. All of that said, what pleases people when they stay in hotels and are there hotel supplies or amenities that insure a fantastic hotel stay? When people stay in hotels, there are standard amenities they expect to see in hotel rooms no matter the rate. Versatile hangers, an iron and ironing board in good condition and generous complimentary toiletries are just a few of the hotel supplies that most people see as standard in any guest room. High quality hotel supplies please guests and make a great impression while be cost effective for hotels. The same thing can be said about most amenities. Hotels know that staying on top of their game means offering their valued guests high quality amenities. In terms of amenities, everyone appreciates something different. Most hotels do a good job when it comes to offering guests a wide variety of hotel supplies and amenities. Although some guests might expect a specific item, such as a hair dryer, to be in their guest room every time, The provided amenities and hotel supplies most hotels stock their guest rooms with are satisfactory. Drinking tumblers, whether glass or plastic, durable luggage racks, versatile alarm clocks and quality bed linens are just some of the common hotel supplies the public generally appreciates. Hotels strive to show guests a great time every time they visit and part of that effort is offering a variety of amenities. The majority of hotels, no matter their class, provide guests with the best amenities and hotel supplies their budgets will allow. Therefore, it's a given that motel room beds will be outfitted with sheets and a bedspread or comforter while beds in spa resorts will have signature beds with 400 count sheets, duvet covers and matching throw pillows.

Ceramic coffee mugs and glass glasses are the norm at spa resorts. As well, motels general provide very basic hotel supplies because, for the most part, their primary function is as a place to sleep for a few hours. Alternatively, the majority of mid- to high-end hotels outfit guest rooms with brand name amenities because they're expected. Hotels are homes away from home for guests so having rooms furnished with basic hotel supplies is mutually beneficial, cozy and, in fact, essential. People can relax more when the comforts of home are readily within reach, which makes their stay that much more fun. Showing their guests a stay to remember is job 1 for hotels. When hotels make an investment in quality, functional hotel supplies they're making great strides toward giving every guest a great experience. Although it's nearly impossible to please every person every time, a variety of amenities generally ensures high occupancy rates and happy guests.

Location:
If you're like me, you love to have house guests! I like to help them feel especially welcome by preparing my guest room to make it comfortable when anyone pops in for a visit. When you start to plan your guest room, think about what you'd expect to find in a 5-diamond hotel and try to make your room measure up to that standard. The Best Bed Your Money Can Buy: Don't give your guest the oldest, most saggy mattress you have. If you can't afford a new or good used bed, think about getting a quality air mattress. They're really quite comfortable and can be placed on top of a box spring, over a sofa bed mattress, or on the floor. Bedding Upgrades: Beyond clean bedding, think about adding wonderful bed linens and comfort items often supplied by fine B&B's: a featherbed mattress topper, a choice of pillows, a cozy down comforter, extra blankets, and freshly ironed pillowcases. Fresh Linens: Always have an extra set of bed and bath linens available for your guests. Accidents DO happen! Or you may have one of those wonderful guests who insist on changing the sheets when they leave. Let them do it! And thank them profusely! Clear the Decks: Resist the temptation to put your beautiful collection of dolls on the dresser or fill the closet with out-of-season clothes. In a guest room, less is more--more space, more comfortable, and more welcoming. Get rid of anything that you would not find in the room of a fine hotel. Keep only the most useful items in the room, like a clock and calendar. A Comfy Place to Sit: Some people absolutely do not sit on a bed! And your guests shouldn't have to. Place an upholstered armchair or side chair in the room with a table and lamp close by. Hanging Clothes Storage: If your guest room shares space with a home office, clear at least a foot or two of pole space in the closet. Or purchase an inexpensive over-the-door hook that can accommodate some hanging clothes. Don't forget a supply of 6 or 8 hangers. A simple hook on the wall or behind a closet door can hold a robe, coat, or a purse. Drawer Space: 10

If you have an extra chest of drawers, how perfect, but at least clear out one or two drawers for small items. Both you and your guest will feel better with odds and ends out of sight.

Bedding Upgrades:

Bedding Upgrades: Beyond clean bedding, think about adding wonderful bed linens and comfort items often supplied by fine B&B's: a featherbed mattress topper, a choice of pillows, a cozy down comforter, extra blankets, and freshly ironed pillowcases.
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Fresh Linens:

Fresh Linens: Always have an extra set of bed and bath linens available for your guests. Accidents DO happen! Or you may have one of those wonderful guests who insist on changing the sheets when they leave. Let them do it! And thank them profusely.

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Clear the Decks:

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Clear the Decks:

Resist the temptation to put your beautiful collection of dolls on the dresser or fill the closet with out-of-season clothes. In a guest room, less is more--more space, more comfortable, and more welcoming. Get rid of anything that you would not find in the room of a fine hotel. Keep only the most useful items in the room, like a clock and calendar.

Hanging Clothes Storage:

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Hanging Clothes Storage: If your guest room shares space with a home office, clear at least a foot or two of pole space in the closet. Or purchase an inexpensive over-the-door hook that can accommodate some hanging clothes. Don't forget a supply of 6 or 8 hangers. A simple hook on the wall or behind a closet door can hold a robe, coat, or a purse.

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Toothbrush:

Hotel Slipper:

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Tissues:

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Newspaper in Hotel room:

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Others Guest supply in Hotel room:

Some Guest supply Price:

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Maintenance:
When you check into a hotel room, remember you were not the first person to sleep there. There are rules when it comes to keeping the place where you stay neat and tidy. Significance: 22

It might surprise you to know there are no "blanket" rules regarding the cleanliness of hotel guest rooms. That said, some states have guidelines regarding lighting or heating. Bed: Bed sheets are changed between guests at most hotels. If you are staying for an extended period of time, expect your sheets to be changed about once every three days. There are no rules regarding how often the comforter should be changed and/or washed. Bathroom: The housekeeping staff will change towels each day if guests leave them on the floor. Housekeepers will also clean the toilet and mirrors, and wipe around the sink. They might also run a cloth over the floor if necessary and wipe the inside of the shower. Sleeping Area: Housekeepers might not clean this area daily. If there is something on the floor, they might run the vacuum as they see fit. Replacement Practices: While rules vary from one property to the next, housekeepers will generally replace plastic cups, ice bucket liners and soaps if guests have used them.

Research:
The housekeeping department is an integral part of various industries, but it is most often associated with hospitality. The priorities of housekeepers in a hotel are to maintain the cleanliness and appearance of guest rooms and public areas. 23

The role of the housekeeping department in other industries may require more specialized skills, such as sterilization and removal of hazardous waste. Guest Rooms: Each time a guest checks out of a hotel room, it must be stripped and thoroughly cleaned to prepare for the arrival of the next guest. All bed and bathroom linens must be removed and laundered. In-house laundry services will also fall under the role of the housekeeping department, though many hotels outsource this job. The guest bathroom must be scoured and sanitized, while towels and amenities are replenished. Guest rooms must be dusted and vacuumed. The housekeeping department should also check appliances in the room such as hair dryers, telephones, alarm clocks and refrigerators. Failures should be relayed to the front desk or the maintenance department. Housekeeping should also alert the front desk when bed linens, curtains, carpeting or other room furnishings are stained or otherwise in need of replacement. Miscellaneous: Cleaning and linen supplies are monitored by the housekeeping department. When supplies are low, they will either place an order or alert the front desk for an order to be placed. These include linens and room amenities, such as shampoo and conditioner. The housekeeping department may also be called upon to accommodate guest requests for items like irons, hairdryers or extra bath linens. Special requests in room reservations, such as rollaway beds or cribs, are also typically handled by this department. Non-Hospitality: Many non-hospitality industries incorporate housekeeping departments into their organization. Hospitals rely on a housekeeping department to clean and sanitize patient rooms, public areas and operating units. Specialized training in dealing with medical waste and sterilization may be required. Large corporations often utilize in-house departments for the maintenance of offices, restrooms and visitor areas. These positions may require evening or night work so that cleaning can be done during non-business hours.

Conclusion:

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The housekeeping department is an integral part of various industries, but it is most often associated with hospitality. The priorities of housekeepers in a hotel are to maintain the cleanliness and appearance of guest rooms and public areas. The role of the housekeeping department in other industries may require more specialized skills, such as sterilization and removal of hazardous waste. Guest supply is the most important in a Hotel industry. The main priority when it comes to stocking a hotel guest room is comfort. It is essential to equip it with items ranging from bed sheets to toothbrushes. Most hotel chains mandate a minimum percentage of guest supply in rooms in hotel, but leave it up to the local managers to determine the actual percentage. Also left to the local property is mollifying the guest who has been promised an outstanding guest supply in room.

Recommendation:

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1. Choose neutral, warm and inviting colors for your guest room. Keep the colors simple and clean, making sure that they complement each other and go with the other colors in your home. 2. Provide the proper accents to the guest room without cluttering it. Include comfortable throw pillows and wall pictures for your guests to enjoy. Avoid adding family pictures and childrens artwork to this room, unless Grandma and Grandpa are the guests. Leave space for your guests to place their pictures and personal items. 3. Make sure to add a comfortable chair for your guests to use. A recliner is an excellent choice. If your guests have a baby or young child, a rocking chair is a wonderful touch. Do not assume they will be comfortable sitting on the bed. There will be things they will need to do that require a chair, such as writing letters or watching television. 4. Supply your guests with plenty of fresh towels, linens and extra pillows. These can be stored in the bottom drawer of a chest or dresser. Include a small clothes hamper so that dirty linens and clothes can be kept tidy. 5. Make sure the room is equipped with a working alarm clock and calendar. Dont forget to turn it off before your guests arrive, unless they have asked you to set it for them. The calendar should be big enough to be easily seen; a desktop calendar is not recommended. 6. Adding little touches that reflect your guests' interests is recommended. If your guest loves photography, leave a book of photographs on the night stand. If your guest collects clown figurines, place one on the dresser. Add a note that welcomes them to your home and hope this reminds you of our wonderful visit when you take this home with you. 7. Make sure all storage areas are empty. There should be nothing in the closet or any of the drawers, except for items they will need during their stay. Dont forget to dust out the drawers of the chests and dressers. 8. Place a basket of personal items on the foot of the bed. No one has ever gone anywhere without forgetting something. An extra toothbrush still in the package, razors, shampoo and soap will come in handy. Add pens and paper to this basket. 9. Include information about local attractions on the desk. Try to include information they may not be aware of or is of special interest to them. Brochures for museums and amusement parks, as well as information on local restaurants, would be appreciated. 10. Leaving a little note on the pillow is a great way to say Enjoy your stay. If you need anything, please feel free to ask. Make this note as personal as possible, perhaps including a little reminder of a past visit.

Bibliography:
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www.google.com www.bing.com
www.guestsupply.com/ www.wikipedia.org

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