Sei sulla pagina 1di 12

BPO / ITES Company Profile

www.technobraingroup.com

BPO/ITES
Topics
About Techno Brain BPO/ITES IT Enabled Services Outsourcing to Techno Brain BPO/ITES Core Values & Differentiators BPO Portfolio Physical & Data Security Operational Procedure Client Partnership About Techno Brain

Page No
1 2 3 4 5 6 7 8 9

Techno Brain BPO

Company Profile

About Techno Brain BPO/ITES


Techno Brain BPO combines world class Technology, Process Skills and Expertise to meet the client's requirements round the clock assuring business as usual.
Techno Brain BPO located at the hub of East Africa's business community Nairobi, Kenya started its operations from October 2006. In March 2008 Techno Brain BPO, earlier known as Ken-Tech Data Limited, was taken over by Export Trading Limited and was incorporated with Techno Brain Limited. Techno Brain BPO is a fully owned subsidiary of Techno Brain Limited offering best of IT Enabled Services. Techno Brain BPO, with the support of Techno Brain, takes up outsourcing of processes that are enabled by Information Technology. These services span over diver se areas like finance, health from HR, etc administration, telecommunication, and are provided care, provide B2B e-commerce solutions. Techno Brain BPO is a pioneer in managing business processes for companies around the world. The company blends process expertise, information technology and analytical capabilities in diverse industries to provide a broad range of services using its global delivery platform. Techno Brain BPO is an IT-enabled and Business provider, Lifecycle Process which Outsourcing provides IT services integrated outsourcing

solutions, Customer Lifecycle, Back-office Management, services and outsourcing solutions to many of the local and International companies in a wide range of industries including retail, insurance, mortgage, banking and financial services, healthcare, telecommunications, technology, travel and hospitality.

manufacturing

e-enabled

locations. Techno Brain BPO aims to

Techno Brain BPO

Company Profile

IT Enabled Services
Techno Brain BPO/ITES started with non-voice operations for local clients and grew up its competencies to handle voice, F&A, KPO and IT enabled services in a faster pace. Today Techno Brain BPO/ITES supports Clients' from US, South America ,UK, India & Local clients across Africa in the fields of Finance & Accounts Services (F&A), Customer & Technical Service, Digitization, Market Research & Survey (KPO), Data Transcription & many more for the esteemed clients
IT Enabled Services has drastically
Data Processing, Document Handling or Call Centers. Outsourcing helps organization to focus on developing its core business. Outsourcing integrates all the tasks that are not part of the organization's main line activity or core process and streamlines business processes by improving operating performance, increase efficiency, productivity and control cost in order to help management better focus on increasing sales and market share, developing new and improved products and enhancing customer service and satisfaction.

increased over years. It is more being recognized not merely as a tool of cost reduction but is also being considered as a management tool for achieving higher organizational effectiveness.
IT Enabled Services is a revolutionary IT offshoot which can look after all outsourcing needs whether it's Customer Relationship Management (CRM), Finance & Accounting services, Transcription/Translation services,

An organization can undergo the following benefits by outsourcing their processes: Gain a competitive edge Increase flexibility & capacity Enhance overall performance Improve customer satisfaction Manage security, privacy & risk Increase market share & revenues Improve productivity & operating efficiency Control cost through significant reductions Better process maturity & resource flexibility

Techno Brain BPO

Company Profile

Outsourcing to Techno Brain BPO/ITES


Techno Brain BPO has a capacity of 150 seats which can host a maximum of 400 operational seats in a day and is available with modern infrastructure capable of operating continuously meeting 24x7 operations requirements.
Techno Brain BPO offers a wide spectrum of high quality, time bound & cost effective IT enabled globally ser vices through in Brain to the Techno Brain BPO brings a wealth of experience to both local as well as global clients. We offer a variety of voice and nonvoice IT enabled services that are specifically tailored to meet the needs of the

organizations offshore

facilities to

available Techno

Kenya. BPO of

Outsourcing completely

outsourcing

industry.

After

establishing

eliminates

the

costs

Techno Brain BPO as one of the forerunners in the outsourcing industry in Kenya, we are positioning ourselves to be the ITES Service Provider of choice in the region. Techno Brain BPO, being a global company, is also socially responsible. As an initiative towards Corporate Social Responsibility, Techno Brain BPO division upgraded the existing Childline Kenyas Call Centre Infrastructure with the support of Rockfeller Foundation.

recruiting, hiring, training and payroll taxes. You don't have to deal with the stress of finding and hiring new people or reducing your work force when they aren't needed. Additionally, our decade old strong foothold in IT Solutions and Training enables us to offer end-to-end solutions to our clients across the globe. As an ITES customized solution provider,

Techno Brain BPO

Company Profile

Core Values & Differentiators


Techno Brain BPO has a capacity of 150 seats which can host a maximum of 400 operational seats in a day and is available with modern infrastructure capable of operating continuously meeting 24x7 operations requirements.
Strives for excellence Shows transparency in all dealings Does not compromise on ethical values Constantly surpasses the client's expectations Strives to improve by seeking feedback from others Leads by example through personal accountability & credibility Makes objective decisions that are impartial & unprejudiced Recognizes its employees as the foundation of its success Reflects upon own experiences for continuous learning & growth Actively fosters the vision, mission & values of the organization

Techno Brain BPO has built its value proposition as a client partner rather than a service provider with the ability to provide customized delivery solutions based on the client's requirements and enabling process improvements using industry benchmarks and standard quality processes. Listed below are few differentiators. Integrated IT & BPO delivery model The management team at Techno Brain BPO has a vast extensive experience of transitioning global business processes to Kenya and running effective service operations for global organizations. Kenya has one of the best education systems in Africa and enjoys over 80% of literacy. Techno Brain BPO recruits from a rich pool of talented, energetic and ambitious who are keen to be part of the growing success of Techno Brain BPO. We have one of the best learning and training facilities in the industry to train our work force. We are the FIRST pure play BPO/ITES Company in Kenya to grow organically and reach the present size.

Techno Brain BPO

Company Profile

BPO Portfolio
We provide hybrid services to unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.
Techno Brain BPO is an end-to-end outsourcing provider with an extensive portfolio of services to offer.
Customer Care Inbound Customer Service & Technical Support Banking Payments, Loans & Mortgage Billing Helpdesk HR Services Sales Support E-Commerce Support Collections Internal Services Helpdesk Sales Pramote/Appointment Setting Chat, emailing, Fax Services

Finance & Accounting Billing Generation & Maintenance Accounts Payable Accounts Receivable Collections Balance Sheet Tracking & Maintenance Quick Book Accounting Banking

Human Resources Payroll Processing Employee Database Management NSSF Management / Fund Management

Knowledge Services Market Research / Survey Market & Demand Analysis Data Mining Research ITES Consulting Lead Generation

Order Management Order & Lead Generation Order Acceptance & Maintenance Order Processing

Procurement Vendor Authorization Procurement, Purchasing & Payment Services

Data Related Services Data Entry, Verification & Validation Data Scrapping Data Conversion

Web Services Web Designing Online Sales & Marketing Supporting e-Commerce Transactions

Others Digitiization Services Scanning & Indexing Services Legal Services

Techno Brain BPO

Company Profile

Physical & Data Security


Techno Brain BPO ensures high physical security for its premises, employees and also for the intellectual business solely be the property of client. NonDisclosure agreement will be signed to protect client data by all employees & will be followed with all due regards. Pre-crisis security measures taken at different levels in the organization:
System based security measures:
All systems will be password protected USB ports will be disabled on all machines Restricted internet access to protect the confidential data from sending out of the office Employees will be working on a secluded section so as to enforce that all these measures are implemented Agents who handle financial information will be placed closer to the supervisor work stations for constant monitoring

Physical & premises security measures :


CCTV Cameras with remote access World class fire & alarm services connected to our vendor central security desk Security enabled premises with biometric fingerprint access control for production area, Tech & Server rooms monitoring Security check for all employees at the entrance Mobile phones, PDAs, Bags, Pens & Papers not allowed inside the office

Post-crisis security measures:


Client SLA followed Contracts signed with clauses on ensuring data security Insurance on data security considered to be taken based on work volume HR driven is investigation done & details are submitted to client on action points Recommendations also sent to

management for further action

Techno Brain BPO

Company Profile

Operational Procedure
At Techno Brain BPO we are continually expanding upon our knowledge and services to assist clients with successfully implementing of their Business Solutions across the Globe.
In order to meet the individual needs of clients, Techno Brain BPO maintains a wide range of qualifications. We excel in our BPO / KPO/ITES Operational & Quality skills. Our extensive knowledge base entails us in planning and executing Moreover, 24 our X 7 Operations and effectively. technical functional experience extends to interfacing our CRM with our Clients Applications and various call based functions. At Techno Brain BPO we are continually expanding upon our knowledge and services to assist clients with successfully implementing of their Business Solutions across the Globe.

Turning insights into actions Integrate needs vs deliverables


Discovery

Resolving clients business issues Building trust & respect with clients

We at Techno Brain BPO follow a robustly defined operational procedure to ensure process integrity and minimize inherent outsourcing risks. We help clients establish the right outsourcing strategy, and help them in devising a plan to implement the strategy and de-risking the plan to ensure success. Discovery: At this stage, we try and understand clients' business, identify outsource opportunities, assess requirements, review environment and confirm validity. Analysis: For analyzing, we gather documentation, identify solution and costing, confirm and validate with client and prepare the process implementation plan. Transition Management & Implementation: At this juncture, we adapt process plan, emulate client process, document operating plan, and confirm performance requirements.

Techno Brain BPO

Company Profile

Client Partnership
Techno Brain BPO an IT Enabled Service provider is about partnership and value creation, much about recognizing opportunities that the new economic climate provides.
Techno Brain BPO is an organization with strong fundamentals, business & financial, governance models, increased appetite for risk, flexibility will continue to grow and thrive. Further, we also have a full service capability across BPO, IT and consulting in order to have a greater ability to impact client organizations. Further, we have invested in building a world class outsourcing capability center to support our strong technology and BPO credentials backed by global delivery. We will continue to make investments in all its strategic focus areas. The BPO/ITES engagement model like any other business imperative is based on trust, relationship, proven domain and above all a mutual desire to grow business and achieve gains and efficiencies in the system. It is not an anathema for poorly thought out business decisions or an alternative to ad hoc cost cutting business measures. Our clients and us recognize this and work with each other to make this a win all. Techno Brain BPO an IT Enabled Service provider is about partnership and value creation, much about recognizing opportunities that the new economic climate provides. Please be assured that we extend service to international standards with the state of the art facility that we have. Further it is empowered by internationally recognized methodology and operating procedures. Hence, our clients are always provided with the best service that is possible.

We thank you for taking time to go through our profile and would be highly interested to work with your esteemed Organization. Feel free to contact us for detailed requirements. Customer Reference will be provided on request.

Techno Brain BPO

Company Profile

About Techno Brain


Techno Brain, established in 1997, is an Intellectual Property driven Technology Services Company, committed to deliver innovative IT solutions, BPO/ITES services and IT Training worldwide. With unsurpassed technical expertise built over a decade, & having development centers in Africa, USA & Asia, Techno Brain, a Microsoft Gold Certified Partner and an ISO 9001:2008 Certified Company, offers high quality, cost effective, off-the-shelf solutions and products to Governments, Public Sectors, NGOs, and other large Private Organizations across the globe. Techno Brains major IT products are InspireHRM, a Microsoft Certified Human Resources & Payroll Management System; MEsure, a CfMD (Certified for Microsoft Dynamics) certified Project Monitoring and Evaluation System; SecuRegister, Multi-modal Biometric System; AIRevenue, Airport Revenue Management System; and IFMS, Integrated Financial Management System; and IT Solutions are e-Governance; Secure Credentials; Management Information System & Point Solutions. Techno Brains BPO/ITES Division offers Customer Care, Finance & Accounting, Human Resources, Knowledge Services, Order Management and Web Services tailored to the global outsourcing industry. Techno Brains Training Division has over a decades of experience in imparting quality IT Training in Africa on Microsoft, CISCO, Oracle, RedHat and various International Diploma courses.

Our Partners

Microsoft

Oracle

New Horizons

Serenic Corporation

L1-ID

GET

NEC

AWARE

3M

Net Smart

TECHNO BRAIN

Washington D.C

TECHNO BRAIN

Dubai Hyderabad
TECHNO BRAIN TECHNO BRAIN

Addis Ababa
TECHNO BRAIN

Kampala

TECHNO BRAIN

Nairobi Dar es Salaam


TECHNO BRAIN

TECHNO BRAIN

Lusaka
TECHNO BRAIN

Lilongwe Maputo

TECHNO BRAIN

TECHNO BRAIN

Johannesburg

Techno Brain BPO

TECHNO BRAIN BPO / ITES Ltd.


P.O. Box 510-00100 2nd Floor - Office Block, Tuffsteel Campus (Next to Tusky's head quarter 400 mts away from City Cabanas) Mombasa Road, Nairobi, Kenya Tel: +254-20-2364167 / 8, +1-347-227-6913 (USA) info@technobrainbpo.com

Tanzania PO Box 10295, Plot Number 532, Msasani Peninsula, Dar Es Salaam, Tanzania Tel : +255 22 2113502/2118302 Fax: +255 22 2118298 info.tanzania@technobrainltd.com

Ethiopia P.O. Box 2535, Code 1250 KT12 Building, Ethio-China Friendship Road (Wellosefer) Addis Ababa Tel : +251 11 442 1813/14 Fax: +251 11 440 1453 info.ethiopia@technobrainltd.com

India II Floor, S.V.Square, Road No.36, Jubilee Hills, Hyderabad 500 033 Tel : +91 40 30990202 Fax : +91 40 30990201 info.india@technobrainltd.com

Kenya P.O. Box 57666-00200 4th Floor, Eco Bank Towers Muindi Mbingu St, Nairobi Tel : +254 20 224 6145/224 6154 Fax : +254 20 224 6186 info.kenya@technobrainltd.com

Malawi Plot No 3/772, Area 3,Private Bag No 2625 Kamuzu Procession Road HAYAT building, Lilongwe Tel : +265 1 750 395 Fax : +265 1 1750 395 info.malawi@technobrainltd.com

Mozambique Av. OUA nr. 1095 NUIT 400204748 Maputo Tel : +258 21 403 241 Fax : +258 21 408 733 info.mozambique@technobrainltd.com

South Africa 6th floor, South Wing, Sandton City Office Towers, Cnr. Rivonia & 5th Str. Sandhurst 2196, Johannesburg Tel : +27 11 783 5238/5291/5306 Fax : +27 11 783 5341 info.southafrica@technobrainltd.com

UAE P.O. Box 10559 Ras Al Khaimah Dubai Tel: + 971 422 38801 Fax: + 971 422 38863 info.uae@technobrainltd.com

Uganda P.O. Box 33339, Unit 13/14 1st Floor, Metropole House Entebbe Road, Kampala Tel : +256 31 2263066/2263067 Fax : +256 41 4347 078 info.uganda@technobrainltd.com

USA 1 Innovation Way Delaware Technology Park Newark, De 19711-5449 USA Tel : +1 888 875 0554 Fax : +1 888 875 0554 info.usa@technobrainltd.com

Zambia P.O. Box 33522, Plot No. 179 Luanshya Road, Lusaka Tel: +260 1 226 894 Fax: +260 1 237 731 info.zambia@technobrainltd.com

www.technobraingroup.com

Potrebbero piacerti anche