Alice Lin

Business System Analyst, AIG Salome Drive Toronto, ON M1S 4P8 CA Mobile: 647-202-9913 AliceLynnLB@gmail.com

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Resume-Business Analyst, System Analyst, QA Analyst.doc

ALICE LIN
199 Invergordon Avenue, Scarborough, ON. M1S 3Z1 Mobile: 647-202-9913 Email: alicelynnlb@gmail.com OBJECTIVE: Business Analyst, System Analyst, QA Analyst, Software Engineer PROFESSIONAL PROFILE

9+ years IT experience, familiar with platform and tools such as .Net, XML, SQL server, DB2, Oracle, J2EE, Mainframe, AS400 6+ years Business System Analysis experience in Insurance and Financial Organization (AIG). Have in depth insurance system understanding and strong business sense in Insurance and Financial Products (including Fund, Mortgage, Credit, Pension, Universal Life, Group, Property, Casualty), familiar with gap analysis and data modeling, provided viable solutions to business users 6 years Quality Assurance & Project Leader experience in Insurance and Financial Organization, coordinated different parties and ensured system effective, within budget and meet schedule in SDLC and Project Management cycle, complied with standard ISO, CMMi and SOX 3 years on-call production batch support experience, have strong problem solving ability Passed on-site business on-job training in different business departments of Home Office, so had built up business sense of Insurance and Financial product designs, managements and operations

FLMI: passed all LOMA courses and got certificate of FLMI CFA: ongoing

WORK EXPERIENCE AIG American International Group 10/2002 2/2009

Business System Analysis 1. Business System Analysis

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Gathered and analyzed business requirements, performed gap analysis (business, system, data), evaluated and presented viable system solutions to business users, prepared business requirement and system design documents

Defined test strategy, executed test plan and test cases, supported business users during User Acceptance Testing, including assessing, documenting and resolving UAT issues

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Prepared training materials, user manual and conducted training for business users Provided business support on system releases, and post implementation production support defining and solving production issues Coordinated Home Office management, business users and development team to ensure system functionalities meet business needs, and all enhancements meet tough phase deadlines of the project

2. Quality Assurance & Project Leader

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Effectively and efficiently planed, monitored and controlled system integration project (e.g. cost-benefit analysis, risk management, change management, client relationship management etc.). Ensured system effective, within budget and meet schedule by eliminating potential risk or issue within SDLC and PM cycle, complied with organization standard (ISO, CMMi and SOX)

Involved in CMMi implementation, re-engineered processes, facilitated continual improvements and institutionalized lifecycle methodology, ensured CMMi having strategic and long-term achievement working together with ISO & SOX

1. On-call supporter:
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Investigated and resolved the system problems during batch cycle running at night. And further analyzed problem areas to identify opportunities to improve system performance to better support business

Participated yearly Business Continuity Plan fire drill

Supporting details: System: Platform & Tools:

Mortgage, Credit, Pension, Group Insurance System; Mainframe, Cobol, AS400, RPG, Fund Investment (include asset allocation, portfolio allocation), Universal Life System - Ingenium; J2EE, DB2, xml

System Platform & Tools:

System: Platform & Tools:

P&C Insurance System; .Net, xml, SQL server

J&Y Information Technology Co., Ltd. 7/1999 - 9/2002 Programmer - Analyst Designed, coded and tested tax software with tools VB, ASP, SQL server, Unix, Oracle EDUCATION University of Jinan, Canton, China Bachelor of Science, 1995 - 1999 Major: Applied Physics

Additional Info
Career Information Most recent employer AIG Relevant work experience 7+ to 10 Years Highest degree Bachelor's Degree Career Level Experienced (Non-Manager) Availability N/A Location CA-ON-Toronto Relocate Will Not Relocate Travel Up to 25% travel Willing to work weekends N/A Military status N/A Active security clearance N/A Willing to work shifts N/A Target Job Company size N/A Desired status Full Time Job type Employee, Temporary / Contract / Project Salary N/A Locations Canada ON Toronto/GTA Work authorization Canada - I am authorized to work in this country for any employer. Industry Computer Software Financial Services Insurance Occupation Enterprise Software Implementation & Consulting IT Project Management Software Quality Assurance Software/System Architecture Systems Analysis - IT

Skills
Skill No records to display.
Language English Proficiency Fluent

Proficiency